Came to see the selections of bikes. The one I liked was an rei brand around $550 smackaroos. Well you get what you pay for. Membership is $20 and comes with perks like discounts of tune ups. They have everything you need for outdoors fun pricey though. I think I'm gonna wait until Black Friday ! The staff was very helpful took the time to explain stuff. The was European tourists here today who bought 2 carts full of items I kid you not read more

Good ol' REI. This location couldn't have been in a better location on our way out to Sequoia and King's Canyon. We had stopped for lunch in Dublin and, when looking for a place to stock up on a few things for camp, this REI popped up. It's the same across the board, as far as REI goes. Great customer service, great selection of brands, and all of the wonderfully expensive gear you can convince yourself you do or actually do not need. Thus, this made our trip and easy "in and out" procedure. Love REI and never have any problems. Glad to be a member. read more

HMMM...The staff has always been so incredibly knowledgeable and helpful on prior visits. But, not the grand expertise experience I wanted from the staff today. I did my research ahead of time and determined I wanted to purchase either the Thule rooftop bike rack, or the Yakima. There appeared (middle of the day during the week) to only be like two or three staff members working. I had seen the Yakima displays in the past, as well as the Thule. But, this day, there wasn't a display for the Yakima roof bike rack, only the Thule. So, I lingered around waiting for the one guy working the bike section to finish with his customer. A staff member came out from the back room and offered to help me. When I explained the specific rack I was seeking (and had seen at REI so many times before), he looked puzzled, and went over to the computer to look it up, which he found online. Sure, I have seen it online, and in the store too. I want to see it and the Thule side by side to compare before I make my decision. He shrugged his shoulders and said, "I dunno, I haven't see it here"... Then the guy I was originally waiting for chimed in. I told him exactly what I wanted, and he looked like I just spoke German to him...said he had never heard of it. Guys, I have seen this exact model for over a year on display right here, AND it's at REI online. Don't tell me you have no idea what I am talking about. . . The guy who had come out from the back room went back there to see if he could find them. . . sure enough... he comes out with one. The second guy says "OHHH, I didn't know you were talking about this one".... Get ready... What part of Yakima Forklift Rooftop Bike Rack is confusing to you??? (for those wetting your pants right now, it's probably the most standard Yakima rooftop bike rack they sell)... OK, so now can you find a second one for me? Got it.... I get to the register, and the cashier is having some difficulty with getting the register to function properly. To the point where one person put their stuff down and walked out. It just wasn't a great experience. . . and, yes, I am an REI member...so does that make me an owner who can request the staff members be trained better??? If so, then make it so.... read more

This is my favorite REI store. The customer service has been exceptional and the staff members knowledgeable of their products. Other REI stores that I've been to have an elitist sort of vibe - this one doesn't. Within less than 2 minutes of walking in to the store, I am met with a question of whether they can assist me in some fashion, so I'm not left wandering buying stuff I don't need. read more

This is a really nice and clean one-story REI that is well laid out and well lit. I say that because I'm used to the Concord REI, which is a two-story, cramped, and not-as-well lit store front. As an added bonus, the customer service at the Pleasanton location is better as well. I remember that it used to be that good in Concord, but that hasn't been my experience recently. The guy at the register greeted me in a friendly and enthusiastic manner. I proceeded to the shoe department in the back of the store where a friendly and knowledgable woman named Susan helped me. Man, no comparison to the shoe department in the Concord and Berkeley stores where the guys and gals were standing around chatting! It seems like this location has a lot more inventory and styles of items than my local REI, so I may make the drive if I'll be heading in that direction anyway. read more

All the best products you could imagine for outdoors. The best clothes. The best shoes and boots. The best equipment. The service is great. The app is awesome. Returns are easy. read more

Brian saved the day for me when he helped me get a Mother's Day gift for my wife. He worked hard to get me the right shirt for my wife and I appreciated the service. Several other helpers offered help while Brian was in the back looking for my shirt. Clothes are expensive here but you get what you pay for as these clothes seem to be clothes we will want to wear. We only come here for clothes to wear to buffets and not for all that fancy gear for risk taking sports. read more

