If I could give less than 1 star I would. Here's my story....Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable's fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here's where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what's going on, I tell them I have 10 house guests. Reliable tells me they can't make it out to my house for 2 weeks. TWO WEEKS. I'm like, how is that possible? It's March, it's not even hurricane season. There hasn't been any storms, it's literally a normal time of year. I tell them I have a maintenance contract with them. They don't care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can't cook for, who came to Florida and now can't use the pool or hot tub, and it's getting warm in the house. My electrician says "Reliable is the worst, call APS". So, I call APS. Now, I am not APS's customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I'm the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? "We'll be out in an hour". An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS's technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable's manager telling me that he "could fit me in his schedule in 6 days". I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that "Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first." Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important--especially after just spending $40,000. I tell the manager this, and that I'm going to leave them a bad review. His reply "We have lots of good reviews, one bad review isn't going to hurt us". Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service. read more

I called for details. First comments were they are $11-$15000. I was told I'll get a call and never did (about 3 weeks). I went with a local competitor that has better ratings. Pretty arrogant for an over $14,000 sale. I hope RPS' service is better than their sales. read more

Reliable was so great to work with. They have done many jobs for me including my generator installation as well as general electric for and outdoor grill and fixtures...Alex was amazing all the way through and the office kept me informed each step of the way.. read more

I have been a Reliable Power Systems customer for over 2 years. I have two generators. One a 60 Kw (large machine) that has powered my assisted living facility during outages . Both machine are under a maintenance and monitoring agreement with Reliable. The machines run a weekly diagnostic and exercise test. On May 20th 2020 I was informed by Reliable that the large generator was transmitting a trouble signal and would need to be serviced. I was told that the earliest appointment was JUNE 28th 2020. I explained that as they are aware we are an assisted living facility and we are required by law to have a functioning generator at all times for life safety. I also explained that the facility sits on a power grid that isn't good. A good wind or heavy rains have been known to disrupt power. I was told I would receive a phone call back shortly after she spoke with the dispatcher and relayed my concerns. I later tried to start the generator myself after receiving no return call. It would not start. I phoned Reliable and was told being that it was 20 minutes after 4pm I would have to pay a diagnostic and after hours travel fee, of which I did totaling $355.00 . The technician arrived an hour after my call stating that the machine was running but need to have the battery replaced(6month old battery). Did that as part of the service agreement. I phoned the office the next day and inquired as to how calls and customers were prioritized and was told by Carrie that I would receive a phone call back from Steven the office manager which as of this posting has not happened. If you are an essential business Reliable should not be your service provider. I also tried to post this review to their facebook page and it was removed by their administrators. Michael E. Williams read more

I have not even gotten past the estimate portion and i am not likeing the service. I waited a month for the estimater to come out , he was on time i will give him that . we spoke he seemed to know his stuff, but that is as far as it goes. I called him 1 week after he came to find out about the estimate that i never got. he said he sent it and I said i never recieved one. He asked for my email again and i texted it to him, 2 weeks later and no email no estimate no nothing. they must be so busy that they dont care about a new customer. I will be going with someone else as there are plenty to choose from and time to call Best Picks Report from Broward county and tell them that they chose wrong in this company. read more

You are now, over a month later willing to view my video that reveals your employee did not replace or add oil to my generator as my receipt/invoice indicates and inspect my generator. UNLESS I was willing to pay an additional $200 for your tech to come out to my home on Sept 14 2017 which is the date your employee scheduled me. I called, I emailed, and I sent a registered letter all with no response for a month!!! Sad state of affairs I must say! I noticed that you also addressed other negative reviews here today, looks like damage control. read more

The worst dishonest company ever. Charged me for a servicing of the generator, then 6 weeks later when generator failed to transfer power, charged me for a diagnostic visit, then told I had to replace controller board- now up to $1100 and still didn't work. Technician says they have to replace wires, big expensive job but it doesn't make sense. I call my electrician who came right away and their technician wouldnt try to fix the system with him. Turns out some corrosion on contacts in generator. He cleaned them and it is working fine. Company won't call me back. They also installed a remote monitor and won't give me the information to set up the app. RUN and USE anyone else before them. read more

FYI, not only did it take 6 days to get a call back from this outfit (OK, I know they were busy with IRMA issues, but the gal on the phone sure didn't have anything to do with working in the field), but, get this - you ready to get fleeced? Before they'll come out for the $150 / hour service call, you have to buy their "Service Package" where they'll come out twice a year to do things you don't need done for a standby portable generator, for ONLY $395. Yes, $395 + the $150 hour service call. So $550 to tell you you're generators broke. Guess I'm in the wrong line of business! Wow, you guys suck. Don't mind paying for the on site service, but sticking on unnecessary nonsense for a huge sum - really? What's your other line of business, selling used cars? read more

I'd pick these guys over APS for a generator. They did some electrical work for me. Always on time, communicative, and professional. They are just expensive as all get out. You get what you pay for. read more

I don't have any complaints with the company. They always answer, they are prompt, and the technicians are very professional.

