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Reimagine Roofing

1.0 (1 review)
Closed • 8:00 am - 6:00 pm

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Services - Reimagine Roofing

Gutter addition

Gutter cleaning

Gutter installation

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9 months ago

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SureBuild Roofing

SureBuild Roofing

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We had 4 bids to fix our roof leaks. We went with Surebuild because John Grider did the most…read morethorough inspection out of everyone and exhibited the most confidence on getting the job done correctly. We had 3 major leaks in very inaccessible areas on our roof. My wife and I expected the work to take 3 days at least. Ray and Jessy worked tirelessly in 105+ heat and didn't mind while I observed and took photos. Not a break until lunch. It took them less than a day. They're machines! Needless to say we recommend Surebuild Roofing to anyone.

I had a picture window replaced through Graham BuildingLLC/SureBuild. I purchased an Anlin double…read morepane, low E window which is documented on my receipt. There is a problem with a likely broken seal on the window. Calls and emails to the sales rep and SureBuild have gone unanswered. it seems that Graham Building LLC is no longer in business. I called Anlin as they have a limited lifetime warranty. After much research by Anlin I was informed that neither Graham Building, SureBuild, nor the sales rep are or ever have been authorized Anlin dealers and that they have no documentation of an Anlin picture window being purchased in the time frame that mine was ordered and installed. Apparently I was scammed and have filed a complaint with the AZ attorney general. Anlin will be sending an inspector to determine if it is actually an Anlin window and if it was installed correctly. SureBuild responded to my Google review asking me to send a copy of my receipt to a fake email and gave an obviously fictional 555 phone number. They think this is a joke. Just don't let the joke be on you!

Legacy Roofing

Legacy Roofing

(67 reviews)

I have 4 neighbors that had new roofs put on since I got mine from Legacy Roofing and they all have…read morehad some severe problems. I am so lucky that I chose Legacy, They are right there for me if I have any problems and come out to check thing that I have questions about they took care of problems that were left by the gutter contractor. Repaired the legs on my swamp cooler to make it safer for my roof. While my neighbors roofs are causing them problems that they are not getting help. Everyone there is always happy to help.

Legacy Roofing installed the roof on my home for the previous owner following a severe hailstorm on…read moreJuly 17, 2017, when golf-ball-sized hail damaged roofs throughout the area. I know that Legacy performed the work because the previous owner was an American Family Insurance agent who regularly recommended Legacy to clients dealing with storm damage and chose the company to replace his own roof. The prior owner remembers the hail-storm because in all his years as an agent it was one of the most catastrophic storm damages that he had to deal with both personally and professionally. Nine years later, I experienced nearly 100 shingles coming off my roof during winds of approximately 40 mph, followed by water leaking into my home. Properly installed shingle roofs should not be damaged by 40 plus mph winds. After examining the shingles and discussing the situation with a representative associated with Legacy who is a former owner of the company, I learned that the shingles had been improperly nailed. The nails were placed too high, outside the designated fastening area--a condition known as high nailing. The former owner and two other roofing contractors who inspected the roof agreed that high nailing was present. Improper nail placement can significantly reduce a shingle's resistance to wind and increase the risk of shingles lifting or blowing off. We also identified a serious concern with the underlayment installation. The underlayment appears to have been installed correctly until the final course below the roof ridgeline, where the installation was not overlapped like the prior courses and allowed water to reach the roof decking and enter my home. These are not minor cosmetic issues. The combination of improperly nailed shingles and defective underlayment raises serious concerns about the quality of the original installation. The two independent roofing contractors I contacted have recommended replacing the entire roof because the high-nailing issue appears to extend throughout it. A roof should protect a home for many years, not leave its owner facing extensive shingle loss, leaks, and the expense of premature replacement. My roof is a ticking time bomb. I contacted the current owners of Legacy and offered a reasonable compromise. I was willing to contribute $2,500 toward the labor costs and pay $3,000 to have my solar panels removed and reinstalled. All I asked Legacy to contribute was the cost of the replacement shingles. In other words, I offered to cover the estimated labor and solar expenses rather than ask the company to pay for the entire replacement. Legacy declined, stating that it could not establish that the company had installed my roof because it could not locate the original records. This explanation is especially frustrating because I contacted Legacy in 2024 to obtain an estimate for replacing my skylights and specifically asked whether the original roof installation paperwork was available. I was told that the records were in storage and could not readily be located. At the time, I had no reason to believe that changes in company ownership were relevant to the missing paperwork. Legacy has been bought and sold several times since 2017. I understand that Legacy's current ownership may not have been involved when the roof was installed. However, from a homeowner's perspective, the inability to locate historical records does not resolve the concerns about the workmanship or the damage that has occurred. I believe the company had an opportunity to work toward a fair resolution but chose not to do so. From their perspective since they know I am the second owner and do not have the original paperwork, they are not highly motivated to locate the original paperwork. I am a homeowner, small business owner and contractor, and I understand how important a company's reputation is. I also understand that problems can occur in any business. What matters is how a company responds when credible concerns are raised and a customer makes a good-faith effort to find a reasonable solution. I am sharing my experience, along with photographs documenting the damage and the shingles' nail placement, so prospective customers can make an informed decision. You can see in the pictures where the blue arrows point to where the underlayment stopped and allow for water to go into the decking and then the house. The blue line shows where the shingle is supposed to be nailed and you can see the nail holes above it. I encourage anyone considering Legacy Roofing to ask about installation standards, quality control, record retention, and how the company handles workmanship concerns that arise after a job is completed. The are still struggling with management issues and turnover. Beware

Reimagine Roofing - roofing - Updated October 2026

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