I only buy stuff from this place when I find something on sale or on clearance. It's a fun place to shop. Customer service has always been outstanding. Occasionally there is a greeter at the front entrance. A lot of employees asking you if you need help with anything once you are inside the store. Great place to do business! read more

we bought a very expensive Thule bike hitch from here. we figured it was better to buy from REI than getting it cheaper elsewhere since they are known for taking care of customers if there are issues. Turns out we were wrong! The thule bike hitch had a faulty lock mechanism so I decided to take it back and exchange it for another one. REI Dublin gave me a hard time with the return , had me talk to multiple managers and wasted my time and in the end did not do the return cause it had been more than a year since i bought it (February 2020). I guess they didn't realize that the covid pandemic hit and not everyone was using the equipment they purchased and were not visiting their stores. In the future, I will think twice about buying from REI. their customer service is not worth the high prices. read more

REI...you devil. When REI announced it's end of the year sale, my wallet imploded. How convenient...the sale started the day after I booked my flight to Iceland. I've been a member of the REI co-op for a bit, and I've always been pleased with their service. I recently had the choice of going to the Concord location or the Dublin location on Saturday 1/4/14. I chose Dublin. I went to search for a PFD for kayaking. Because it's off-season, the PFDs were all stored way up high in some sort of cabinet thing that requires a ladder and patience. I was in shock that within 2 minutes of being in the paddling section, a nice young guy came over and asked me if I needed assistance, proceeded to grab a ladder, and sorted through EVERY SINGLE PFD to help me find my size. Bravo, REI. You hired a winner. But wait...it's not over. Then, I proceeded to the trinket section to find some European adapters. I ended up leaving with about 10 different things from the trinket section I didn't even think of. "Going to Iceland?" "Yeah, Iceland. It's totally random. I have no idea what I'm doing." "I've been there. Are you going to go whale watching? Iceland is great for that. You might want a motion sickness bracelet, though. Small first aid kit because chances are you'll be in the middle of nowhere. Sports jelly beans for hikes. Long-lasting protein bars, because you don't want to pay for every meal that's just silly. Save the money for a trip to the Blue Lagoon. Hand warmers...it is Iceland, after all. European adapter? Got it. This one's the best deal. The other one is three bucks cheaper for no apparent reason." Snaps for you, REI. read more

I was looking for a new outdoor jacket to replace my "Golden Boy," a lightweight insulated running jacket I purchased at J. Crew 13 years ago. I previously purchased a pair of hiking boots at REI. I was so impressed with my experience then, I decided to go back. The salesperson worked with me trying jackets on for fit and color, once I found a jacket I liked, I found out that this location did not have the jacket I wanted. The salesperson called around and found the jacket for me. I will miss my "Golden Boy," but REI helped me find my new "Golden Boy, Jr." Long may he reign. read more

I was not impressed with this REI store. I have been an REI member for over 20 years, so maybe my expectations are too high. I was hoping to get help finding a back pack that fit me correctly to travel overseas with. I waited for about an hour for some assistance but was ignored, until I was greeted kindly as I exited the building with a friendly goodbye. It was a Sunday, and there was a fair amount of customers, but it would have been nice to be acknowledged and having some hope that eventually they would assist me. I am planning on purchasing a high end Osprey backpack, but would like to spend by money at a store that could assist me in sizing. I'm not sure if they take appointments, but maybe that would be a good idea, so I know if I drive out there through ridiculous traffic, I could get assistance. read more

We know that just about everything is overpriced at REI stores, but this particular store is poorly organized to a point where it's difficult to tell just how overpriced. My S.O. tried to buy pants marked down from $60 to $40. Lady at the counter insisted this was a mistake and charged the full amount. I grabbed a sleeping pad from a shelf that clearly said $39, this was the only kind on the shelf. Find out at the counter it's $139. wow. Okay fine. Go grab the other sleeping pad that I was considering from a shelf marked $50. Made sure to verify the name of the product this time. Nope that was for the short, this one's $90 at the register and wasn't marked!! That's 3 for 3 products that were more expensive than what they appeared to be marked. I think I'll stick to other REI stores or the website which at least make it clear how overpriced their crap is. With what they charge for gear you'd think they could afford employees that'd make the shopping experience pleasant. read more

It's your typical REI, like any other REI. The staff here is very friendly (like most REIs that I've been to), and everything is organized so that things can be found easily. I really love this chain. I honestly find that most everyone I encounter at these stores are generally happy and friendly people (maybe because they tend to get outdoors regularly and drink in that sunshine). I'm never unhappy when I come to these stores! read more

If one more store employee asks me how I'm doing I am going to scream. Now I'm waiting in line for twenty minutes while the cashiers upsell. read more

Good customer service and very helpful and cheerful sales associates. They have a large selection of outdoor gear, bikes, canoes, snow spots, sleeping bags, tents etc. I came in because I need an attachment for my Gopro camera and they were fully stocked of all the accessories (unlike target and sports authority who had nothing). I asked where their Gopro items are and the sales associates dropped what she was doing (she was working with a co-worker on their new computer system) and walked me over to the area. Overall great service and lots of great products to choose from! read more

