Dr Hagan is absolutely the best ENT we have found! My husband was having chronic nosebleeds that…read morehad been going on for over 6 years. Dr Hagan was immediately able to diagnose and treat the issues. His office staff has always been super accommodating and we've never waited more than 5 minutes in the waiting room. I would highly recommend Dr Hagan for anyone who is having sinus issues he is brilliant!

From start to finish this experience as a patient has been exceptional. As a patient with a history…read morein sinus obstruction, I was not looking forward to undergoing a second surgery and redoing the entire process after 8 years (first sinus surgery was done with a different doctor). But Dr. Haegen and his staff made the experience absolutely wonderful. They were kind, punctual, and efficient for every appointment and follow up. Not to mention the amazing and speedy-recovery I had after surgery. I am very grateful to have been referred to see Dr. Haegen for a second opinion on surgery. I was lead to the best ENT specialist in town with great knowledge and expertise. Highly recommend seeing them for any ENT concerns and assistance.

I absolutely cannot say enough good things about Dr. Chapple and his entire staff. My daughter was…read moresuffering from chronic tonsillitis her freshman year in college and he was able to get her in for surgery right away. I would highly recommend him to anyone!!!!

At first I believed this to be a great office. They got me in same day and the doctor met with me…read morepromptly. This is when things turned out to be horrible. I came in with a severe ear infection and met with Dr. Chapel for all of 5 minutes since he took a personal call while in the room and his phone kept going off. Then he told me he would send over an oral antibiotic and a ear drop antibiotic and I should feel better in 24 hours. His words exactly. I waited 4 hours to get the meds and trying to call into their office is a complete joke, their call center is completely rude and hung up on me multiple times and refused to help transfer me to the office just so I could ask when they were going to send my medication only for me to drive back to the office to finally get an answer. This continued for 3 days! I called the next day crying in absolute pain and finally got pain meds only for them to not work at all and today calling their on call doctor at 5am and not hearing back anything until I personally had to call to speak with his MA and was in such absolute pain that they were finally going to get in contact with the doctor. At this point I was so fed up I went to the ER and was immediately treated and cared for way better than this office even attempted. Their clinic manager, Sandy doesn't give two shits either and was almost blaming me for why my pain was so bad and making it out to be that I didn't follow my medications as directed. Absolutely ridiculous!!!! All I wanted was help and to get the adequate care I deserved and this place was a nightmare! Avoid it at all costs!!!!!!

I had septoplasty and turbinate reduction in May, 2024 with Dr Rehl and I ended up with empty nose…read moresyndrome and severe damage to the trigeminal nerve. Once he and his receptionist knew I was consulting with another ENT doc, he dropped my case and asked me to go elsewhere. I begged him. He literally told me I will not be able to sue him because of the fine prints in the agreement and I can only go to arbitrage, which he's not afraid of. His receptionist said Dr Rehl hates second opinion from other docs.

My husband went to Dr. Haegen as a referral after our dentist saw what might be a pocket of…read moreinfection in the sinus from an old root canal. We were hopeful that we might gain insight into a few recent health issues, so we were grateful for the referral. Dr. Haegen's office got approval for the CT scan through our insurance and we felt like we had all the info we needed. Dr. Haegen performed the CT scan and a nasal endoscopy during the visit. The information we received at the end of the visit was that my husband had a slightly deviated septum and a nasal polyp, neither of which was causing him any problems. Dr. Haegan said that doing repairs to either could cause more damage than surgery would probably fix. Two weeks later, we got a bill for almost $500!!! My husband initially called and spoke with someone who went over everything and apologized that the office hadn't communicated what the copays were. She said the way the office gets around this is by having people sign a blanket form accepting financial responsibility when they come in. When I called to ask additional questions, I was told that the form my husband signed in the waiting room "clearly explained" that there were procedures that might not be fully covered by insurance for which he would be responsible, and if he didn't want the nasal endoscopy or CT scan, he should have said no. All of this was said with a lot of attitude and no desire to help in any way...other than the doctor and the office. If you choose to go to this office, I would ask A LOT of questions about the exact costs, if there are any procedures they can skip, and I wouldn't count on them looking out for your best interests in any way. They won't.

I chose Biltmore Ear Nose and Throat to check my hearing and perhaps get hearing aids…read more Getting an appointment was simple but I was amazed how efficient and courteous BENT was concerning my hearing loss. Each of the staff introduced themselves and took an interest in my wellbeing. It was impressive. I did need a hearing aid in one ear and my doctor said we would hold off the other one to see if I liked the first one, while saving money. They offered good/better/best and I opted for 'best'. That said, I was preparing to spend about $2500 for the best but it came in at $1700, which was great. If or when I need my second hearing aid, I will absolutely be going to BENT.

I would not recommend Biltmore ENT on 32nd Street…read more We drove an hour for my child's scheduled audiology appointment, only to find out they did not even have an audiology provider in the clinic that day. Instead of calling us ahead of time to cancel, they waited until we arrived and tried to blame the cancellation on us being nine minutes late. I had already sent two portal messages saying we were on our way. The receptionist, Kenya, was rude and unprofessional, and kept shifting blame instead of taking responsibility for the office not having the provider in that we were scheduled to see. This was after they also failed to send in my child's prescription on time, even though the medication was supposed to be taken for 2 weeks before the appointment. Completely disorganized and disrespectful. We have been patients for 4 years, but after today disaster, we will NOT be going back.

Dr Donald Headley ENT is the best of the best. I am an oral cancer survivor (only10% chance of…read moresurvival, base of tongue) and was fortunate to have Dr. Headley as my ENT. I was diagnosed 11/15/99 and can honestly say Dr. Headley has "Made my day", more times than I can count. He is always with a big smile and sees the cup half full. He answers and explains any questions or fears you may have. Never any double talk, a real straight shooter. His assistant Sandra is also an ace. I strongly recommend him. I'd give him a 10* rating. He practices at St Joseph's.

they were the best! The woman showing me to my room was a sweetheart and the pa-c who was attending…read moreto me (alice) was a very nice lady

Dr. Pearlstien was warm and respectful, unlike the staff who were cold and disrespectful. Worst…read morestaff I have encountered. I brought my 92 year old mother and got there before the appointment time that had been texted and emailed to me for 2:30 pm. I was told at reception that my mother's appointment may have to be canceled or rescheduled because we were to be there at 2:00 to fill out tablet registration. Receptionist checked with staff and was told that if it was filled out within 20 minutes the doctor would see my mother. The tablet was returned by 2:40. There were no patients called to the back from the time we arrived until the tablet was turned in. My mother did not get called back until 3:00. We felt like our time had no value. Even if we had gotten there at 2 PM, we would have been there for 1 hour. It already took around 2 months to get an appointment in the first place.

This Dr was great, I felt in good hands.. I'm still recouping but so far so good! I'm grateful to…read morehave had my procedure by him :)

Great Care Professional Staff and Provider…read moreI refer all of my colleagues and patients to their practice

Best ear doctor on the planet! Do not go anywhere else. He took a tumor out of my ear! Complete…read moresuccess

Dr. Macias is an excellent physician, and has vast experience. It was a privilege to work emergency…read morecases with him at Banner University Medical Center and I was delighted he was accepting new patients when I needed him. Can not recommend his skill highly enough. Anita P.

I love Dr Linda Austin. I feel like I matter to her. She carefully listens to what I have to say…read moreand I never feel rushed.

I love Dr. Austin, ive been seening her for almost 30 yrs. Shes been a amazing Dr. and a great…read morefriend. So sadly i just learned shes retiring in November broke my heart. Will miss her and Flora.