What an amazing company. They did everything they promised. Implementation and the training was perfect. My wife and I were notified of each step and the service personnel were so friendly and on time. We highly recommend this company. I don't have to worry about my children and our home not having power again.... read more

UN-RELIABLE Power Systems. Choose another company because these guys are the pits. Took over 6 months to get the generator installed and their workmanship failed 5 yes 5 inspections by the Palm Beach County Building officials. Very scattered and disorganized company--never showed up for appointments when scheduled and they took over a month just to submit for permits. Working with this company was a terrible experience and as a local real estate agent, I'd caution my clients to stay away from this shoddy company. The worst! read more

This is a great company to work with! They are all professional, courteous and strive to be excellent. They serviced my built in generator and did an amazing job. My technician, Scott, explained everything to me, did a thorough job and went above and beyond the call of duty! Thank you Reliable Power Systems--my hat goes off to you for complete excellence!!! read more

We had a very difficult lighting problem in our home. Donnie was the senior electrician with his assistant Rob. It took several hours of careful consideration to come up with a plan before jumping into the job. They came up with the perfect solution. They were professional, personal, neat and VERY patient. I am thrilled with the job they did and wouldn't hesitate to recommend them to any one needing and electrician. read more

This company is on a scale of 1 to 5 a 1. There techs are awesome but the people in the office are absolutely clueless. I signed a contract in early September of 2019. We are in January2020 and still can't get a final inspection due to the incompetency of the staff that files for permits. That's sad. read more

I'm sad to say that if I had it to do over again I'd pick a company that responded to my request timely and respectively. Their cavalier approach to closing out a permit is appalling. When I inquired to what actions they will take to have the permit closed, they recommended I contact the building department. I thought that was what I was paying for! Once I challenged them to investigate, it turned out to be that Reliable Power Systems permit department filed to many permits. The Building Department clearly indicated what was needed to do to have the permit completed (closed). After 5 business days not hearing from RPS, I called the permit department at RPS, they said a letter was needed to be hand delivered to the building department and they would take care of it by the end of the week. I asked for conformation via email. Not surprised, no communication so I sent an email, no response either. read more

Jarrod, from Reliable Power Systems initiated the start up of my new Generac generator today. He was very through, double checking everything from the the wiring in the transfer switch to the components in the generator. He answered all of my questions. I have been totally impressed with everyone at the company. The customer service through the entire process has been outstanding. The "heads up" calls I received were a nice touch. Reliable was the only generator company that I called for my installation. This action was completely based on the reviews that I read. I could not be happier. A big thinks to Scott, Frank, Jarrod, Jen and Liz. read more

Excellent service! Very professional staff! Highly recommend for generator and electrical service.

Great job from start to finish! If you are in the market for a whole house generator this is the company to work with. Thanks for an awesome job! read more

The entire nite that Irma hit we were praying not to lose power , As I'm sure many of you were too. Dodging the bullet I decided that I can't stand the possibility of losing power, So we will call Reliable to get an estimate of a home generator installed. The storm was over about a week and a recored message stated that they were extremely busy , to have patience and a rep would get to us . OK very understandable given the circumstance. So about a week later , I received a phone call. The man on the phone stated that , he will give me an estimate over the phone without coming out to see . Hum.. Ok he asked if if have gas service , size of my home and community of where I live . I told him I wanted the entire home hooked up for backup , not partial. Have stated that " based on the size of your home , we recommend a Genarac 22 watt air-cooled generator, also I would need assorted wiring and switching boxes ..blah blah blah , the cost 17k .. I asked about the propane tank and lines etc , he stated and I quote " This is additional", Becoming frustrated , I asked him how are you going to fuel the system without propane since I told you we have no gas on the property. I asked him to give me total price for everything . He stated we don't do that , after proding him further . he stated that the whole entire system would run me about 25k ...25k? 25K ? " Are you outta your freaking mind " 25K , I have received 2 other estimates from other companies and you are no where near the others.. The fact that you would quote me a price like that . Well you guys did me a BIG favor .. I AM HAPPY TO SAY I HAVE CONTRACTED WITH A BIG BOX STORE. THEY ARE DOING THE ENTIRE JOB , PERMITS TO LANDSCAPING TANK GENERATOR SWITCHES LINES ETC.. 16K ... ALMOST 10K LESS.. Either you have a beginner as your sales rep . or you guys are the biggest crooks out there .. PEOPLE IF YOU ARE LOOKING ...SHOP AROUND AND GET SEVERAL QUOTES .. or Better yet read the treads and judge yourself read more

Jarod did a great job today initiating the start up of our new generator. He was professional, on time and explained eveything he was doing. I also have found everyone I have delt with at Reliable was also very profesional. Our house had some challenges, but they understood what we wanted and needed and came through with solutions. I have no hesitation giving them 5 stars and will use them again for any electric, gas, our generator projects. John P. read more