If you want good information about an outdoor product this is the place to go. The staff are very helpful and know what they are talking about. I also like the REI brand too they are usually awesome products and last a long time. Came in today to exchange a gift and the process was very smooth and easy and signed up for their membership program for myself and my family. I'll defiantly check this place out more often. The clearance racks always seem to have an awesome selection too! read more

We had to go on a 10 mile hike with 25 lbs of weight as part of Boy Scout activity, a day before , my son complained that his backpack was too small for him and we went to REI to get a new one. We talked to Jonathan at the store and he checked our old backpack and showed us how it could be extended and refit it to my son. Saved us $250 and avoided an unnecessary ( at least for now ) purchase . Jonathan sets an example of customers can be treated like family. My family and I are now a lifelong REI customer. read more

The service was awful. I patiently waited for help in the shoe dept. a sales woman final brought the shoes I asked for and then disappeared. I waited for another sales person to help but no one bothered. I ended up leaving without any shoes. This is incredibly disappointing since I'm used to excellent service at the Dublin REI read more

Used to have really good management at this store and some employees are helpful but the Bike department is a different story. They go out of their way to talk you down as if you don't know anything. Oddly refused to help me get appropriately sized. On one earlier visit they refused to let me sit on any bikes. Two years ago I sat on a bike and a guy quickly approached and stood over the front wheel and held the handlebars like I was stealing the bike or something. Now you'll find all bikes locked up and mostly out of reach, as if you will destroy the bike if you handle it. On my latest visit a latina department lead went out of her way to be difficult with me and was later teaching another employee how not to answer questions. They either don't know their subject well enough or view other store inventory work as more important than spending time with me. Strange since retail stores with this amount of staff standing there can easily give great experiences at no extra cost. Unfortunately you won't get this at REI Dublin Bikes department. One or two odd interactions, okay but three bad services and I have to tell their story here. Go to Mike's Bikes or Trek nearby to get actual customer service when shopping for bikes. Advice to REI Dublin Management- stop selling bikes as your employees don't understand how to treat bike shopping customers and will give detailed answers and let you ride multiple bikes. They lost my sale and I bought two $$$$ bikes nearby. read more

Great experience and service at REI. Spoke with Brisco regarding putting a cargo on top of my BMW X5. He spent close to an hour helping me pick the right cargo rack and helped me put it on. He provided excellent service, follow up, and was just a great person in purchasing and setting up on top of my SUV. REI is my top choice in outdoor products. read more

Bike shop at REI is a disappointment.....I always end up having my time wasted here because the staff doesn't know what they are doing. I purchased a front rack for my Navarra Rondonee that is a touring bike. I had to return it the next day because it didn't fit. The staff wasn't sure what would fit but they knew REI no longer carried racks for the touting bikes they continue to sell. I really recommend not buying a professional bike from REI. They don't carry parts for the bikes they sell and staff reported to me they are all part timers, so I shouldn't expect so much......... read more

REI makes life so much easier with sustainable practices helping the environment and each other each and every day. You guys are absolutely wonderful and keep my spirit for the outdoors going every day! Thank you for being wonderful and can't wait to continue using the best products around from your store! read more

Customer service makes all the difference. I happened to visit when they had a 75% off holiday sale at the front. I brought the item to the front and it really was marked 50% still. However because it was wrongly advertised, they honored it for me no questions asked. The store is clean and easy to find parking! read more

I Came to this REI to shop for my first backpacking trip. Ian was the best! He helped me try on so many backpacks and made the process fun. Ian deserves a bonus for his great service! read more

I'm a long time REI member! And how happy I am too that REI is in Dublin. I never lack for interesting things to browse and shop here. And the deals they make keep me and my family coming back for more. This is a good shop and a good location. Now, if they could do something about parking it would be perfect! read more

Had to come here around six because of a flat tire. My wait was long for a flat tire, my cables were adjusted without my authorization and scratches were left on my frame when returned to me. Worst $17.63 I've ever spent. read more

Great customer service. Great products. They were very accommodating in getting the shoes I wanted from out east. They came within 5 days, I was contacted immediately. About 1.5 years ago, I bought a jacket suitable for rain. It is possibly the best purchase I have ever made. I love this store! read more

New REI was there for the grand opening. Staff was very pleasant and gave out coffee and bagels. Gave out complementary water bottles and gift cards. As always love REI and now much closer to home. Will be back very soon. Hope to see you shopping. read more

