Reliable Construction is the appropriate name for this company. John and April were timely and efficient and did an excellent job on our house. After the storms that hit North Texas in May, our roof was badly damaged. There were a few gaping holes and interior damage that resulted from the leaks. We had several roofers that came by our house and offered services. One roofer put a tarp up for us. We intended to hire him until another roofer showed us photos of the incomplete job that he did (only put a tarp over one of the holes, didn't fully secure it). It just proved the point that unless the homeowner gets up on the roof to verify the work, they have to be able to trust the company they hire.
Reliable set to work immediately- even before we hired them. They met with our insurance adjuster and even pointed out problem areas that the adjuster had missed. Being inexperienced with claims, I would not have known to point these things out, like damage to walls and windows that I didn't realize had resulted from the water damage. They walked us through the entire insurance claim process, answering every question that we had.
John and April helped us pick out the best type and color of roofing tile. They also brought over samples of flooring and carpet for the interior work, helping us choose based on our expected wear and tear and possible high traffic area needs. The roofers installed an entire new roof in one day. This in itself is not amazing, except for the fact that it was during the start of the Texas heat wave when temperatures were in the triple digits every day. The painters took about 2 and a half days. They moved the furniture and set to work. The amazing thing is that this was at a time that our air conditioner conked out on us. I didn't want to be in my own house and stayed planted in front of a fan as much as possible. I was perfectly willing to reschedule, but they seemed completely unfazed and just got the job done. The same can be said for the carpet layers who were also working without A/C. I admire the dedication that they all displayed in repairing the damage to our house. I am fairly not so sure I would have been that dedicated.
During the entire process, either John or April was there to supervise the work. If they saw mistakes, they were quick to point them out and have them corrected. They talked us through the progress, ensuring that we were satisfied at every stage. If we were ever not satisfied, they fixed it. At the end of the project, they looked over it all to verify that everything met our expectations. I can truly say that they were a pleasure to work with. I highly recommend them for any construction or home repair needs. The person that ended up fixing our A/C was someone recommended by them- because the person that we found in the Greensheet, did not do such a great job. During another storm, our tree got hit by lightning and fell over blocking our front yard. They offered us advice in that instance too. These things had nothing to do with Reliable Construction as a company per se, but it just shows how dedicated they were to customer service. They wanted to help and make sure that we were satisfied. In the end, our house looked almost brand new. They did a wonderful job and provided us with excellent service. I can unequivocally state that you will not find nicer people to work with. They know their business and are excellent at what they do. I can offer my highly, highly recommend Reliable Construction.
Valanie Bradley read more