We ventured out on Black Friday to take advantage of bed sales. After a few failed attempts at…read moreother bedding and/or furniture stores, we made it to Brooklyn Bedding in northeast Scottsdale. We liked the basic layout of the place - efficient and organized. We were greeted by "sleep specialist" Ana V. who directed us to what we were looking for - the Signature line in a medium. She was helpful, not pushy, informed and listened to our needs. Within a short time, we ordered what we wanted - no hassle, no pressure for us to buy extra stuff (pillows, covers, etc.). It was in stock, so we were told we'd get an update in about 3 business days for delivery. By Tuesday, it was at our door - exactly what we ordered, in perfect condition. We love the new bed, and it's a great product for the value. We especially like that it was made just miles from our house! And our cats love the box!

i bought a helix mattress, i received it and it was torn in two places. i scheduled to have the old…read moremattress removed and the new mattress set up at the same time as i had back surgery and cannot set it up. well they picked up old mattress and new mattress came about half hour later and said they can not send anyone to set it up!. don't buy from this company, they don't care about their customers.

Very happy with sales rep Amber, delivery from Roger. Bought a theater type sofa and marble top…read moretables. Love the new look in my living room. Would recommend.

AFW is zero and two, Awhile back I got online to look for some items and went to the Surprise store…read morewebsite. Searched the items i wanted and the little box said available today. So I drove about 30 minutes to the store and a very nice lady helped me. I showed her what I wanted and she got on her computer and found the items on the floor so I could see them, went back to a POS station entered the items and behold only half of what I wanted was there, the rest was in Glendale. Two options, wait until another day to pick up what I wanted or pay $90 for shipping. Yesterday I went into the same store after looking for an item that I wanted and again website said available today, I got in my vehicle and make the 30 minute drive there. I stood in the middle of a section (no one around) and looked for a sales person, I noticed two across the way chatting, one finally came over to where I was and asked if I needed help :-) I showed her the picture and product number of what I wanted. She said we have those on the floor "IF YOU" want to go look around for them. I asked about picking them up right then, she said there's none in the back I would have to go to Glendale, pay and come another day for them or pay $90 for shipping. I asked for a manager whom came out and said "we've been having some problems with the internet" my reply was well maybe give me free shipping or a discount for the trouble it cause the second time, to which he said no. I asked for the general manager information which i got he said he would be in around opening the following day. I called the following day about an hour after opening and the person that answered said he's not in, i replied i was told he would be in, she then said oh yea he's in but in a meeting, i asked her to give him a message and have him call and she took my information. No return call, I called back about 4 hours later, supposedly in a meeting left same message and information, and NO return call. Hell of a way to run a business.

This isn't a reflection of the politeness of the staff - it's about Bassett's product quality and…read moreconsistency. Buying a custom sofa from Bassett has been my biggest furniture regret. The sofa I received does not match the aesthetic of the showroom model. It's wider and bulkier, with added pleats at the corners that make it look more rounded and frumpy rather than tailored and streamlined. I paid nearly $7,000 for a sofa I truly dislike, and it's been incredibly disappointing. It honestly looks more like a $1,500 piece from a budget retailer than the high-end item I thought I was investing in. Even more frustrating is that the company does not seem to stand behind its products. I can not in good faith recommend them.

We purchased a Bassett sofa from this location just 3 years ago because we wanted to buy American…read moreand were told at the time how great their service was. Huge mistake after this time the attached back cushions hang like deflated bags. This is in a two adult household so very gently used. I took pictures and sent to customer service hoping they would send someone out to add support to cushions. NO. They suggested we take it to upholstery shop yes the whole sofa since they are attached or they offered 30% off bags of stuffing that we could do ourselves. Wow!!!! Zero customer service. Don't buy from this place.

Transformer dining tables on display are a great option for different space needs, matching server…read moreand lift top coffee table

needed to get some info on mattresses, look at some recliners, and needed some new pillows. Mona…read morewas very helpful. She was very straightforward and helped me with finding the furniture I needed and the exact pillows I was looking for. Easy peasy! great customer service!

