I've been coming here since before they hung up their sign! Since 2016 or so. They only juice twice a week now, so it's not as immediately fresh as it was (you can always trust employees to give you the truth!)
I'd never run into the owner before today. Or, I'm guessing she's the owner-- she was older and not wearing a uniform (plus the employees have always referred to a female being the boss). She was talking loudly to a customer. They didn't step aside for me, greet me, or any way acknowledge my presence. I had to say "excuse me" twice just to get to the fridge. Okay, fine, maybe she's just really into her sales pitch. I even interjected and added "Ambien" to her conversation when she couldn't remember the sleep aid she was thinking of, so it's not like I slunked in unnoticed.
I helped myself to about $20 worth of juice and waited on them to ring me up. A couple walks in and the owner stops her schpeel, says sweetly, "Hi! Menu is right over here" and continues on. The workers still had trouble working the equipment so I took everything as a sign, cancelled my order and left without buying anything.
I don't want to take it personally, but couldn't help thinking maybe because the other customers were White and I'm not, she wouldn't even look at me. I definitely felt uncomfortable and I don't want to return. I went to Neighborhood Walmart on the way home and they had the same organic turmeric shot I wanted for $1.98 (at Rejuv they're $5.50). I also bought the ingredients for the juice I wanted. I was paying extra at Rejuv for the service, but since I already had a juicer at home, might as well make some myself for a fraction of the price.
If you want everyone's business, treat all customers equally (especially regulars) so we are not empowered to take our business elsewhere--especially for nonproprietary products that are easily made at home.
UPDATE: Review your security footage. Cute Trump-ism to say "fake news" and say this is fabricated. For you to suggest that really means your customer service is garbage. The woman was a redhead wearing a crapton of make up and was talking loudly to an older gentleman. Completely ignored me. Behind the counter was a young man and a young female. The couple that walked in included a pregnant female. The guy in the picture responding wasn't there, so how can you deny it? That's "fake news."
What do I have to gain by lying? I have too much to lose. Before going to law school, I worked as a nurse. I even have my Master's in Nursing. I'm not exactly a POS who gets my rocks off by destroying small businesses.
I was also messaged by them saying this was "slander." First, I went to law school. That's not the definition of slander. If Loud Talker had looked at me, she would have noticed the law school shirt. Second, that is what actually happened, so it's not made up. I'm glad your unprofessional reaction solidified my discomfort. I knew something was off. I will never return.
2nd UPDATE: Dude, no need to message me again because I'm not reading it--especially anything short of an apology. You want to argue? I do it professionally. My going rate is $400/hr.
3rd UPDATE: More than two weeks later (3/27/2020), they're Googling me and Rejuv tried to follow me on Ig. They are WEIRD! WHY!? I screenshot it for posterity lest they claim I'm making up stories again.
Damn. I know they're bored with this quarantine and all, but do something else at midnight on a weekday, Weirdo. Quick suggestions: (1) Move on and (2) adopt better business practices. read more