This company only gets one star because I couldn't do zero…read more I called Alphagraphics on a Friday morning and spoke to a Chris Kelsey. I asked about turn around time for offset printing 1000-2000 12-page catalogs. He told me they would need a couple of days and that before the job could be started I would need a quote. I sent him a request for quote with all of the details seconds after ending the call. The following Tuesday morning I finally received an e-mail quote from Chris. Then I brought my completed PDF's in later that day. I was surprised that the quote was triple the cost of their competition, and that he had added tax to the quote despite my inclusion of our resale certificate with the original e-mail. When I brought my PDF's in I asked about the pricing and a different person, Aaron, said that Chris had quoted for digital printing. I guess Chris didn't listen during the phone call, or read the e-mail before providing a quote because both were requests for offset printing. Then Aaron told me that digital printing was better anyway because they would do a physical proof of the exact booklet. Aaron told me that I would need to talk to Chris about all of this and that the person who provides the quote is who you work with for the whole job. Aaron said he would let Chris know everything we talked about. I left my PDF's and called Chris in the morning. Chris had no idea who I was, or where my PDF's were. We got straightened out and he said he would have a proof ready shortly. The next day, now Thursday, I receive an e-mail with a PDF proof that I am instructed to approve ASAP. I ask about the physical proof Aaron promised and Chris says we don't have time for that, because of my deadline. That he could only do flat sheets, maybe. Later that day Chris calls so I can come in and approve flat sheets. I do. My catalogs are ready to pick up on Friday afternoon. The box is sealed. There is another woman there complaining about the business cards they've made for her. The ink is literally rubbing off from the gentle friction of the cards being together in the same box. They tell her they will have a hard time fixing it because of her deadline. I take a look at the catalogs over the weekend. All of the thinner inside pages have doubled text in a gradient improving from left to right. The text at the left side of the page had a double of about 1/16th of an inch and there's no issue on the right side of the page. This problem was not on the digital PDF proof I approved. After 15 years of hiring print shops I can see that this is likely a paper feed issue. I took the catalogs back to Alphagraphics and asked about the issue. Chris found the person who worked on the print part of the job. She asks what dpi, I say 500. She says this is a Photoshop PDF issue and that without having made the entire document herself she has no way to say that this wasn't this way in the PDF file. This was not on the PDF proof Alphagraphics provided. I asked her to explain how Photoshop would make a gradient of bad quality from left to right. She said she didn't know because she hadn't made the file and it was obviously a mistake in the file. She said that we hadn't hired Alphagraphics to do the graphic design for this project so they couldn't guarantee the print quality, that it could only have been a problem with the original file. I ask her again to carefully explain how Photoshop could make a file which results in a gradient of bad quality from left to right. She says again that it is possible, and that the only way to ensure it doesn't happen is to have Alphagraphics make the files. I said "I think you are full of shit." Chris said "We're not going to fix any of our mistakes if you're going to have that attitude." And I said "That's not a problem because I know exactly how to complain." Chris then clenched his jaw, turned red, leaned across the counter, stared into my eyes and said "I have some suggestions for what could happen to you if you do." I left. Bad service, lies, insane prices, horrible print quality, and then a threat to keep you from complaining. Maybe Chris eventually realized it wasn't okay to threaten clients, or someone in the office saw it happen and intervened, because later I received an e-mail from Chris that said: "I'm sorry that you are unhappy with your guides. I am still trying to figure out what happened and if we did anything wrong, we will re-print them at no cost to you. I'll get back to you by tomorrow. In the meantime; perhaps so could send us the native files." Too little, too late, please do not threaten clients and then expect them to cooperate with you. I wouldn't go back to Alphagraphics if someone paid me to. You don't have to guess how bad the print quality was because I've added an image to show you.

Yes print media is not dead. These guys do a great job. Always on time, always good quality. Can…read moredo low to high volumes. Pricing competitive. Excellent customer service (Jill). This area can be a bitch to park in but they do have a couple spaces in the building. Just watch out for the parking rent-a-cop who well get into your shit hard for not parking in the Alpha spots.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

Martin's response to my review is further evidence of the behavior I previously noted. He is…read moreobfuscating and attempting to be misleading. My comments had nothing to do with not being able to answer every call (they did answer mine) or not being able to accept my service request. My point was, and continues to be, that whoever answered my call was intentionally unhelpful. Martin knows exactly who Rain City is, and knew who I was looking for. When they first split off the retail business, they were going to keep the Progressive Tech name. Then, due to some issues between them, they had to change to Rain City. Martin apparently still harbors a grudge, hence he refuses to refer any retail business to them. An honest answer would have been, "Yes, the people who used to handle retail repairs here did start a new business on Lake City Way, you're looking for Rain City Tech." An honest response to my review would have been "Sorry we played dumb and pretended not to know what you were asking, we should have just given you Rain City's new name."

They've been Very helpful in working out an issue with a downloaded print that took repeated trips,…read moreand had a fairly steep price tag to go with it up front. I agreed to that, even to a $10 cut and trim charge. Unexpectedly and without warning, however, they did a 350% increase on the surcharge! It would have been appropriate to warn me and let me make the choice. I'm not sure I can recommend this, despite their good print quality and generally lovely people.