We originally have some furniture custom-made about 10 years ago. One of the cushions came apart…read more(which may or may not have been aided by a neighborhood cat). We took the old cushion in, and they worked with us to build a new one. The fabric was no longer available, but they were very helpful in choosing a fabric that would compliment the original fabric we used for the rest of the furniture. The other furniture has been very durable, and all the other cushions are in very good shape.

We went in to Unique Patio Creations to order some cushions for our patio furniture. We really…read moredidn't know what we wanted or how much it would cost. We were greeted by Ben who showed us around a little and within a few minutes, we knew that we wanted to have our cushions made there. Ben was so friendly and professional and helped us with fabric choices. He is the nicest guy and so easy to work with. Our cushions were ready in a short time and the workmanship is second to none. They are absolutely gorgeous. If you need to replace your outdoor cushions or you want some heavy duty outdoor iron furniture, go see Ben at Unique Patio Creations. You will not be sorry. Thanks Ben

Terrible customer service. The stealth tech doesn't work. Sending it all back. No one helps. No one…read morecan come out to help set up. No one knows anything. Then you call their helpline and sit on hold for 1hr plus and still no one picks up. Save yourself the time and frustration and don't get the stealth tech or the lovesac. Piss poor Worked for a week and now its just frustrating. It sounds like an echo dot. No one answers their phones and no one knows what they're doing.

We went in here to see which one of the love sac sizes will work for my husband's office. The staff…read morewere very kind and welcoming and gave us very good information. We will definitely be purchasing love sac ASAP.

Spencer's was a lifesaver for me, literally. My refrigerator had been installed incorrectly (not…read moreby Spencer's) and was in danger of falling over.They were able to fix the problem plus they corrected misaligned doors panels for me and everything is now plumb. Excellent work. If you are looking for the best for appliances and professional workmanship, contact Spencer's .

UPDATE: Spencer's read my reviews on Next Door and on Yelp. Late last week, they reached out. The…read moremanager from the 43rd Avenue and Peoria Avenue store came to my home on Friday, July 17, inspected the dishwasher, and the next day, July 18, a new KitchenAid dishwasher was installed. This has restored a great deal of faith and respect for the company, but I still have bittersweet feelings because it took more than 3-1/2 months for Spencer's to take accountability and do the right thing. After being a loyal customer for almost 35 years, I will shop at their store again, but with caution. My hope is Spencer's continues steping up and treats their loyal customers with the same loyalty and respect that is given to them. ******** I just want and need to give my neighbors a heads-up on the decline in trust and service from Spencer's Appliances. I've lived in my house for 30 years, so I have replaced a lot of appliances. All of my appliances were happily purchased at Spencer's. I bought a KitchenAid dishwasher in early November 2025 and absolutely loved it until it stopped working in early April 2026. I called Spencer's, and they gave me a number to call to set up arrangements for the warranty repair. I had to make continuous calls to Spencer's and their repair service throughout a 3-month period (and SIX service calls). Yes, you read that right... THREE months to get a 5-month-old dishwasher repaired. It was finally fixed last week. It was a leaky gasket. A measly gasket that was missed in 4 of the 6 service calls. Spencer's had excuse after excuse for this taking so long, yet didn't stay in contact with progress reports or apologies. There have been two times in the past couple of years that I have defended Spencer's here on NextDoor when some of my neighbors complained about their service, and now I understand what my neighbors must have gone through, and I apologize for not listening to you more closely. I have three appliances that will soon be 10 years old, so I know they will need replacing soon (as we all know, they don't make them like they used to), but I'll tell you one thing, Spencer's Appliance will not get one more nickel from me. And if I can save someone from going through the stress they put me through these past THREE MONTHS, my job is done. BTW, I'm a senior on a very limited income, so the close to $1000 (when all was said and done) I spent on that dishwasher was not an easy purchase for me, but very arthritic hands make a dishwasher a necessity for me.