I was looking to replace my roof and gutters, and my mom recommended REI. They replaced the roof of my childhood home over 10 years ago and did phenomenal work. I hired them to replace a roof and gutters recently (April 2025) and the experience from start to finish was fantastic. The quality--both in the customer service and actual work--has always been the best of the best. Nick, the owner, was my main point of contact. He provided a clear, detailed explanation of the work with a fully itemized breakdown. He (and everyone at REI) is honest, friendly, professional, and easy to talk to--Nick and his team answered all of my questions and concerns! The roof was done in a day, the gutters in about half a day, the crew was fantastic. They were friendly, professional and kept us updated throughout the entire process. Overall, I am incredibly satisfied with REI's work and highly recommend them. I got quotes from several companies and REI offered me a fair price, a 25-year workmanship guarantee, and handled everything with care! I never felt rushed and felt comfortable throughout the process. I knew I made the right choice by hiring them. It's rare to find a company that's professional, fairly priced while delivering top-quality work in a timely manner, but REI does and they do it well. read more

REI answered the phone on the first call. Frank was very professional & went out the same day to estimate the issues with the roof. The work was completed on the next Mon& Tuesday. I couldn't be more satisfied with everything. Thanks guys. read more

REI has done two separate jobs at my house. They first did the vinyl siding and root, and then a year later we asked them to come back to do windows and doors. Throughout every step of the process Frank and John were incredibly helpful and professional, they were able to speak to what options we had available and make recommendations that were within our budget. The quality of work that was done is amazing, we get compliments all the time from friends and family and have referred people to REI since. I could not be more satisfied with REI from a business/project management AND a the quality of work. They say it's difficult to find the best of quality/price/speed but REI has managed to nail all three. read more

I got the pleasure to communicate with Nick and John. Both were very open and honest and went out of their way to help me as a widow. They were ready to do my roof as soon as possible, but because of the delays i was experiencing with the solar company they had to wait over two weeks. I finally called them on Friday and they came out Monday completed the roof with the most professional, friendly crew. From start to finish they were the best! the roof is amazing and the new gutters are fantastic! The crew did such an amazing job in cleaning up you would never have known they were at my home tearing a roof off and replacing with a new one!. Don't hesitate to contact REI Roofing, I promise you won't be disappointed at all! read more

Getting someone to come to our house for a quote is impossible. Frank initially scheduled to come on a Monday afternoon but did not put it in his calendar so he forgot. Mistakes happen and I let it go. He rescheduled to the next day 8am. He was a no call no show. If I can't rely on this company to come and give me a quote at a scheduled time, i cannot rely on their work, timeliness, or efficiency on the job. Happily taking my money elsewhere. read more

They replaced roofs on two of our multi-unit townhouse condo buildings, doing a professional job, treating everyone courteously, and cleaning up thoroughly. We would obviously use them again! read more

REI put a new roof and gutters on my 2 family home and detached garage. Every single person with whom I came into contact was wonderful and friendly. The crew who cleaned my front and back yard left it in better condition than it was prior to the job. After the job was completed, and we had a huge rainstorm, I realized that one of the downspouts would be better in a different spot. I called the office and Glenn came out the very next day to meet me and arrange for the spout to be moved. Again, nothing but wonderful interactions. Even a year later, when I had questions about my chimney, Glenn came right out and helped me figure out what was going on. He and Nick apprised the situation and guided me in the right direction to solve the problem. REI Roofing is reliable, professional and outstanding in every aspect of their work. Thank you Glenn, Nick and everyone at REI. Sincerely, Julie Foley Billings Street Quincy read more

In 2013, we noticed that some of our slate roof tiles had blown off. We called Residential Exteriors Inc. (REI) and talked with the owner, Nick, who is a great guy. We also talked with a few other roofers but Nick was the most open with us about the project so we went with REI. They did a great job for us, replacing the tiles and tightening up all our gutters. They also did a comprehensive exam of the roof and told us about some areas to watch for the future. REI bills hourly rather than charging a fixed price. This worked fine for us and they were very good about using their time efficiently. They are highly ethical and don't try to "sell" you on additional roof repairs that you don't need. We recommend them without reservation. read more

This is a top notch roofing company per my experience with them. They stripped 2 layers of shingles on my house and shed and installed certainteed architectual landmark shingles. They topped off the shed with my weathervane and cupola..These guys don't cut corners. Nick is the owner and is very professional and communicative to any questions you may have. He even gives a 20 year guarantee that his company's labor was performed properly. His estimate was a bit higher than 2 other estimates I got but I was the most comfortable in hiring him. His company has the highest rating on certainteed's website..a rating which provides you their top 50 year guarantee ... See certainteed's website for details. Hiring the right roofer is very important. You want it done right.. These guys do it it right. read more

Communication between the owner and myself was great. They installed a new roof on my house and garage as well as half a cricket. Supervisor on the job was friendly and professional. Only concern was clean up could've been a bit better. Highly recommend this company. read more

REI did a great job on our windows, siding and gutter replacement. We couldn't be any happier with the work that was done. Every step of the process was smooth, from consultation through clean up. We highly recommend REI. Thanks! read more

My mom doesn't understand much about roofing and the work that need to be done. Residential exteriors were very nice to my mom and explained everything to her. They were honest and very kind. She was very impressed by them and talked about how great they were for days. read more