I just had such a good experience at this print shop. Excellent humans: thoughtful, locally…read morefamily-run, high quality service, and reasonable prices. I needed extra design help to prepare my files properly and make last-minute changes, and they were incredibly generous with their time and patience. I highly recommend them.

Don't even think about other sign companies. These guys are the best. I've used them twice…read more 1. I needed a huge sign, my salon is in a mall type building so it was extra high up. I called almost a dozen companies, nobody would even come out to measure the sign or give me a quote without paying them a lot of money. Pay for a quote? You can't be serious. Mike came out lickety split and measured the sign and got back to me with a quote. My sign looks GORGEOUS (I will attach pics) and the price was totally reasonable. 2. I got some client feedback that they couldn't find us upstairs, and one of the businesses near me closed, so I had the perfect chance to jump on their sign space so people walking in the building could find us. Naturally, I emailed Mike and Matt right away. They came out and measured the sign and got back to me with a quote WITHOUT EVEN BUGGING ME OR SAYING ANYTHING THEY JUST DID IT WOW. Again, looks great, price was totally do-able (and I'm a tiny business, so if I can afford them, you can, too) I'd never even consider using any other sign company. Not ever.

Best. Sign Company. Ever…read more Why is it that Ballard has the best business in Seattle? Just 6 miles from my house I'm always willing to make the 20 min drive for a great cocktail, a great meal, or in this case, great signs! With a variety of options and materials you can get a sign printed or made for your storefront, you can get large posters printed up and you can even get your car wrapped in a sign! What a fantastic and efficient way to attract people to a local business. After getting some stuff printed here I'd be hard pressed to go anywhere else. Everyone was super friendly and the job was superb. Who knew you someone could be so excited about signs?!

Printing service sucks! Tried printing one piece of paper and the guys working literally giggled…read moreat my family struggling with nobody in line 1:30pm on a Thursday lmao. They didn't even offer to help!

The staff here are super nice, helpful, and approachable! Even when I'm using the self help kiosk,…read moresomeone will check up on me to make sure everything's good. I've also used the printing services a couple of times and had no issues.

I've used Guavo in the past twice, once for a NPO that I had been directing and for my personal…read morebusiness. They were exceptional in producing great logos, enhancing existing ones, and making user friendly websites (both desktop and mobile) that increased our visitors, customers, and professional image. If you want a team that will work with you, giving you great results and advice while valuing your own direction and flavor, then definitely give them a call!

Gavin and Ian were incredibly professional, knowledgable, and helpful in our journey working…read moretogether. Gavin guided me through every phase of the design process for our logo, flyers, facebook ads, web graphic design, checklists, and pretty much every other type of graphic design work there is for a cleaning business. Ian was helpful in explaining web design recommendations in a clear and understandable manner, and providing a resourceful opinion based on what seemed to be a deep understanding of his field. Thank you for your expertise and for going above and beyond expectations! Very satisfied with the results.

Customer service is a crap shoot here. I have come in and had great service and friendly help and I…read morehave come in and been met by dull, blank stares from half dead corpses. I don't understand why people who don't like to greet customers, help them take care of business, or have even a modicum of friendliness choose customer service jobs. You're not just a cashier, you are THE point of interaction for a customer. Why do managers hire people like this. Are they that desperate for employees? If so, corporate should improve wages to attract better quality employees.

Nicky offered fantastic support for a set of posters we needed for a youth event. She was gracious…read moreand collaborative, cannot say enough good things about her customer service and professionalism. We'll be back and highly recommend!! I wish I knew this print shop was so close to home sooner.

We are having an outstanding experience working with Dwayn at All Seattle Web Design! From our very…read morefirst phone call, Dwayn has been professional, responsive, and genuinely dedicated to helping us. He consistently goes above and beyond to support us, doing everything he can to make our websites the best they can be and to help promote our businesses. If you're looking for a talented, reliable, and experienced web design team, we highly recommend All Seattle Web Design. Dwayn has exceeded our expectations in every way!

All Seattle Web Design did a fantastic job and seeing how we could improve our website and make it…read moremore user friendly and accessible to all. We are a tour company in Rwanda and needed some help post COVID to get back up and running. We think they did a great job and they we super helpful and friendly to work with. Highly recommend. Intore Expeditions & Business Tours.

Jeff does a fantastic job of researching his projects and working with his clients. He is…read moreaffordable, helpful and easy to communicate with. His design for my business is unique and perfectly tailored to my needs. Definitely looking forward to building a lasting business relationship with Flying Eye!

Flying Eye Design has done work for my company for over 5 years now, and every time it's gorgeous,…read moreon time, and on budget. Can't say enough about the quality customer service from this company! I'm constantly refining the brand of my company, and Jeff is always ready and willing to help push it in the direction I'm heading toward. If you're looking for a local Seattle graphic designer for your logo or other graphic design, give Jeff a call. You won't be disappointed!

One of the things I really appreciate about Steve at Advisions is that he has a strong value of…read morebeing the kind of person who is FAST. He aims to respond to e-mails and messages within hours or less, and when you place an order he works hard to get it printed yesterday. In a culture where people don't often put so much care into their relationships, I appreciate Steve for prioritizing integrity and communication.

Advisions created a new brand for our company and coordinated all printing and other production. A…read moregreat one-stop shop for all of my needs. Steve is great to work with and brings years of experience to his craft.