We built a custom shower and need a very specific size door (oversized). I called every glass company I could find on the island to get quotes and see what was possible. I worked with Sophia at reflections glass company, and out of all the contact people for all the glass company's that I called, she was by far the most responsive. She was able to provide me with a list of options for every detail like hardware, etc, and schematics of what the finish product would look like. Because it was a unique size glass shower door, it was a special order from the mainland but Sophia was very upfront on what type of lead time to expect and I felt like they actually over delivered on it. The day of the install we were a bit nervous because of all the construction we had been having and we have a baby in the house, but the install team was so professional, nice and did incredible work. Everything was incredibly clean, and they finished the install way faster than I could have ever expected. I was also impressed with how easy it was to schedule with Sophia, I don't know how many crews they have but she seemed to be able to really help work around our availability for when we wanted the install. We've dealt with countless trades throughout our renovation and I can honestly say dealing with Sophia and the whole team at reflections glass company was hands down the smoothest. If we ever do anything glass related I will 100% use them again. On top of the incredible craftsmanship, attention to detail and customer service, they were also the most affordable out of all the other companies. I honestly feel like they were underpricing themselves for the level of service ans the quality of the product that they provided. I come from a family of design/builders, and everyone that saw the finished product has been impressed. Thank you guys again for all your help and the amazing work. read more

Reflections Glass Company - Glass & Mirrors Near Me - Waipahu, Hawaii

Being in the building industry I deal with lots of contractors. Reflections Glass is great. I've dealt with them many times, and have personally used them on my own house. Custom glass is going to cost money here in Hawaii. There's no local fabricator so companies like Reflections, will take measurements, then it will get made on the mainland, and they will install it. Process typically takes about 4-6 weeks from your initial inquiry to install. Sophia at Reflections is personable, has good communication skills, and is reliable. They will provide a detailed rendering for you to approve. The main option they will give you on the glass itself is a low-iron glass that doesn't have that greenish look most glass has. It was about $350 extra and I went with it. If you're going to install something as nice as 3/8 frameless glass you might as well go all the way. You will be in good hands if you choose Reflections. read more

We got multiple quotes for a shower glass installation, reflections was competitive. What made us choose them was their professionalism and quick turn responses with emails and they gladly came out to Waianae/ makaha (lots of other companies make it seem burdensome to come out this way). The measuring and installation went very smoothly, I would work with them again! read more

Reflections Glass Company - Shower no glass - Glass & Mirrors Near Me - Waipahu, Hawaii

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Excellent customer service!! Sophia helped us via email and also helped us one on one showing us their display options. She was very knowledgeable and nice. She helped us with our questions and was not pushy at all. I went to other venues but her professionalism and helpfulness far exceeded the others we looked into that I would definitely come back here when we are ready to make our purchase. read more

Buyer beware! The project manager/estimator has ho clue of what she's doing. We had ordered glass enclosures for our showers, there were no communications of exactly what we wanted, only to find out when it was completed. The sliding glass door slid on the outside of the stationary glass, which water poured out onto the threshold. Twenty emails later, the PM still tried to confuse me to give in, to leave it. Their workmanship is very questionable, for such a small job for them to do. 2 months of waiting to hear back from their operations manager, we finally gave up. We will file a complaint with the DCCA. read more

Excellent customer service from the beginning to the end of the project. Sophia is amazing! We recently renovated our bathroom and needed a shower glass enclosure for the new walk in shower. I requested a quote, answered the questions, provided pictures and approximate measurements. The same day I received a detailed and efficient response from Sophia. She was able to provide a quote as well as any concerns she noticed on the pictures. Sophia proceeded to assist with the Tech measurements, the choices of hardware, the installations, the payments, and anything else I needed all via emails and telephone. Amazing!! Thank you Sophia, Tech measuring team, and Tech installation team for your outstanding service. You ALL have made this a painless process and made my life easier during this Covid time. Highly recommend this company. Mahalo and Aloha read more

Reflections Glass Company - Frameless glass shower enclosure by Reflections Glass Company - Glass & Mirrors Near Me - Waipahu, Hawaii

Reflections Glass did a phenomenal job with my small bathroom project. I was having problems with my shower leaking between the glass and the tile. They were very responsive during the pre-project phase and figuring out how best to solve my issues. I had multiple options to choose from and I felt like they were very flexible to find the most cost effective solution. My shower isn't leaking any more and the new seal they put on my glass and tile looks great. Definitely will be reaching out to reflections glass for future projects. read more

