The doctors and nurses address concerns and are very knowledgeable. They have always taken their…read moretime with my sons and are very genuine.

I will preface this by saying I have had way better experiences in the past. Dr. Pankratz,…read morePankiewicz, and Bowman were all great and many nurses were kind and friendly. The nurse comes out and announces the wrong female name for my male child. Since I was the only one in the waiting room I asked if she meant my son. "Yea whatever." Then she jokingly asked the woman at the front desk why she was laughing. He has a very short and simple name, fine you got it wrong but not to correct it and apologize but this was really disrespectful. We are about to let you poke, give shots to, touch our babies. Please be kind. I should have left then. She asks me to take my son's shoes off and have him stand on a scale - he's one, that's unlikely to work but I said we could try. Then, after weighing, she tells me she will need to test for lead and cleans his finger with an alcohol swab which she leaves on the table where my child was sitting and will sit again. They poke his finger and hardly get a good sample - it screens positive for lead. They try, three nurses, try to pull blood for a follow up but are unable to. They tried both arms while my son screamed his head off. I would politely suggest professional development for nurses at the apex office in drawing blood because there have been a few times where it has effected patient care/experience. (I went to the lab and the phlebotomist pulled the blood within a minute by simply swaddling. The lead diagnostic test came back negative for lead -- what?? I saw online how tests from the finger for lead can have up to a 75% false positive rate. Meanwhile, I bought at home tests for lead, had to pay for another blood draw and test after two failures at the office. It was a horrible experience perhaps not entirely their fault as I think it must be a standard in the US for lead testing that is practically useless, a system that doesn't train nurses well in blood drawing, a system that doesn't provide enough days off and leads to burnout which was probably a cause for why my baby's name was treated like a useless word. He was trapped in an office for nearly two hours of poking and crying - this is the definition of a bad patient experience start to finish.

In my very limited experience with this practice it was clear that they prioritize their own well…read moredefined rules and requirements more than simply being welcoming, understanding, and helpful for their new patients. I wish you all the best in your future endeavours, but I am very glad it did not work out for us.

Serious concerns:…read more Our first appointment was scheduled through the hospital, which led to confusion regarding the office location. We arrived ten minutes late to the correct office. Obviously, this was not the fault of the pediatrician, but I mention it because it is the only mitigating circumstance surrounding what followed. Our visit was three days after I gave birth and was concerningly short. We were told our plans to exclusively breastfeed were likely doomed due to our child's alarming weight loss. As first time parents fresh out of the hospital, this was terrifying to hear and was not handled with compassion or proper explanation. Most of our questions went unanswered, and we left fearful that continuing to breastfeed could harm our baby. Had the experience ended there, I would not be writing this review. I assumed it was simply a poor fit and scheduled with a new pediatrician the following day. When contacted about additional appointments and the newborn screening, I politely explained that this practice was not the right fit for our family. Unfortunately, the situation escalated. Our daughter received an abnormal newborn screening result. The state lab contacted this office, as they were still our pediatrician at the time, and informed them that she needed urgent retesting within 24 hours. When the office called me, the person I spoke with was unable to pronounce the flagged amino acid/condition and instead asked me to spell it so I could search for it myself. Our daughter was not even a week old. Receiving news of a potentially serious metabolic disorder in this manner was beyond alarming. There was no explanation of what the condition was, what it could mean for her health, or how urgent the situation was. Just that I should google it. I was instructed to go to UNC Rex's lab. I immediately drove an hour there, only to find out they could not perform the screening because it required two hours to process and it was twenty minutes before closing on a Friday. When we contacted the office again, the response was essentially, "Oh yeah, forgot about that, sorry. I guess you'll have to wait until Monday." Considering we had just been told the testing needed to be repeated urgently within 24 hours, being told to wait another three days with no medical explanation was extremely concerning. I spent the next two hours calling hospitals trying to find somewhere that could perform the test, only to repeatedly be told this was something the pediatrician's office needed to arrange. During this time, I was unable to reach the office. The following morning, our new pediatrician immediately began contacting hospitals on our behalf and attempting to obtain the necessary records. They also attempted multiple times to contact this office (and were unable), and my own voicemails to the nurse line went unanswered. The state laboratory had not yet fully processed her results, meaning our new pediatrician could not obtain the necessary information. This office was the only one with access to the abnormal screening information at that time. We ultimately had to call the scheduling line ourselves just to get someone on the phone and have the results forwarded. Although we had decided the practice was not the right fit, this occurred while this office was still our daughter's pediatric provider and responsible for coordinating follow up after an abnormal newborn screening result that was evidently severe enough to warrant a repeat screening within 24 hours. At every step, we were left advocating for our daughter's care during an urgent situation with little guidance from the office responsible for coordinating it. This involved a less than one week old infant with a potentially serious newborn screening abnormality, and the way this situation was handled was unacceptable.

