This location had amazing customer service, and the vehicle was clean, smelled nice and worked…read moreperfectly. In fact there were high winds that day and the cube truck, despite being buffeted, operated perfectly, making us feel very safe. I can't say enough about the customer service. I barely made the closing time, due to traffic getting there, but Frank, the manager, stayed to the last minute to wait for the reservation to show up. He then stayed a little past closing to make sure I was set to go. He went over the contract step by step so I made the best choices. I can't say enough good things about the place, and I highly recommend everyone to go there to have as stress-free an experience as I had. And if you do any research in this area, you will find that their prices are the best, or tied for the best rates in the GTA. So getting the best rates, clean well-operating vehicles and excellent customer service makes choosing them a no-brainer.

I rented at the Richmond Hill branch on Friday June 28 2019…read more When calling to reserve (for a 24 foot straight truck) they said it would be $100 plus $59 for all the extras for the day. Includes 100 free km. Upon return only three hours later I was charged a total of $288. Granted there was an extra fuel charge of $35 still does not add up. When requesting an explanation all they could say with arrogance was "we are not U-Haul" I would strongly recommend that you NOT rent from them, what a terrible experience.

I would like to warn everyone how this company works and has virtually no customer service. I was…read moreacosted du my traumatic accident by an unknown tow truck driver someone I didn't call and he proceeded to drive me straight to a waiting rental vehicle before taking me to the collision reporting centre. I was emotionally in shock and my car was totalled . He drove m to the waiting vehicle before letting me report my horrific accident. I was instructed to sign the papers before I was able to report my accident. it was Friday of a long weekend. I am a senior and I was alone in my car. I attempted the following week to immediately return the car and they said they would charge me $1000.00 plus rent fees incurred for returning the car " early " They want all they could ge from my insurance and me. It is a total scam. After 6 weeks I was finally able to return the car because the insurance had settled with me. Another Friday of a long weekend I was instructed by the adjuster to return the car on Monday by 5 PM. I called over 100 times and the answering machine always said the ag were speaking to other customers. I called all weekend. I checked their website and nothing was said th were closed all the long weekend. I checked their site and it only said hours might vary! I was shocked to suggest improving customer communication in their advertising I was told well it is a long weekend. No one listened as I had never dealt with car rental companies before. I will never forget the extraordinarily poor service and attitude towards customers who are going through some of the worst e of their live. I could have been killed by the other driver. I wo never ever go back to this one or use a car rental service again if I can help it. Please be aware!!!

I have nothing to add to the terrible reviews. Their business model is to chase after accidents…read morethen push you to rent a car, even if you are in the hospital. They overcharge and are very experienced at scamming people. And they will threaten legal action against you at the drop of the hat.

Amazing service! Very knowledgeable and supportive. We requested one of their containters for an…read moreinternational move to the US. The dropoff, packing, and transport were seamless. They guided us through all of the paperwork and beat all of our expectations regarding the speed of transport. Will definitely use them again!

Amazing service, great value for the price and convince…read more I used U-Pack for transporting a container from Toronto, Canada to San Diego, California. Their services on both side were amazing. The container arrived on time, picked up on time and also great assistance if filling out the custom forms. On receiving end in California was a breeze for us. I would highly recommend their service as it simplifies a process that can be very overwhelming.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

I am a very big fan of Penske after my experience moving this weekend. I originally booked a…read moreUHaul, but realized there was no guarantee of a truck until a confrimation call the day prior, so I ended up cancelling UHaul and trying Penske. I really liked the idea of 24-hour rental so I could pack up the truck the night before my move. The truck was brand new (only about 900 kms on it), the staff was very helpful. It was reasonably priced, especially since it drove almost 100km. \there are companies out there that charge per calendar day, and thankfully Penske's is on a 24-hour basis. It's worth the extra money for the piece of mind of a reliable company. Thank you for a great experience!