My husband purchased an ergonomic chair from Relax the Back in Thousand Oaks several years ago. Recently the arm broke off the chair and he reached out for assistance. He had the good fortune to speak with the Studio City Store Manager, Ron Erb, who went above and beyond with his customer service. Ron had the spare part and volunteered to bring it to our home in Oxnard and repair the chair. We offered payment for his services and he politely declined. This type of personal service is almost unheard of today. Thank you Ron and please don't hesitate to visit Relax the Back! read more

I have been wanting to go to this store for few years now. I finally made it on the 3rd of this month and walked in 4:50pm. Rich, was super kind, nice, professional, helpful, and had a pleasant smile. He asked me what was it that I needed and looking for? I explained to him that I have been having a neck and back pain for a while now. Needed a soft cushion, that I can take around and use it in the car, at home or anywhere else. I also needed a nice, firm mattress. My mattress is almost 10 years old and wanted to get both the mattress, and ergonomics supplies to cure my back/neck. They have very high end, good quality, nice fabric mattresses that is very over priced. They have recliner chairs, home and office products to help and improve sleep and just give you a pain free indulgence. Rich showed me few things that were NOT on sale and let me lay and sit on them. He brought out few items for me to try. 1st item was:Saco Ease (for car), 2nd was a Tempur-Pedic Luxe adapt Firm mattress for my bed. Last, but not least, he showed me ergonomic Curve Cushions Lumbar for my back/neck support. Everything was very nice and comfortable. When it came to discuss their payment options, that's when I told him, sorry but the things that you offer is very comfortable but WAY out of my BUDGET!! He didn't take it personally and wished me luck. Parking is shared with 100 businesses and the store was very clean, nicely organized according to their items that they had in store.. Thank you Rich, management and Relax the back! They have stores Nation Wide and has been around for over 35 years. This particular store has been around for a little over 20 years.. read more

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Ron Erb is superb! He went above and beyond to help us get the right fit for our chair. Very knowledgeable about the products. We highly recommend him as his customer service skills and attention to detail are second to none! read more

I went on September 1st to the Studio City store. Although I tried and found a good pillow, there was no stock. So the manager tells me to call first before I go there to see if the pillow came in. I gave it more time and then called. Now he tells me about another week! Obviously, he never ordered it and when I told him that I could have gotten it on the website with Free shipping directly to me, he responded that he could do the same. Poor customer service read more

The recliner chair from RELAX THE BACK with massage features is the daily happy place my 99 year old father restores his mind and body. When he moved to assisted living, the massage remote was compromised. Thanks to the excellent customer care from Ron E. he was able to rectify the situation in record time. Thank you, thank you!! We're happy customers!! read more

I went into this store yesterday with so much neck pain because I don't know how to buy a decent pillow. Tanya was incredible and so helpful. She sat with me while I tried out so many different pillows to see what worked best for my body. I left with two pillows and no more neck pain. Thank you!!! read more

This is more a review for Store Manager Tanya C. than for the store itself (though they do have a good variety of items and it was fun to browse and use some of the massage equipment!). Tanya was awesome. So professional, patient, and kind... she clearly cares about her work and is very educated about the products she sells as well as knowledgable about the spine. I'm not sure we have room for a large inversion table, but if we do, I will be purchasing one from Tanya! ETA: OMG! I'm now reading others' reviews and EVERYBODY LOVES TANYA! Ha! I'm not surprised!! read more

I bought an X-Chair about 5 years ago from Relax the Back in Studio City & it's been a heaven sent for comfort & movability. I had a issue with one of the pieces wearing down from usage on the chair & needed to have it checked out, I brought it in & met Mr. Ron ERB ( Store Manager) & without asking about receipts or warranties he quickly took it upon himself to make all the proper adjustments necessary on my chair that were needed & explained patiently what I didn't do when I got it. Ron went above & beyond on what Customer Service should be but rarely exist after the sale. He's made me a customer for life & I'll be returning for future purchases with him & cannot with words complement his care & regard for me & my X-Chair. (I almost forgot everything he did was FREE of Charge) try that at Roche Bobois or Modani?? Foogettaboouttit!! read more

