There not a more dedicated and compassionate doctor in the world. In addition, she is always…read morecurrent in terms of medications, treatments and available specialists. I began being a patient in 2003 or 2004. When she sold her privately held clinic, I floated not really having anyone manage my healthcare. I never found anyone who met the standards of care that Dr. Nacouzi set. In 2012, I saw that Dr Nacouzi was working at Duke at Brier Creek. I was incredibly fortunate to secure a spot under her care. She has seen me through thick and thin. She always listens, problem solves, prevents illness and is available through Duke MyChart in 24hrs. I have recommended her to those who I love and hold most dear. I believe in her and trust her.

Michelle has been my primary care provider for over 20 years. She is kind and patient, quick to…read morefollow up with test results and feedback and suggestions for improvement in my health care. I hope to continue our relationship for many years to come.

Why does this place ask you to be 20 minutes early only for the physicians and staff to run 45…read moreminutes late for a 15 minute appointment? I dropped off my mother here at 2:15 for her 2:30 appt, I thought she would have been seen and done by 3:15, nope, she was still waiting in the lobby. She was finally seen by her provider at 3:40. Get your timing correct, either see less patients or stick to the schedule you offer us.

This practice is basically a pharmaceutical store front. The answer to every health question is a…read moreprescription. I go every year for a physical and get offered the same range of vaccines. My wife went in for a check-up and was prescribed blood pressure meds in the first five minutes of her visit. And, if you or your physician talks about anything other than your primary reason for the visit, you WILL be billed for a second visit (i.e., you get double-billed; check your paperwork). You've been warned.

I hate that BCBS won't let me see her anymore. Insurance is ridiculous sometimes! She has a great…read morebassist manner... good listener!

I've been coming to Duke Primary Care Brier Creek for years, and I can confidently say it's the…read morebest primary care office in the Triangle. The staff here is always so pleasant and welcoming from the front desk to the nurses and providers, everyone treats you with kindness and respect. One thing I really appreciate is how efficient they are. I've never waited more than 5 minutes after checking in for my appointment. They run like clockwork, and it makes visits stress-free and smooth. Having the lab right on site is also a huge plus no need to drive elsewhere. My test results always go directly to my Duke MyChart, which makes it easy to stay on top of everything. Truly grateful to have such a dependable, professional, and friendly care team. Highly recommend!

I didn't have to wait. I was able to register through my phone and not have to worry able…read morepaperwork. The doctor, nurse, and staff were friendly and very helpful. I really appreciate them all. They not only told me my health problem but also told me they would work with me in helping resolve the my health issue.

Co-pay is upfront and know they cannot diagnose anything that has appendicitis like symptoms - they…read morewill take your copay, make you wait and then tell you to go to ER. If you have a child experiencing appendicitis like symptoms, take them to the pediatric ER. My son was having pain in his right side and we went to AFC Urgent Care. We waited for 30 minutes and were seen by someone at AFC Urgent Care, not sure if she was a Dr or PA or nurse - she asked about symptoms. She barely pushed on his right side no gloves and announced that they were unable to go further as they didn't have a CT machine and she was required to refer us to the ER. After waiting at the ER for 4 hours, he had a CT scan and were referred to the pediatric ER. The bills of all these visits are piling up. I called AFC with this suggestion: Anyone at AFC could have explained at reception that they could not diagnose ANY appendicitis like symptoms and we could have saved $100 on our copay. They said a medical professional has to do that - so wanted everyone else to be aware of this highway robbery.

I was referred here after having a bad experience with my previous doctor. I did everything the PA…read moreasked me to do but when I needed my medicine refilled they gave me the run around and back tracked on what they said.

I switched from Duke to UNC and I had Khaddijatou Sanyang, PA, I needed a refill on my anxiety…read moremedications and a yearly physical. She stated she wanted to run labs and have a thorough physical, and even mentioned how there were some things she wanted to do but because of billing she wouldn't do them that appointment so my whole appointment would be covered. I just received a bill for A THOUSAND DOLLARS in the mail for all the labs she ran that I did NOT ask for including a drug screen thats 140 dollars! Do not go here to not see this provider. I will be fighting this bill.

After working in the behavioral health field for many years I have become very obsessive compulsive…read moreabout my healthcare. I see my providers religiously every year and more frequently for dental visits. While I have a primary care physician, I decided I wanted to see someone new. I came across Avance while doing a Google search within the Briar Creek area. Reviews boasted about evening and weekend availability which is scarce here in Raleigh. Since relocating from New York in 2020 I learned that many providers only offer weekday appointments which are always during the work day for me. Avance offers patients convenience and that is priority for me. I scheduled my appointment online with Dr. Batouli and was able to get a morning appointment within the same week for a annual physical. The receptionist answered questions by phone before visiting and upon arrival I checked in quickly and was taken for weight and vitals. No wait at all. I met with Dr. Batouli who did a comprehensive assessment/ questionnaire, we discussed annual screenings and my medical history. Completing blood work here was a dream ! The young lady I met was so kind and so quick ! She did not struggle with my teeny tiny veins at all. The facility is clean, spacious and modern. They offer womens health services as well. I would recommend this practice to anyone in the area. They're excellent.

Avance Care NW Raleigh: Octavia, the person with whom you speak first, is professional, personable…read moreand so very helpful!! Dr. B & Katherine Cole + the whole team = TERRIFIC!! Thank you for your continued care. Emily

Front office: 5 Physician: 5 (Notaro)…read moreLobby: 4 Date/Time: 11/23/2021 4:40pm Wait time: 10 mins This is my first time seeing a doctor at Avance. Was looking for a DO (Osteopathic) doctor for an alternative view of health care. The front office staff were great and worked to fit me in last minute with Dr. Notaro due to a scheduling mishap on my part. The patient portal allows you to upload documents you want to share with the physician, however, it seems to only be allowed if you are either making an appointment or have an existing one. The lobby was smaller than you'd usually find at a physician's office but the wait was minimal. Dr. Notaro was very patient knowing it was my first time with a DO and not knowing what to expect. She gave me her background and listened to my concerns. I never felt like she was anxious to move to the next patient and felt comfortable talking with her. I can't speak for any other physician, but Dr Notaro and the front office staff were great and I would highly recommend them.

This company issues false diagnosis. bEWARE. Medical malpractice. The worst medical care I have…read moreever been too. This was the one on Oberlin. do not go to this place. The doctor and I use that term loosely, sees you for 7 minutes exactly. Within that time they submit a 20 page document with several false diagnosis and the form looks like it is copied for every patient. They ask you nothing about your history. They refer you out to many different doctors in their network for more $$$$ it is a scam.