I wanted to revise my old negative review from a few years ago, but I can't figure out how to do…read moreit! I'm not sure when Twin City changed, but they no longer have the policy that forced people to buy a minimum 40 minutes worth of dryer time. This was my previous concern, but it is no longer an issue. Yay!

I'm really disappointed because my first experience here was excellent. The employee who helped me…read morewas incredibly kind, patient, and helpful, and the laundromat is clean enough that I was willing to overlook the unusually late 7 a.m. opening time. Today was the complete opposite. There are signs asking customers not to abuse cash back because the business incurs debit card fees--essentially asking customers to be considerate of the business's costs. Yet when I asked for one small plastic bag like the ones used for wash-and-fold, I was rudely told I would need to purchase a full-size laundry bag instead. I understand that a business is under no obligation to give me a bag. That isn't really the point. This laundromat's wash-and-fold operation also regularly occupies a significant portion of the folding area, and customers share that space and work around it. I don't mind doing that. But if a business is going to explicitly ask its customers for consideration, I think it's reasonable to expect a little consideration in return. It wasn't the bag that bothered me. It was the dismissive attitude and the inconsistency between asking customers for consideration while showing very little in return.

$2.00 per wash load and $0.25 per 5 minutes dry. All the machines are coin operated but there are…read morecash exchange machines. Great place to do laundry. Charming location in a quiet neighborhood. Clean. Busy, but not overwhelmed. This is a place where everyone can feel welcome. There's a convenience grocery next door.

I have come here every six months for the past three years. What a shock. They say it was sold to…read moresomeone new. Half of the washers not in service. 1/4 of the dryers. Shame. It was a great neighborhood laundromat. Close it down.

Service was fast and excellent. The people are very nice and easy to talk to and understand. Prices…read moreare very reasonable. They dry cleaned and pressed my husband's suit and 4 dress shirts in 1 day and they look wonderful. Definitely coming back here.

We ordered a prom dress to fit and it came very wrinkled. We took it to Downtown Cleaners in…read moreperfect condition. We looked over the dress very good before we took it in. Our only mistake was to not look over every inch before we left. We got the dress to the office and saw right in front on the bottom were two dirt marks and what looks like small holes and puckers where it was melted or burnt. We tried to call but they were rude so we took the dress over there. They were ever ruder when we got there saying we did the damage after we left the store maybe shutting it in the door. If that were the case the plastic bag would have holes too and it's in perfect condition plus we KNOW it wasn't shut in the door, we were VERY careful with the dress. They ruined this dress and won't face up to it! Instead they were rude, yelled at us, told us to never come back (no problems there!!!!) and after much arguing gave us the money back we paid for the cleaning but that doesn't change the fact that now in two days we either have to find another dress or she has to wear one with holes in it. We are sure they knew about it. We were quoted $35 but for some reason only charged us $23?? Hmmm makes you wonder.

I had them alter a bridesmaid dress for me & they did it within a week, super fast! I think I paid…read moreabout $35, before tip. They were very friendly and professional. Will visit again!

I was about to head out of town on a business trip and I needed three shirts, laundered, pressed…read moreand folded, and a suit pressed. Long gone are the days where I had a regular cleaner because I did this all the time... I reached out to Blue Star because of recommendation. Very glad I did! Everything was done in a timely manner and to the highest standard. Services were exactly what I ask for - most people don't fold shirts preferring them on hangers, but for me, that's what I needed and I was very happy that they complied. I don't have a benchmark for how expensive dry cleaning is these days, but it seemed like a pretty decent value. I'll be back!

My 5 * review comes from almost 20 years of service from Mrs & Mr Lee. Not once have I been…read moredisappointed! I bring in a mountain of laundry 3-4 times yearly! In a week everything is ready for pickup! From the minute you get greeted at the desk you can tell the owners are clean cut, efficient and trustworthy! Highly recommended !

It pains me to write this review as I have been a customer for over 15 years. The business has sold…read moreand the new ownership is not good. The place is a disorganized mess...my order is never ready and bagged even days after the promised date...and when they say repairs to things have been completed, they have not been. Just today the business is closed for "a medical emergency." Sorry to say the new ownership has lost my business and I will be going elsewhere from this point forward.

I am brand new to Kalama. Went in with my mom and sister to get lunch. We got a Ruben, pesto…read moresandwich and a tuna all with pasta salad and chips. We watched the sandwiches be made it was sickening to watch them press on the sandwiches and foods with their bare hands. Everything looked like it came premade from a store. The Reuben was toasted too much it hurt my mouth. Nothing had good flavor at all. Pasta salad tasted store bought and was nothing special. And all of our chips were expired. For almost 80$ including tip this was SO not worth it. I will never ever be back and neither will my family.

Good array of coin washers and dryers. Change machine and soap vending machine. Very friendly and…read morehelpful staff who will explain how to best use the machines. Comfortable chairs, books and newspapers in the waiting area. They serve coffee and soup and sandwiches. Free wifi. Note: yelp has wrong address. 550 n 1st st. Kalama, WA 98625

Went here without hesitation after a recommendation from my mother in law. She spoke of the…read moreincredible job they did on a few dresses she needed for my sister in law's wedding this past summer. I had a pretty big job that needed to be done. We just moved and needed our entire pottery barn sectional's slip cover deep cleaned. They did a phenomenal job and tackled this large project with ease. Their customer service was outstanding and the girl at the front desk was very welcoming. I highly recommend them for all your cleaner needs and will be going back to them in the near future.

Reasonable prices, excellent work, and courteous service. I've read other reviews saying the…read moreproprietors are rude. In 6 years of going here intermittently (I live a long way away), the owner and his daughter have always been courteous, kind, and helpful. They've removed challenging stains, done beautiful press work on formal gowns and ceremonial robes, and always apply the heaviest starch that the color of dress shirt permits (my husband's preference). It so disappoints me that people give negative reviews because they don't want to wear masks. I very much appreciate Orchid's diligence in keeping the space safe for everyone, and open to provide services (they could easily close if staff fell ill). Definitely the best in Longview/Kelso!

I bought a used alpaca sweater that needed to be altered in the hip area. I called and asked if…read morethey could help me. I was told to come in with the sweater so they could look at it. She told me to put it on, she pinned it where it needed to be taken in. She told me her price, I paid it and she told me to come back in a week. When I arrived, she remembered who I was. I asked if I could try it on in front of her and she said yes. It fits perfectly now! I'm very happy!

I live about an hour away from the nearest tailor/alterations service and found Mary online. She…read morehelped make my wedding dress fit perfectly, and added a beautiful bustle! Pricing was fair for the work done, and she had it ready in about three weeks. Very happy with the service and will return for future alterations!