November 4, 2021
FIRST IMPRESSIONS...
DONT SEE Liam
It's been years since I've been here. I like to support local businesses so, I share the love and return; today that was a mistake.
Appt at 1pm w/Mr Liam for full set and pedicure. Note: when I made appointment I said what I wanted then.
I walked in at 1 and every tech had a customer...NO ONE acknowledged me; I just stood there.
After a few minutes, I spoke to the only gentleman I saw working and asked if he was Liam? He smiled and said nothing.
I stood there longer and since no one directed me to a chair, I went and used Walmart's RR.
Came back...STILL NO acknowledgment or direction. Literally, not one staff member said anything to me, so I went to pick color for toes.
I was kinda wondering what was wrong; I didn't look my best so did they think I was a bum or something?!!
Anyways, I looked at the one area where the color was (not a big selection) and several of the bottle caps had caked on paint and couldn't be opened to test.
After I found a toe color, I stood there again and STILL no one assisted or spoke to me.
So, I asked the techs, where did they want me? (pedi chairs had no cup holders and the arms were dirty)
A few minutes later, a young guy came out from the back area to do my pedicure. I relaxed but, I was just NOT feeling the love or appreciation as a (new) customer. I felt discriminated against, for lack of a better word.
Before pedicure was done, Liam came over, smiled and started removing my old set.
Told him I wanted acrylic color powder and a new set. He smiled. Pedicure guy told him what I said (I think??)
When I got to Liam's station, I asked if he had a darker nail color from the one I had picked (mind you, I only had 1 pallet to choose from) I wanted a color to match my feet? He looked at feet and brought me 1 another polish that was basically the same color as I had. Soo, no color match for me today.
(first time in 25 years that has happened)
after Liam was filing, I noticed he wasn't putting a new set on, so, I asked if he was going to? He spoke to a tech and she said, you want overlay? I said, no mam I told him new set "color" acrylic powder.
2 very nice nail tech ladies had to translate more to him and it was all very awkward and uncomfortable. One of the ladies said, "you had gel before and that's what he do for you."
So, now, it's too late to do "acrylic powder" so, I'm stuck with a gel color that doesn't match my toes.
I was like, now, I'm just fed up but I keep my emotions in check and say, I'm sorry, no mam...I never once said, gel or overlay.
Immediately after. , Liam got more aggressive with my hands. Still never speaking to me directly so, I stayed quiet until the next step was needed and then I had the ladies translate the shape I wanted AND to clean the paint off the sides when he was done.
Well, because he seems to be in his feelings...instead of using the paint remover and brush to get paint off cuticles, he got the large emory board and filed the paint off the sides...which CUT a few cuticles and hurt.
I'm just about to cry because...I want to leave. But, before he finished I told him, thank you. I don't know why I did that, I was just soo embarrassed to be there.
When he was done w/me he abruptly got up and walked away.
I went to counter to pay...every tech had a customer, so, he had to come back to check me out.
He got the calculator and showed me $73; I said I think it's $68?
(new set $40 and basic pedicure $28)
See photo
He said nothing. The lady heard and confirmed $68. I tipped $10
Other notable negatives:
1) the staff doesn't clean/wipe "nail" tables off after each customer.
2) pedicure chairs don't have drink holders and are not wiped down after each customer.
Non communication. Cuticle cuts. Paint left on fingers. Tried to over charge.
HORRIBLE EXPERIENCE read more