When I effed up my back something awful last Summer after a bending over to pick up a shirt accident (grr), this store became my knight in shining armchair. I never knew what a HUUUGE difference a good chair could make on your back, until i hobbled in here in the hopes of finding an answer. Not only did they set me up with a fantastic chair, but they also showed me a back pillow for my car that has made all the difference in the world to the ol' spine. It's funny how you never notice places like this until you desperately need them, so do yourself a favor and bookmark this place, because if that day comes and you too are crying at the idea of never sitting down again without the feeling of knives jamming themselves into your spine, you will thank me :) read more

Relax The Back - Office Equipment Near Me - Studio City, California

I went in to find a new pillow to replace a pillow I had bought at a big box store that no longer carries the pillow I like and have changed their store so drastically, I doubt I will ever go back. Miss Tanya was very knowledgeable, informed, professional and understood exactly what I was looking for. We tried a few different pillows and we settled on one that was very similar to the pillow I was looking for. Then she went the extra mile and found the exact pillow I have online at another mattress store. I will be going to check that pillow out. You can be assured if that pillow isn't what I want, I will be going to Relax the Back and Miss Tanya and get the pillow she and I discussed. I defiantly recommend Relax the back in Studio City and Miss Tanya to help you with all your mattress, pillow, and other comfort needs. read more

Over the years I have been to few different Relax The Back locations. However my recent experience at the Ventura Blvd. location was really positive. So positive that I'm actually writing a review which I do not do often. I was just there to buy a pillow which is not even a very big purchase but... Ron and Jared must've pulled almost every pillow they had from the shelves letting me try each one just to be sure I got the best fit for me. Incredibly friendly and helpful. If you need something from this store... you should definitely go to this location. read more

I came to Relax The Back as a last resort, before having to sell my Prius. I love my car and the great gas mileage but the uncomfortable drivers seat is making my scoliosis pain worse. Tanya, their extremely knowledgeable, patient and lovely manager helped me pick the perfect seat cushion for my car. With a 30 day money back policy, I figured I would try it. Its been a couple weeks now, and my back has noticeably improved. I also explained to her the pain I experience due to my pillow. She is very skilled with knowing what pillow would and wouldn't work. I LOVE the one I ended up buying along with a few other amazing items that have all helped my back pain tremendously. She even put me in one of their incredible massage chairs knowing I had a migraine and in just 10 minutes my headache was better. Thank you, Tanya! And Relax The Back! read more

When I had back troubles, my Relax the Back Store chair helped greatly. With exercise and my trusty chair, I was able to return to writing. Flash forward years later, when the chair's piston had lost air pressure. Ron Erb, the excellent manager of RLB on Ventura, went above and beyond to repair the chair even though it was long out of warranty. Great products and stellar customer service! read more

I've been passing this store for couple years now on my way to work and wanted to check it out. Today I decided to visit it since my my wedding anniversary is in few weeks. I found the best gift for my other half. Jeffrey Henderson is the man here. He walked me through the store patently even though I was asking him millions of questions. He suggested a chair called "a perfect chair P.C. 610" this baby is the most comfortable, relaxing, fun chair that I've ever set on. My back felt like I am in haven. In fact I didn't want to get off. Jefferey let me kick back on the chair for as long as I liked because he noticed how how comfortable it made me feel. I have a little back problem but this baby made me forget all about it. Bravo!!! Thank you Jeffrey for everything, this place is the best! read more

Relax The Back - Office Equipment Near Me - Studio City, California

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She the best help from start to finish. She made my afternoon enjoy after walking me through step by step the benefits of the various options of recliners and massagers. Talking to me in terms of my work space and how many hours I worked and really getting to know my life and daily routines and with that was making and assessment of what I needed and glad she did!!!! Tanya is the best help you can get in regards to what you need for ergonomic support! Enjoy read more

