I wish I could recommend this business but my experience with Ezequiel was unpleasant. On a professional level, he did not meet my expectations. His work style is sloppy, careless, and disorganized.
To start, it's important to get the client's information correct on proposals prior to sending it out. This should've been my first sign this would be a messy and difficult experience. First, he sent it to the wrong email address so I never got it. There was some back and forth on Yelp,
me: are you sure you sent it to xyz??
him: Yes.
I gave him an alternate email address and he forwarded me his other emails he sent. Come to realize he had made a typo all along, yet had insisted he had it right and there's no way he could be wrong.
He couldn't take an extra 30 seconds to confirm they matched the first time, and as a result, 4-5 days passed before I was able to see the actual proposal.
On it, my name was wrong, it had someone else's phone number on it, and my property address was incorrect. I asked actually 2-3 times to please update it with the proper info and even redlined the proposal with the corrections to make it easier for him. Even now, it's not 100% accurate so he doesn't care about details like this, just getting his money the important part.
Prior to starting the work, I spoke with him and asked for photos to be taken during, and after the work was completed. I explained to him that it's not my primary residence and that's why I was adamant on photos. He assured me that I didn't need to be present during the work and that he takes photos all the time and so I trusted that.
To my surprise, I received an invoice via email, so that was his way of telling me the job was done. I thought there was still a week left because the work dates weren't clear to me even after I asked.
I feel that it is unreasonable to ask a client to pay without sending a single photo, like he agreed. Remember, that's not my primary residence so I'm not there often.
When I emailed him back to ask where are the photos? Apparently that was outside of his scope of work bc it took him a few days to send me just 4 photos of the same thing in different views. But there was much more work that had been done. His proposal had 2 options, one to fix the main issue of the leak and the other option was additional work that was not urgent but would need to be done eventually. I figured I would have both done.
He emailed me back saying, I'm not sure what you're trying to see.
WOW. I reminded him of our conversation we had. He begrudgingly sent a few more, but still not capturing the full work that was performed and quite honestly, I couldn't tell if that was old, new or fixed in the pics.
He said he'd send his foreman out there to take some for me. But if it was done properly the first time, then he shouldn't have needed to go out there.
The foreman called me when he arrived at the property. He was a nice guy and reasonable. He said to me, I will take a picture of everything that was done and will send the photos to Ezequiel.
In my mind I immediately thought, great, given his prior history, it will be days until I see something.
Sure enough, some days passed and I received a few more. At this point I was frustrated because I was pulling teeth with him. I can't with people who do half done work like this and are satisfied with providing bits and pieces.
I called him to find out what was going on and he seemed offended that I even asked. He began to argue with me on the phone and had the gall to say that I have trust issues when he told me at the beginning that he always take photos, and was now acting surprised like my request was brand new.
He continued to argue with me and said he had already been out to the property 3-4 times. He said his foreman had already gone out there and was like, "you want a picture of every little thing that was done". I said actually, "I spoke with your foreman and that's exactly what he said he'd do.
I expected a photo of say, the damaged gutter and this is the new one that was put in. These are the areas w/the broken tiles on the roof, here's that same area with the new tiles. Here's the downspouts that were put in.
It's not rocket science and shouldn't be difficult to do. It should only take a few minutes but apparently he's too good for that and it's beneath his paygrade.
Additionally, I still don't know what my damaged gutters looked like because he never sent me a photo but apparently they were broken. Same w/my downspouts, apparently those needed replacement too.
I got tired of pulling teeth with this man and do not recommend them. read more