This location had amazing customer service, and the vehicle was clean, smelled nice and worked…read moreperfectly. In fact there were high winds that day and the cube truck, despite being buffeted, operated perfectly, making us feel very safe. I can't say enough about the customer service. I barely made the closing time, due to traffic getting there, but Frank, the manager, stayed to the last minute to wait for the reservation to show up. He then stayed a little past closing to make sure I was set to go. He went over the contract step by step so I made the best choices. I can't say enough good things about the place, and I highly recommend everyone to go there to have as stress-free an experience as I had. And if you do any research in this area, you will find that their prices are the best, or tied for the best rates in the GTA. So getting the best rates, clean well-operating vehicles and excellent customer service makes choosing them a no-brainer.

I rented at the Richmond Hill branch on Friday June 28 2019…read more When calling to reserve (for a 24 foot straight truck) they said it would be $100 plus $59 for all the extras for the day. Includes 100 free km. Upon return only three hours later I was charged a total of $288. Granted there was an extra fuel charge of $35 still does not add up. When requesting an explanation all they could say with arrogance was "we are not U-Haul" I would strongly recommend that you NOT rent from them, what a terrible experience.

I would like to warn everyone how this company works and has virtually no customer service. I was…read moreacosted du my traumatic accident by an unknown tow truck driver someone I didn't call and he proceeded to drive me straight to a waiting rental vehicle before taking me to the collision reporting centre. I was emotionally in shock and my car was totalled . He drove m to the waiting vehicle before letting me report my horrific accident. I was instructed to sign the papers before I was able to report my accident. it was Friday of a long weekend. I am a senior and I was alone in my car. I attempted the following week to immediately return the car and they said they would charge me $1000.00 plus rent fees incurred for returning the car " early " They want all they could ge from my insurance and me. It is a total scam. After 6 weeks I was finally able to return the car because the insurance had settled with me. Another Friday of a long weekend I was instructed by the adjuster to return the car on Monday by 5 PM. I called over 100 times and the answering machine always said the ag were speaking to other customers. I called all weekend. I checked their website and nothing was said th were closed all the long weekend. I checked their site and it only said hours might vary! I was shocked to suggest improving customer communication in their advertising I was told well it is a long weekend. No one listened as I had never dealt with car rental companies before. I will never forget the extraordinarily poor service and attitude towards customers who are going through some of the worst e of their live. I could have been killed by the other driver. I wo never ever go back to this one or use a car rental service again if I can help it. Please be aware!!!

I have nothing to add to the terrible reviews. Their business model is to chase after accidents…read morethen push you to rent a car, even if you are in the hospital. They overcharge and are very experienced at scamming people. And they will threaten legal action against you at the drop of the hat.

Amazing service! Very knowledgeable and supportive. We requested one of their containters for an…read moreinternational move to the US. The dropoff, packing, and transport were seamless. They guided us through all of the paperwork and beat all of our expectations regarding the speed of transport. Will definitely use them again!

Amazing service, great value for the price and convince…read more I used U-Pack for transporting a container from Toronto, Canada to San Diego, California. Their services on both side were amazing. The container arrived on time, picked up on time and also great assistance if filling out the custom forms. On receiving end in California was a breeze for us. I would highly recommend their service as it simplifies a process that can be very overwhelming.

Definitely the last time that I ever do any business with this location. The worst customer…read moreservice!!!!! The assistant manager didn't give any explanation for the truck being returned late after business hours. There isn't a drop box for truck key, the rest of the staff is extremely rude. They tend to support their assistant manager, I explained to the associate the return policy after hours wasn't mentioned at all. Truck insurance is only for uhual truck accidents not 3rd party. For being late without the truck key dropped off, they charged for 2 days rental. I highly don't recommend this location.

Do not use U-Haul. Use literally any of their competitors…read more Went in on Sunday to rent a pickup truck to get a bed. They had 'technical problems' and we waited over an hour to simply receive the keys, and were directed outside. Wait outside for about ten minutes....no sign of the gentleman we are supposed to speak with to get the vehicle. Eventually I wander over into the shop area and see someone sitting on their phone. He takes the key and goes around the corner....and we wait another 15. So we get the truck, get the bed, drop it off, add $5 of fuel just to be on the safe side, and drop the truck off after a total trip of 19.6 km of the estimated 20. The same guy who got us the truck eventually makes his way over. Verifies no damage, the kilometers were less than the estimate, and the gas is at (or above) the level we received it. He takes a while using his computer and then tells me that a receipt is not available, but all is well, and we leave. The next day I get a call from U Haul asking rather pointedly when I plan on returning the truck. I reply that it was dropped off, after only about an hour of use. The person on the other end says 'oh ok', and we are done/ The day after I get an emailed receipt. The rocket scientists at U-haul had rented this truck out to another customer, and added that use to my bill. So the kilometers go from 20 that we actually used to nearly 100. A gas surcharge of $85 is added...and to top it off, they completely added another trailer we never used. Needless to say, I was livid. Called in, got bounced around between the store, head office, and the store again (getting 'cut off' once). Eventually after 4 hours and great frustration they agree to charge me only what I actually used the truck for. How generous! Considering the mountain of errors and great inconvenience a discount might have been added. We have used Uhaul for all our past moves because this location has always been slightly close to us, but going forward we will use any of their competitors. Ill buy a mule and haul everything piecemeal before using these clowns again

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

From the owner: CanaDream RV Rentals & Sales specializes in:…read more RV Rentals - rent a vehicle from any one of our 8 locations across the country. Visit www.canadream.com for more details. Sales - view our wide selection of truck campers, van conversions, and Class B and C motorhomes for sale at www.rvsalestoronto.com