Service and response were great. Mirror was fabricated as requested and on time. People were very responsive and loved their jobs. Pricing was reasonable for the work requested. read more

They replaced glass in my lanai door. The glass has spidering areas within a couple of days of their completing the replacement. They provide no warranty at all. Would not use this company. read more

Use this company for years but the service has gone down hill for the past years. a week wasted trying to schedule a job for me it's time wasted. Now need to find a other glass shop that can service me after 30 years of using them. read more

We had excellent customer services Sophia was very professional and nice. Excellent company I will refer everyone to go there to repair or install you glass windows!! Happy customer Roxane B read more

The Reflections Glass team is a dream team! From my first contact with project manager Sophia to the final installation of our mirror wall, every detail of our project was handled with the ultimate expertise. Our newly purchased condo had an existing partial mirror wall that was deteriorated and bordered with cracking bamboo. We reached out to several companies for estimates on replacing it with a full mirror wall. Some companies never bothered to respond. One company set up a site visit but never showed up. Some companies responded initially but never followed through. From my first call with Sophia I knew I had found our team. After I provided photos and rough measurements, Sophia got back to me within hours with a quote and a schedule for measurement and installation. Then unexpectedly they were able to move the schedule up by a week! The team that did the measurements and installation were friendly and professional. We are very pleased with the outcome. Thanks to all at Reflections Glass and to Sophia for her excellent project leadership! read more

Reflections Glass Company - Previous mirror. - Glass & Mirrors Near Me - Waipahu, Hawaii

First of all, Sophia was awesome! Called after hours. She called back first thing in the morning. Said no problem, bring your broken window in. Be there before 12:00. Brought it in at 11:30. It was finished by 2:30. The work was completed early, for the price quoted, and the workmanship was excellent. Sophia has a helpful can do attitude!! Total follow thru. Sure happy to have found reflections! Also the young guy in the warehouse helped load it into my truck. Everyone seems so nice. A real breath of fresh air. Much aloha read more

First of all, I just want to rave about how awesome, professional, and thorough the installers were. They did such an amazing job, we are so grateful and we'll definitely be using these guys again as well as recommending them to everyone we know. Amazing customer service, too. We have a newborn and a freak accident with a lawn mower shooting a small rock into our window had shattered the window next to our front door, so we were vulnerable to a break in with a new baby and unable to leave the house. It was very scary. We literally called every glass place on the island, and we were getting crazy lead times of months out, and sometimes no responses at all. Luckily, someone referred us to Reflections, and we are extremely grateful they did! They squeezed us in with a really quick turnaround time within the week, and it was so reasonably priced. They removed the broken glass safely, carefuly cleaned everything up so there was no trace of broken glass anywhere. Installed it so well it didn't even look like there was glass there. The best looking window I'd ever seen. We opted for laminated glass as an extra safety measure. Then they even replaced our french window design after throughly cleaning all the pieces. They went above and beyond for us. We will never use another glass and window place. My elderly mother just got a golf ball through her kitchen window (perks of living on a golf course) and Reflections is ofcourse the first place we called and they are working their magic again. Thank you to Sophia for being so helpful, kind, and amazing. Best customer service we've ever experienced. I highly recommend this company! Don't even bother with the others. read more

I was disappointed with Reflections this time. They've helped me before to replace a glass coffee table top and this time they charged me through the roof for the SAME size glass And they took for ever to get it done not only that after the 5th week of waiting I had to call and ask what the status of my order and the girl who answered had no idea of my order and said she'll look into it and NEVER called me back so a week later I called again and then lady said "oh yes we have your glass ready" I said well when was someone going to call me? She had nothing to say but "when will you be picking it up?" No sorry it took long or sorry for the mix up nothing I think there move to Waipahu and their huge building made them desperate to charge giant prices to make up for cost of their new facility. NEVER going back again!!! read more

All I have to say is this place is AWESOME! While I don't leave many reviews, I do so whenever I feel as though a company has gone over and beyond! Sophia was such a pleasure to work with and their service was quick! I placed a custom cut order and it was ready WITHIN THE HOUR! I highly recommend using Reflections! read more

Reflections Glass Company - undefined - Glass & Mirrors Near Me - Waipahu, Hawaii