Relax The Back - Great service by Tanya - Office Equipment Near Me - Studio City, California

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Tanya is the store manager here and was extremely helpful. I have never been to a Relax the Back store and they have a lot of items for relaxation and back/neck/posture. Will definitely be back read more

Relax The Back - Office Equipment Near Me - Studio City, California

Tanya was extremely helpful, gracious, and kind in helping me find exactly what I needed. She clearly knows a lot about posture and how to position yourself to sleep without pain, and she really spent the time exploring what was best for me given my specific concerns and issues. I'm so glad she was there to consult, because what she recommended and I ended up getting was not what I had envisioned, and turns out if I had just searched on Amazon I probably could have found something resembling what I thought I needed, but wasn't what I actually needed all. But Tanya's expertise was really a value-add. read more

Love this store! Tanya, the Sales Rep, is just wonderful to work with. She takes her time with each customer to find out their needs and she works very hard to find the best product for each individual to help them. She recently helped me select the best cushion for my aching back so that I could be more comfortable in my desk chair. Tanya took her time with me to make sure it was a good fit. She goes above and beyond to assist you! She is very nice, personable, and professional. I highly recommend this store at the Studio City location for all your back and physical needs. Tanya is the best!!! read more

My husband and I decided to stop by Relax the Back in Studio City to test out a recliner we had been thinking about purchasing. Although it was approaching closing time we were still greeted by a friendly smile - Tanya Crutchfield (who ended up being the manager). Tanya was responsive, charming, and extremely knowledgeable about the products. She was super honest and helped us pivot our decision to get the massage chair my husband always wanted - Human Touch, Super NOVO. Throughout the process (and keep in mind it was late), Tanya did not push or make us feel pressured..she provided the information and let us make the decision that was best for us. The whole experience made me realize why we shouldn't just buy everything online. The personal touch, a trusted advisor - these things make all the difference! I have not seen that level of customer service in a long time. As I was paying, I told her that the Super NOVO was not just a purchase, that our time with her was an experience. We left on a high. It's incredible how one person can change your day. Tanya did that for us...we are thoroughly enjoying our chair and are thrilled with our purchase. read more

Tanya is amazing to work with and it's worth purchasing from this location just to work with her. Extremely happy I came here instead of purchasing from the Tempurpedic flagship store. Seriously one of the best customer service experiences I've ever had for any purchase! read more

Tanya is AWESOME!! She helped me pick out the perfect LifeForm chair combination for my body and for what I need. I couldn't wait to get my custom chair delivered and when I finally did, I felt the difference at work right away. My co-workers all want one! I'm sending them all over to you, Tanya! THANK YOU, again!! read more

We came to find a good chair for my wife who spends many hours at a desk. We got the perfect chair for her, and with the help of the wonderful people at Relax The Back in Studio City, CA, we discovered the many advantages of the "sit to stand" desk on display there. We have had the desk and chair for about 2 weeks, and my wife says her back pain is gone! The staff at this store are knowledgeable, helpful, and patient. They took all the time we needed to understand what we were getting, and how to use it! The desk and chair were delivered separately, and on both occasions arrived earlier than promised. We can't speak highly enough about this store, the products they sell, and the helpful staff. Thanks! read more

After searching the San Fernando Valley for a Massage Chair for a Xmas gift, I was pleasantly surprised with the selection at this Relax the Back store. The Manager, Frankie was WONDERFUL. She insisted I try each chair and explained the benefits and differences of each. No Pressure !!, No hard sell !!! She was very informative and wanted to make sure I bought what I needed and would benefit from. Delivery & Set up was prompt and easy and I will defiantly be back for more products. Thanks Frankie !!!! read more

Unfriendly on the phone 10 minutes ago. No way I am going to shop there ever! Why???

I love the ergonomic chairs and wonderful beds they have here. The staff is knowledgeable and long lasting heath benefits are priceless! The zero gravity chair is a must have for anyone with back pain! What are waiting for? Get over there and take care of your wonderful selves! read more

Tanya did a great job, patient, helpful, and looked things up for us. Really helped us with our purchase of a dream wave massage chair.

