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Reinke Derek L MD

5.0 (1 review)

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6 months ago

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Carolina Spine Center

Carolina Spine Center

3.8(17 reviews)
0.4 mi

I've been to many Dr offices over the past year taking care of my mom. The staff at Carolina spine…read morein cary are truly a breath of fresh air. Everyone is so nice, professional and friendly. The office is clean and modern. The doctor listened and is truly willing to try to help.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

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Piedmont Foot & Ankle Specialists - Piedmont Foot & Ankle Specialists

Piedmont Foot & Ankle Specialists

3.1(19 reviews)
0.3 mi

Came in for what I thought was going to be a quick check up a foot that has been hurting, but…read moreunfortunately that was not the case. After doing an x-ray of my left foot, checking it out, doing an x-ray of my right foot, and then comparing it to my right foot Dr. Kelly told me the toe supporting my left toe was broken. He is thinking it may have been due to doing zumba, yoga, and physical therapy. He said it would heal, but I would have to be in a boot for four weeks! I laughed when he told me that I would have to Netflix and chill for four weeks! Ouch! Dr. Kelly was very thorough, helpful, and funny. I am looking forward go seeing him and his amazing staff again!

Terrible. One of the worst medical clinics I have ever dealt with. Do not go here if you have…read moreplantar fascitis or any other foot issue. Dr. Nolan charged me $500 for a foot lotion that did not work, $1000 for cheaply-made orthotics that made my pain worse, and never discussed anything of relevance for my pain, such as what footwear to use, what activities to avoid. They send you a huge bill with no explanation what it is for, and the staff have no idea how to submit an insurance claim. Three different staff told me three different prices for what my insurance would be, and then insurance didn't even cover any of their expensive lotions and devices. This place gives terrible care that will make you feel worse and charge you an arm and a leg for it, even if you have insurance. A total scam - avoid at all costs.

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Piedmont Foot & Ankle Specialists

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Pivot Physical Therapy - Pivot Physical Therapy logo

Pivot Physical Therapy

2.0(4 reviews)
0.3 mi

I had scheduled an appointment with the Cary, NC office on 11/27 for the Chapel Hill Rd location. I…read morehad noticed this location when I visited a restaurant next door. I was not able to log in with my email to fill out the forms, so I called and was told the scheduler had put in incorrect information for my email. The person I spoke to corrected the info and asked if I knew where they were located. I said yes, on Chapel Hill Rd next to Jasmin. While filling out the form, I noticed that the original person had also incorrectly spelled my name on the insurance part. I had an appointment today at 7am for the Chapel Hill location and when I arrived the windows had tape and no signage. I called the number and got no answer. I googled another location and was told that my appt was for them and this location closed. I told her I was 15 mins away (it took me 10 mins to get to the first location) and I would be late. She said that's ok. I got to the new location 20 mins later(traffic)and was told that since I was late I would have to rebook for later in the day because everyone was busy. I asked why I wasn't told this before driving there, and she said the new girl answered and didn't know.It took me 15 mins to get there with a total of 40 mins driving start to finish.I will be contacting a different place for my needs as this was too unprofessional and mismanaged.I hope the new girl is more competent than the main receptionist.

Over billed for ONE Physical Therapy Session. Charged $275.00 (Unbeknownst to me) Dr. Vaishali…read morePatel. They billed per exercise which is unheard of in PT. Then, they billed the wrong insurance and sent it to collections! I'm disputing this currently and have NEVER dealt with such a billing mess.

Reinke Derek L MD - sportsmed - Updated October 2026

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