We had a brand new Generac generator installed in August 2018. The installer recommended that we get a maintenance contract that includes 2 services each year. We signed a yearly agreement with Reliable Power Systems for $395.00 and the first visit was scheduled a few days later. The technician came out on May 22 and said that our generator had only run about 1 1/2 hours since installation and it didn't need an oil change and full tune up and that he'd do it at the next scheduled visit. A few months later our power was turned off due to FPL fixing something at the end of our street and our generator never started. There was an error code on the machine so my husband took a picture of it and cleared the code. He started the machine and it ran as it ran perfectly. I called Reliable and asked them if they could take a look at it because I was concerned there might be a problem, the man on the phone told me they would do a 27 point inspection, run the unit, turn off the power to our house, etc. and if they couldn't find anything wrong with it I would owe $160.00. When the technician arrived he told my husband that he needed to collect $160.00 in order to do anything. We have a 10 year, parts, labor and travel time warranty and Reliable knew this but insisted that we must pay. My husband didn't like the way the technician acted and told him to leave our property. We then called the office and spoke with Steve Zerante, the customer service manager. He was no help and so my husband told he he wanted to cancel the remainder of our maintenance agreement. Steve told him that he would refund $100.00 because the oil change and full tune up were already completed at the first visit and my husband agreed not knowing that they didn't do either item on the first visit. I've disputed this charge with my credit card company and have hired another company to perform our maintenance and service calls and by the way they also install generators. I've ready many reviews that state people are waiting several months for a standby generator and this is absolutely ridiculous as ours was installed in 6 weeks start to finish. I'd be more than happy to pass along the information of the company that we used as they provide customer service and they aren't in the business of trying to straight out rip people off. read more

We had several companies come out to give us quotes on a whole house generator system. After narrowing it down to Reliable and one other one as the most professional, we choice Reliable even though they were a little more expensive. I just got a better feeling from them than the other one. Turns out I made a great choice. Reliable did an amazing job in installing my generator and Propane Tank and everything went perfectly. I can be a challenging customer and they were very accomodating and understanding of all my questions and input throughout the process. I was very impressed when they were able to get my propane tank installed, inspected and filled back in all in a single day. Couple of small glitches with the permitting process, but that is not unexpected with a project like this. They obviously had great relationships with the inspectors which shows that they always do good work. I was very impressed with their workmanship and professionalism throughout the process. I fully expected my whole back yard to be a disaster and need to be resodded, but their equipment operators were so good the only sod I had to replace was over the hole that was dug for the propane tank. I can truly recommend Reliable with no reservations! Posting this review has been on my list for several months so unfortunately I can't remember all the names of the guys that worked on my project, but I am certain all of their crews are of the same caliber! read more

They definitely live up to their name. Called for service for an outlet in my bathroom that kept burning up and they responded quickly. Not only was the tech courteous and clean and informative. But he also took care of my issue & fixed the wiring besides replacing the outlet. I would definitely recommend and use them again . read more

I HAVE NEVER FELT SO TAKEN ADVANTAGE OF BY A SERVICE PROVIDER! THEY HAVE ACTED WITH GREED AND INCOMPETENCE. That's why I am writing my first negative online review...and HERE'S THE STORY: We hired them to come out and check our generator when we bought our house. They said they did a full check and that it was working well and signed us up for an annual service policy which cost over $700. The first time we went to use the generator was only six weeks later, and the generator didn't work. We called them up. They sent somebody out and billed us $190 to diagnose the problem even though it was only six weeks after they had just checked the generator and said that it was working well. They diagnosed the problem as a faulty thermostat. We agreed to have them replace the thermostat. Still the generator still did not work and they said that it turns out the problem was not the thermostat but the radiator. Despite the fact that they failed to do a thorough check in the first place, misdiagnosed the problem, and have left us with a completely useless nonfunctioning generator they still charged us over $500. IN SUMMARY- We started with them approximately 2 months ago, have paid them approximately $1,500 dollars, and still have a broken generator. We are literally worse off now than before they ever came out to check our generator in the first place. read more

If we could give zero stars, we would. Bad install, bad customer service, work not compliant to code. Be prepared to fix things they break. Beware. read more

Reliable Power Systems, and their Generator Tech assigned to me (Matt) are top notch! Reliable never forgets when our generator is due for semi-annual servicing and testing. They phone me to set a date and time that are convenient for "me"! I very highly recommend this company and Matt. read more

Fantastic company and service! Great communication and so professional! Very pleased!

If I could give 0 stars, I'd do that ....on 6/30/17 RPS of Boca sold us and installed with successful start up, a brand new whole house generator which cost a lot as one can imagine. They had to send out a Kohler specialist to correct the initial install (First Warning and Red Flag that I ignored to my risk and peril) and within ten days of install our wireless monitoring system failed and shut down and was never corrected nor addressed. 39 hours give or take after Irma hit and we lost utility power the generator - brand new- also shut down. I have made, at last count, 13 phone calls to RPS as well as several emails to the company incl directly to Robert Biscardi, the President, with NO response as of yet. It was NEVER explained to me that as a New Customer I'd just have to wait until they finished with all their "VIP" contracts before they got to me......which looks like it will be the 10th of Never. I highly recommend you go elsewhere for generator install and especially Customer Service. As icing on the cake, I also found out the company NEVER registered my new generator with Kohler as promised and I only found out about that post Irma. read more