It's unfortunate that the owner of this location is unaware of how their employees are talking to their customers. I purchased a sacrificial-ease and two
It's unfortunate that the owner of this location is unaware of how their employees are talking to their customers. I purchased a sacrificial-ease and two pillows from this location. One of the pillows was not in stock and we were promised that they would have it in by Tuesday.
The initial saleswoman that attended us was great but the rest of the staff is responsible for the rating including the warehouse manager. When we reached out on Tuesday they simply claimed it hadn't come in. Fine, inconvenient but understandable. Today's call was the worst customer service I have ever experienced. When we spoke to the salesperson on duty we asked about the pillow she claimed they had them but they sold out. We asked but why wasn't one reserved as it was already purchased she claimed she wasn't a babysitter of adults! We were confused so we ask if she was referring to us, as she realized what she said she said she meant her co-workers. Seeing as to how this conversation was going we ask to speak to her manager. She told us that they do not have a manager, which perhaps the owner should invest as one because the next statement she made, gave me chills. As we compared the service of other retailers and there standards of operation she told us that they were not Macy's and JCPenny and that perhaps IF WE PURCHASED A BED WE WOULD'VE BEEN TREATED BETTER!!!!!.............. She ended up giving us the warehouse managers number so we can resolve the issue ourselves.
When we called the number we introduced ourselves, instead of being polite he began to get aggressive and raised his voice asking WHO GAVE YOU THIS NUMBER. By then we had enough and snapped back, unfortunately, it took that for him to help us and send the pillow directly to us.
I am truly shocked and I am in the process of submitting a better business bureau complaint.
This is no way to treat a customer. Small purchases when establishing a relationship lead to big purchases. I dropped $700 in one day, did they not think I would eventually purchase a mattress. I will but never from them Stay away if you can buy direct from the site if you must but this location is poison. read more