**1/5 Stars -- TERRIBLE CUSTOMER SERVICE! RUDE, AGGRESSIVE, AND DISRESPECTFUL STAFF!**…read more
On ***Friday, October 16, 2026, at approximately 6:00 PM Eastern Time***, I had an extremely unpleasant and disappointing experience at this laundromat.
I simply asked one of the employees for assistance with their washing machines. Instead of receiving professional and respectful customer service, I was met with mockery, unnecessary aggression, rude attitudes, and disrespectful behavior.
To make matters worse, one of the male employees told the female employee assisting me, ***"You know you can't babysit everybody,"*** right in my presence. He also made unnecessary comments about how I would waste my money using their machines and even insulted me by accusing me of being drunk!
***This was absolutely unacceptable, humiliating, unprofessional, and disrespectful!*** No paying customer deserves to be mocked, insulted, embarrassed, or treated aggressively simply for asking for help.
The staff members I encountered were extremely unfriendly, impatient, aggressive, and disrespectful. Their behavior demonstrated a complete lack of professionalism and basic customer service skills.
***I WILL NEVER RETURN TO THIS LAUNDROMAT AGAIN! THEY HAVE OFFICIALLY LOST A CUSTOMER!***
I strongly ***DO NOT RECOMMEND*** this laundromat to anyone. If you value your time, money, dignity, and peace of mind, please consider taking your business elsewhere.
**SAVE YOURSELF THE TIME, MONEY, FRUSTRATION, AND EMBARRASSMENT!**
Management seriously needs to address how its employees treat paying customers. Nobody should have to experience this kind of disrespect.
*ZERO STARS FOR CUSTOMER SERVICE IF GOOGLE ALLOWED IT!*
**RESPONSE TO THE BUSINESS OWNER -- CLARIFICATION OF MY EXPERIENCE**
Thank you for responding to my review. However, I would like to clarify a few things because I stand by my experience at your laundromat on **Friday, October 16, 2026, at approximately 6:00 PM Eastern Time.**
First, the Spanish-speaking man I encountered at your laundromat was the individual who insulted me. I cannot confirm whether he was an employee or a customer, but he was physically present at your establishment when the incident occurred.
This individual made the disrespectful comment, **"You know you can't babysit everybody,"** in my presence. He also made insulting remarks about me wasting my money using the machines and accused me of being drunk.
Second, the female staff member I approached for assistance with the washing machines was rude, impatient, and aggressive toward me. I was simply asking for help understanding how to operate the machines. I did not deserve to be mocked, embarrassed, or treated disrespectfully.
**My review reflects my personal experience, and I have no reason to fabricate what happened.** I visited your business to wash my clothes, not to argue with anyone or experience humiliation.
Rather than dismissing my concerns because you do not have male employees, I would appreciate it if management investigated what happened at approximately 6:00 PM on October 16, 2026, including reviewing any available security camera footage.
**I WILL NEVER RETURN TO DIAMOND BRIGHT LAUNDRY AGAIN. YOU HAVE ALREADY LOST ME AS A CUSTOMER!**
Every paying customer deserves patience, courtesy, and basic respect, especially when asking for assistance.
I stand by my dissatisfaction with the treatment I received, and I strongly encourage management to take customer complaints seriously rather than dismissing them.
**My one-star review remains unchanged.**