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I have been shopping at REI for over 30 years and love the company. That said, the crew at the Dublin store exceeds the high standard this company sets for itself. I went for my annual stock up trip and the employees were helpful, friendly and most importantly knoweledgable. While is what I expect from REI, the Dublin crew surpasses all the other stores in the chain. Having grown up shopping at Berkeley and Concord REIs, the Dublin store is now my home store. I look forward to many more years of hiking and of shopping at REI Dublin read more

All REI's are pretty legit, and this one is no different. Very good customer service. Went in and explained why we were returning some hiking shoes (among other things) and got it taken care of, no questions asked. Definitely would be back if I'm in the area. read more

Good store with a great staff! My review is for Dorn who usually works in the bike department, but we had the pleasure of working with in the back pack department. He took his time with us and helped us find the right fit pack! He was a delight to work with and very personable and knowledgeable. When we buy our packs it will be from this store and Dorn should get all the credit! read more

4.5 STARS. I've been a long-time REI member, shopper and fan. Now before you go whining that they're too expensive, always remember this: "You get what you pay for!" Over the years, I've purchased many items for various applications - camping, cycling, skiing, vacation gear, etc. - and been very pleased with my purchases. On rare occasions, I've had problems with products purchased at REI and I can tell you REI always stands behind what they sell. Unfortunately, due to grifters like my bro-in-law's buddy (he's the guy who buys, wears out products, then returns for new), REI has had to alter their return policy. I'm still confident they will serve me well as I am not a dishonest guy returning items that I've worn out or broken due to my misuse. One minor complaint...while employees are generally very friendly, sometimes their product knowledge leaves much to be desired. With that said, I am pretty knowledgeable about products I am considering purchasing, so not a huge issue for me, but a valid complaint for sure. 4.5 STARS! read more

AJ helped my wife and I pick out a bike rack for our car. He asked us about our needs and was familiar with answers to all our questions. The store appears to be well stocked and on a Friday afternoon plenty of staff on the floor. We will be back if any sports equipment is needed again. read more

Customer service here is top-notch. We're always attended to during our shopping visits here and staff seems fairly knowledgable and willingly to help. During our last visit, we had come to take advantage of the Labor Day weekend sale and purchased the BOB jogging stroller along with accessories. In the amount of time it took us to settle our bill, a staff member had pulled a new stroller from the back, built it, AND installed the car seat adaptor for us. We were able to easily and literally stroll our way out of the store without any fuss or muss. In general, I like the selection and variety of items, and the store itself is a good size. If you shop here enough, or make a big enough purchase even, the membership is worth it! read more

Beautiful new REI store in Dublin...I'd been wanting to check this out since it's opening last month and am glad I finally got around to it. I went on a Saturday eve and it was pretty dead which I was excited about cause I can imagine it gets pretty busy in here. Overall the store was well stocked (beanies gallore, yahoo!) and had quite a selection. However, the bf was looking for some cycle pants...and his selections were basically tights or pants, and he was looking for something inbetween to no avail. Their clearance racks were lacking since some of us are on a budget. Lots of cute stuff in the store and it's very clean, making the trip enjoyable...but ultimately i walked away empty handed. Maybe there will be more clearance stuff available soon! read more

WOW. I have never been to a better customer service store. I came in just now to ask snowboard questions and also check to see if my snowboard was in top notch condition, and four of the staffers swooped in to help me and answer all my questions. They didn't mind I was taking up their desk and also technically not paying anything. They were just such nice people. And Julie, who apparently is the best there is, helped me actually screw on my bindings. I would recommend this store to anybody. I usually go to Any Mountain for selling information, but this store has me convinced. YAY for REI! read more

This Staff here was pretty helpful. I bought a membership and had a great experience about returning a pair of shoes that didn't work out for me from another store. The guy in the shoe department was extremely helpful so a big shout out to him for doing a good job. read more

Love this place. Love the products. The employees are always knowledgeable and nice. I used to go to the one in Stockton more than once a week until they left. But it is a bit pricey. That is the 4 not 5. But you get what you pay for. Overall I LOVE this place. read more

Most things are not inexpensive here. They only carry good quality gears and that's why. I like the fact they have staff available at different corners so I can find them whenever I have questions. I'd rather go to one place where I can make an informed purchase of a gear I can use for a long time rather than shopping around for the lowest priced item just to cry over poor quality later. This continues to be my go to place for outdoor gears. read more

REI - Sporting Goods Near Me - Dublin, California