Relax the back is a great place for the best back relaxing chairs and accessories they are very knowlegable and professional the have the best products anywhere and are really friendly and truely want to help all their customers they stand behind their products and especially their 100% guuarenteed satisfaction policey, Daniel was really great helping me with me desires to get a back product to help me with my lower back isssue I highly recommend this store to visit read more

Big improvement here with the new Assistant Manager Eladio Padilla. I have been here lots of times, but no one ever asked me what caused my pain or where it was. Well Eladio did and then made several great suggestions... which I took. And he also offered me an icy cold water bottle which was just what I needed. I am so very happy that Eladio is now in the Valley store. I will send my friends here now. read more

Two years ago, my husband and I went to Relax the Back to look into buying a Tempur-Pedic​ mattress. A friend had referred us to the store, and we couldn't be happier with the service provided by Tanya. She had us lie down on many different mattressses, insisting (in a very friendly manner) that we give each one a full 10 minutes to see how the mattress adapts to our body. She was juggling several customers in the store, but would always check in with us and went the extra mile to answer all of our questions. She was forthright and honest, and I felt she was sincerely​ interested in helping us find what was best for our needs. After spending over an hour in the store, we found the mattress we wanted, she took down all of our information, gave us the price and when we said we wanted to think about it, she did not pressure us or seem disappointed that we didn't buy. Despite the fact that we eventually decided we weren't ready to spend so much money on a mattress, Tanya's knowledge of the product combined with her fantastic service made a lasting impact on me. Fast forward to two years later (now), and I'm ready to buy the Tempur-Pedic​ mattress. Remembering the good experience at Relax the Back, I called them first and Tanya happened to answer the phone. I was thrilled that she had our information in the computer and knew exactly what mattress we had chosen two years before. She mentioned that it was now a different, improved version, and suggested I come into the store and re-try mattresses. This time I did buy the Tempur-pedic LuxeAdapt California king-sized​ mattress, which Tanya went out of her way to help me make a surprise for my husband. She was able to rush the delivery and have it arrive at a specific time of the day so that I could set it up before my husband got home from work. And she was very clear about all the "fine print" with regards to the return policy, so I knew exactly what I was getting into. Tanya goes out of her way to make each customer feel special. She goes the extra length to answer particular questions... and if she doesn't know the answer, she says so, then finds out and calls you back. In this day and age, where​ customer service barely exists​, it was a pleasure to experience someone who still cares about good service, especially when one is making such a big investment. I will go back to Tanya at Relax the Back again and again. read more

Wonderful store! They have a wide variety of products and the store manager Tanya couldn't be kinder. She has a wealth of product knowledge and answered all of my questions. I would definitely recommend this store to anyone looking for that perfect ergonomic chair or in need of relaxing back/neck items. read more

Just terrible. They should be ashamed. Relax the Back is a franchise operation, and this review does not apply to the parent company, which sells many useful ergonomic products. this review applies solely to the Studio City and Pasadena franchises, plus any other locations now owned by a woman named Pam. I spent $2000 on a desk chair there (I know, I'm not proud of it, but when your livelihood depends on you sitting in a chair all day and you have a bad back, its actually a good investment in your productivity). It replaced a nearly identical chair I bought 8 years earlier at the same store. Over those eight years, when the chair needed service for a ripped armrest or something, this store was wonderful. Parts were ordered immediately, shipped promptly, and repairs facilitated with grace and enthusiasm. Not so any more. my new chair arrived defective, which i pointed out to the delivery guy/engineer, who promptly reported it to the store and assured me the offending part would be immediately ordered and replaced. Further, his delivery did not include a footrest I was promised to sweeten the deal at purchase, and again, rapid delivery was immediately promised. That was nearly 5 months ago. I have had over a dozen calls with PAm, the owner, who keeps making promises to correct things that she clearly has no intention or desire to do. The foot rest finally arrived after 10 weeks, and I'm still sitting in a defective $2000 chair that twists my back in knots. Ironic for a store that sells back health, eh? I don't know how long this woman has owned or run these locations, but this is among the worst service I have ever gotten on a purchase this size. Stay away from these locations. At all costs. Find a RTB store owned and operated by a different franchisee and save yourself a great big pain in the neck. read more

