This company was hired to fix our dishwasher drain as the previous owners did not have it set up correctly, causing food to get stuck in it and it was just gross and rotting. I will include a photo of the tube for reference.
Charles came out to do the job, the but simply re-routed the disgusting tube, using a couple screws to lift it and thought he did us a service worth $125. He didn't even re-inspect his work after running the washer for a few minutes. Just picked up his things and left. I reached out to Tyler the business owner and asked them to come back and actually switch out the rotten hose. Tyler agreed and said I would only have to pay them for the part. He didn't specify I needed to buy the part before our appointment. He scheduled for a 9am appointment and charles came at 8:15am while I was out taking my daughter to daycare. When I arrived home, Charles told me I was supposed to have the part on hand, which was never specified. Then Charles said he would go get the part from the store and I would just pay for the part, which tyler said would be $20-$30.
Charles comes back to my house and tried to charge me $50. When I re-stated I was quoted $20-30, he then said I have to pay extra for his travel to go get it. When I questioned the logic of all of this, Charles rudely says "do you want the part or not" and when I said I guess not, he left abruptly and with an awful attitude as if I had done something wrong.
I texted the owner, Tyler all of this and he tried to claim they already "fixed the problem the first time" and that they "went above and beyond" for us. I'm sorry but in what world is leaving a rotten tube and acting like the customer is the problem going above and beyond? This is no way to do business. I'm sure if it were your own family's health on the line, you would have actually gone above and beyond and done the right thing. Bottom line is this company severely lacks integrity, communication skills, transparency, and does not hold themselves accountable for a job poorly done. read more