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.

Waiting room chairs are a long standing bio hazard. A deep cleaning is required for basic…read moresanitation standards.

Very terrible facility and overall experience for our family. My son is 2 and we have been here…read moreseveral times and I just was not impressed with the Doctor we saw. She was not warm and my son did not seem to like her. She was also very judgmental towards me as far as where I stood on discipline practices. We moved away a month ago and I called to request my son's medical records to be sent over to the new pediatrician's office and the office manager refused to send them. She said I needed to go into the new Doctors office and fill out a form that they send to their office in order to send them. This makes no sense. I have had my medical records and my son's medical records sent over to many other doctor offices without any hassle. Angelica was her name and she was not only super rude but had no customer service skills what so ever. I called the new doctors office we are going to next week and they found that strange and said that makes sense either!! Hmm go figure!? The new office I'm switching to said if all immunizations were done in the state of NC then they can look on some portal and see those without getting the records. Poor customer service and terrible manager! I WOULD NOT CHOOSE THIS PEDIATRICIAN FOR YOUR BABIES AND KIDS.

Don't go there. We were just treated very unethically. We were running late because of a work stop…read more We were still under the 15 minute late rule and they refused to see our child who we took out of school. I had been taking my children to this place for 10 years. Since they were babies. On top of that loyalty, the founder of this clinic was my childhood doctor!!! Her picture is on the wall!!! And we were going out of our way to this clinic out of loyalty. We live in Clayton. But we go out of loyalty. I grew up in Cary. They have seen us since we were babies. I am 50 years old. They threw 50 years away although we were still within the 15 minute late window!!!! How often do we all wait for doctors and nurses to see us!?!?? And they threw away 50 years of loyalty over 14 minutes!?!?! Backstory to the work stop: the work stop was so bad the person behind me got out of his vehicle in his scrubs and cussed at the workers. He said he had a woman on the operating table! He was a doctor. The workers and the doctor repeatedly screamed at each other. Eventually, after a long time, they allowed the cars to move. With that said, I was still at the clinic within the 15 minute late range!!! This clinic violated its own late policy!!! We are never late!!! And we never complain!!!!! This is our reward for 50 years??? Our reward for never being late??? Our reward for never complaining about the long waits?!?! Is this how you treat nice, loyal customers!?! I'm not a patient. It's clear I'm just a modern America customer. Sadly and regretfully, we pulled our kids out of the clinic. This is the New Cary. The New America. Hope y'all are happy. Don't go to this clinic. They don't value 50 years of nice and loyal patients. You're nothing to them.

Their check in system is awful. They ask for all information they already have all the time.read more

After a few years of trying to control my sons acne through store bought products and his PC…read morePediatrician prescribing antibiotics, we were referred to Burkhart. We got a call within a few days to set up an appt and in persons they seem to be booked out so we chose a virtual. Bonus as we live over an hour away from the Cary office and my son doesn't like to miss any school. He met virtually with Molly monthly for 8 or so months and the last month was an in person visit (which we went to today) the office was very clean, staff was very nice and Dr Burkhart was phenomenal. We are thankfully done with his acne treatment with great success and fingers crossed it does not come back. Dr Burkhart has brought back my son's confidence because having acne as a teen can be difficult. My son has always struggled with extremely sweaty hands and today he shook Dr B's hand and was asked if he wanted to do something about that. He's always been self conscious about this so he was so happy this could possibly be taken care of if the medication works. We are so thankful! Thank you!

