I have had nothing but problems with this business. The sales associate was a shady lier. She looked good, dressed nicely, & acted polite. However it became obvious that her main goal was to make her commission regardless of what lies and or acting dumb she had to do, not to be honest and serve the customer. I went there and purchased a dinning table, chairs, & hutch. It was a special order was to take 8 -12 weeks to get. I paid half down. I also purchased a mattress which I did get delivered the following week. I had a very nice bedroom set that I needed to find a new home for and asked this woman if she knew anyone who might be interested in it, I showed her the photos of the set and she commented that her daughter would love the bed. I told her that if her daughter would take the whole set she could have it. But she said no she would only want he bed. I told her that I did not want to separate the set as it was very expensive and a donation center could make some money on it for a cause. She told me that her and a friend had a business on the side where they sold nice used furniture.After days of her calling me telling me that her friend was on her way to pick up the furniture, I gave up and called a donation place to get it. The night before the donation center came to get it I get phone calls from this woman every hour telling me her friend was 5 minutes away with a truck. This went on for 4 hours. At 9:30 pm there is a knock at my door, there stands a woman with a man who is sitting on the hood of my cadillac, they have a small hatch back car parked in the street and are insistent they can fit a 9 piece lexington bedroom set in this car. I sent them away. Five minute later I get a call from the sales associate apologizing. About three minutes after that her phone Butt Dialed me and I listened to her having a conversation with telling someone how pissed off she was that they didn't get the bed for her daughter. The conversation was in spanglish and she said all you had to do was get the bed and tell them you would be back for the rest and just not show back up.
This showed me her character.
I called back several times to do more business, the woman who answers the phone there was rude each time I spoke with her. I had asked her if someone there could help me to locate a piece of furniture. She was insistent that I had to use the sales associate I had already used. When I told her I didn't care who helped me this woman said " Really Cause the associates do." At that point I asked to speak with the manager and was told he was on the phone and I would have a really long wait. I told her I would wait 5 minute and then I was getting in my car and coming down there. He was then made available. And apologized for her behavior. I told him that I wanted to speak with someone about a piece of furniture and despite my explaining to him that I did not care if it had been the woman I was working with, he had the original associate call me back.
Again this woman was unprofessional, I asked her for a wood swatch on a certain piece as it was not available in store. She said she would call the rep. Six weeks later I still heard nothing from them. So I purchased a piece elsewhere. On week 10 I called to find out where my dinning set was. This same associate told me she would " Call the Rep. and call me back that day. Four days later she told me she had spoken to the rep, the table and hutch were available but the chairs were not. I said send what you have and was told they were not allowed to do that , I had to wait for all the pieces. I asked when the chairs would be available and was told again she had to speak with the rep. She said just give her 2 days. Three days went by and I heard nothing. First I called the corporate office and left messages for an Ira Baer to call me. I also spoke with the customer service unit about everything, I then called the manager back and told him everything, he seemed very upset. He called me back the following day and assure me that the table and hutch would be delivered to my home the following week. The next week the furniture was not available as it was still up north somewhere.
I again called the corporate office and asked to speak with Ira Baer, Im still waiting to hear from him. I then spoke with a woman named Sue Dame who claimed she would have been told by Mr Baer to deal with me. I have to say she didn't seem to concerned about anything and made the excuse that they deal with people all the time who just want there furniture right away...????
I have since spoken with several friends whom have told me they too had nothing but problems with purchases they made through Baer's Furniture. They were made promises which did not happen.
DON'T WAIST YOUR TIME WITH THIS COMPANY... LOOK UP THE PIECES YOU WANT AND BUY THEM RIGHT OUT OF THE CAROLINAS. THIS COMPANY DOES NOT CARE ABOUT THE CUSTOMER AT ALL.
IM STILL WAITING FOR MY FURNITURE...... read more