Let me start by saying 5 stars aren't enough. Tanya was BEYOND helpful. They have a great selection of all your back care needs and Tanya is kind, smart and patient. Not to mention she knows the products so well and can give great advice on what to get. I'll go here again and so should you. read more

Looking for a special pillow to alleviate neck pain and replace the flat pillows we bought at Macy's last year. Frankie at this relax the back store was patient and extremely knowledgeable. Really knows her stuff. If the contour pillow I bought works for me I'll upgrade to five stars! I was very impressed that she even let us stay past closing time to show me how an inversion table works. Thumbs up! read more

Thanks so much Frankie for your outstanding customer service - you simply went above and beyond. It was refreshing to hear all of your honest/candid advice instead of the usual run-of-the-mill sales pitches that occur elsewhere (including other franchises) - your honesty and depth-of-knowledge instilled a lot of confidence into my buying decision. Come to think of it, my customer experience felt like I was having an actual two-way (!!) conversation with my mother v.s. a one-way chat with Joe the Salesman. As a result, I didn't feel particularly pressured into making a purchase (the X-Chair) into the many thousands of $$$, and after I received my purchase, which you meticulously arranged, I'm still all smiles - my relaxed back is thanking you a ton :) I'll be sure to recommend your store to others I know without reservation. (BTW, this is my first yelp review ever - I've been reading Yelp reviews for many, many years, but was never compelled enough to leave a single review until my outstanding customer experience with Frankie at Relax The Back. I hope her superiors are listening too!) read more

After visiting 3 different Relax the Backs in the LA area, we found this one to be the best experience. The sales staff here were the friendliest and most helpful in our search for a new ergonomic office chair. The internet has kind of destroyed shopping for ergonomic chairs these days so it is pleasant to find stores that actually carry what you are looking for in store for you to actually sit in. While the store only carried Humanscale and Lifeform chairs, they had several models and makes from their line. Our sales lady explained to use the different manufacturers "design philosophy" along with what each chair did well. Overall we had a great experience and learned a lot. read more

Went here to find a tempurpedic pillow for my boyfriend and not only did i find the right one for a great price but loved meeting Tanya. She was super helpful and really knew her stuff. She never tried to "up-sell" me because she was just so genuine. Great store with great service and products. read more

Tanya is absolutely the best because her knowledge and patience is unparalleled. She'll single out what you need the most and explain how each product will benefit you compared to others. I felt very accommodated my entire visit and was not pressured at all to make a purchase unlike other mattress stores in the area. This store also has a great selection of office chairs as well. I never even imagined how they could be designed so comfortable. When visiting and especially in the market for a new home or office chair, try the caramel one with the split seat in the back row. All my lower back pain or discomfort immediately subsided and it was pure bliss. Tanya is off on Mondays and Tuesdays. She'll let you know her hours to make sure you're taken great care of. If you suffer from continuous lower back pain like me, she's the person to visit. read more

Tanya is extremely knowledgable and helpful. Well done. I haven't bought anything yet, but I plan to in the next few days for my car.

Due to a severe neck problem, I needed a whole new ergonomic set-up to continue my career as a writer. With great knowledge and patience, manager Frankie Hockaday was a life saver. I have a new sit/stand desk and I love standing. A new chair, keyboard tray, lamp, monitor arm and I got a rebate! Frankie took care of me in several visits and phone calls and took the time to show me exactly how I should set my office up ergonomically. She was so patient with me - I'm sure I wouldn't have been. I saw her give the same highly personalized service to others who came in. read more

Didn't have what I was looking for, but the woman who help me could not have been nicer! The prices seem high, but they have interesting and unique items that seem to be of good quality. read more