Dr Burkhart is genuinely a kind and competent doctor. My son has a complicated medical history that…read morecausea many different skin issues. Dr. Burkhart nails the diagnosis each time and prescribes the best treatment protocols that actually work. He also cares about developing a friendly relationship with his patients which has made it an enjoyable experience for my son over all these years. We are so thankful for him!

Yearly physical and 1st visit with this office. Loved the staff and the doctors, super clean &…read morefriendly.

Waited 45min and still wasn't seen. Had to go up to the front desk three times before she finally…read moresaid the pediatrician has two more patients to see before us (this was after waiting for 45min). Her demeanor was apathetic with her repeated excuse being "they are shortstaffed." Asked her to cancel the appointment as we weren't going to wait any longer and she didn't while claiming she did (I had to call in later to make sure it was cancelled). She also gave us the wrong number to call management regarding this issue (she gave us the number for the practice in Henderson). I've never encountered this level of incompetency at a pediatric clinic, and honestly this woman at the front desk should be put on a performance improvement plan. If you plan to visit this clinic plan accordingly for the long wait time.

Terrible service. We had an initial phone call with lots of questions about our child to get set up…read morefor an evaluation. Then answered the same questions at that evaluation (which there were several issues scheduling). Then had to complete a survey with the same questions prior to the first actual appt. Each time we scheduled an appointment for the first evaluation and then services, we'd then be asked to move it (this rescheduling happened twice for the initial evaluation), or we scheduled the first actual appt for services and they cancelled the appointment day-of (less than two hours prior) because the provider was out/couldn't make it. It's been well over three months of dealing with cancelled, moved appts, repeated paperwork and our child has still never been seen for any care. Would not recommend!

A great pediatric occupational therapy group- my sweet nephew received services here and his mother…read more(my sister) cannot say enough great things about this group. We are amazed at how far he's come all thanks to EPT!

Dr. Maria has been our son's pediatrician since he was 2, about 10 years. They are a small, caring,…read morefantastic practice and we couldn't have found better care for him. They are amazing, have a great attitude and wonderful customer oriented service.

The office and providers seem nice and knowledgeable. However, there's one medical assistant that…read moremy kid has seen twice now, and she's very unprofessional. Her name is Shatory. When doing intake for my kid, she seemed impatient, trying to rush him through. Her intake questions directed at me were not conversational, literally just words: "picky eater?", "dentist?". She had no bedside manner. No trying to connect with her patient to make them feel more comfortable. I'd chalk it up to her having a bad day maybe, but we've seen this behavior from this medical assistant twice now.

This practice is Horrible. Multiple times I have brought my children here only to be told by the…read moredoctors that they don't know what's wrong with them, or there is nothing they can do to help them. Then at the end of the visit to be told that if it gets any worse make sure to bring them back in. The office staff is horrible and completely useless. No customer service experience or just basic human compassion. Multiple times when calling to schedule an appointment they have told us just to come in now, then when we get there with the sick kids they tell us that we are past the cut off time of walk in's and that we would have to schedule an appointment, or wait to be seen but they can't give us an estimated wait time. This used to be a good practice when Dr. Fore, and Dr. Nickaba were there. Such a shame that is has gone down hill this much!

We wanted to like this place. In fact, we should have switched many times and didn't because it's…read moreso exhausting to switch pediatricians. We have so many bad experiences with this place it's hard to summarize in a review but I will start with 7 day wait on test results, misdiagnosis, 2+ hour wait times... I am currently waiting to see a doctor for my toddler and it's been 2.5 hours. Someone just came in and said I might want to call around to urgent cares because I may have better luck. Ugh. Update: the doctor came in after 2.5 hours. He took maybe 3 minutes examining child... didn't even look in mouth. Missed what was clearly hand foot mouth. What a mess!