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5 's isn't enough...! Absolutely amazing service. Start to finish, honest and fast. We started out wanting to replace the whole master bath doors, but when the tech's arrived, they came to the conclusion that it was not needed and a simple service of the hinges would suffice. Most companies would jump at the opportunity to charge thousands for work not even needed... I can't thank Reflections and the team enough for being a truly honest and customer oriented company. Sophia is AMAZING! She was so patient and explained all the details to make us feel at ease. The guys, Vance and Jerome, where awesome abs I can't say enough about these guys. They are knowledgeable, efficient, professional, courteous and problem solvers! What more could you ask for in a professional service company! Thank you Reflections! read more

Buyer beware! Their designer didn't know what the hell she was doing. Showed us on a drawing what it would look like, they installed the shower glass surround, totally not what we wanted. They tried to rectify it and told us we needed to take care of the tiles that we drilled. Now we're stuck with something we don't like. read more

If I could leave 10 stars I would!!! First off the customer service is AMAZING!!! Sophia was very informative and helpful. I have spoken with several different companies who've all gave me the run around or tried to charge me a ridiculous amount. Sophia asked me to send her pictures of my window and I received a quote instantly. The prices are beyond reasonable, customer service is amazing, and they were able to squeeze me in the next day. I highly recommend this company! read more

Outstanding customer service and installation. I called them and Sophia was awesome. I wanted to replace my old mirrored closet doors. Exceptional service both on the phone and via email. I received both pictures and quotes. I scheduled my appointment and the installers arrived on time. They were great. I love my new doors! Highly recommend Reflections Glass. Awesome experience and products. Thank you! read more

Horrible Horrible Horrible service. I had to find a piece of glass to replace the one in my dining room so these guys were the first I called. Lady that answered the phone was really nice. I told her what I needed and she said she needed to talk to a salesperson. 2 minutes later she comes back on the phone and says that the salesperson was in a meeting and will call me back in 10 - 15 minutes. NO Problem, I can wait. Good thing I didn't. They finally decided to call me back about 27 hours later and wanting me to return their call. Yeah Okay. They can wait 27 hour also. It seems if you're not a Fortune 500 then this company couldn't be bothered so if you're looking to replace something make sure you don't call this company. read more

What a great company and hidden gem in Waipahu! I called them Wednesday afternoon inquiring about a custom piece of glass for a new nightstand. Spoke with Sophia who was super helpful and friendly. She quickly quoted a price and I was able to pay over the phone. Next day the glass was ready and it was a perfect fit. I'm my opinion this kind of customer service is a dying art in America. The company is easy to find and very nice inside. I will default to reflection glass for all my needs. Can't say enough about the service read more

They repaired two of my single pane windows. Dropped them off in the morning and ready that afternoon. Excellent customer service from Sophia. read more

Verrrrry HAPPY with Reflections. Everyone there from the receptionist, staff, project manager was soooo friendly and helpful. Everywhere i called told me either they could repair my window or it would take 3 to six weeks. Reflections did it in a few hours!!!! So yes, i highly recommend them. read more

If you need friendly, reliable, well performed glass replacement these are your guys. They helped us the same day we called, priced reasonably and did a phenomenal job. We are delighted read more

Very happy customer from the very beginning things went smoothly promptly and professionally! With Sofia drawing up the contract then to Jamie and Gabe coming to measure and then a couple weeks later because it was special order... Coming back to install. Our dream bathroom is done and it looks fabulous.. Will not hesitate to refer Reflections glass.. Very happy customer! read more

Horrible communication. Seems like the owner cares about making his pocket bigger. He talks a very high game but he doesn't deliver. Any mistakes made you will be paying for. Wish we would have looked around more before doing business with this company. read more

Thank you Relfelctions. They repaired a broken Sliding door panel for me in no time even though they don't specialize in repairs. Great service. Thank you! read more

They always do a great job and finish on time. Sorry Chuck that you had a bad experience:) I have another big job coming up and I hope they are able to save us money again. read more

My experience was very good with reflections glass. I called reflections, they told me someone would call me back and they did within 10min. Not only that but Gabriela followed up with me when I didn't email her my photos that I told her I would. She was very responsive. My job was not a hard job but it did require some coaching for me to understand my options. Gabriela took care of this assured me it would be done right and always followed up with me. The installers were very polite and worked very fast. They arrived on time and checked in with me to let me know that they would be leaving to cut the glass at their shop and would return in one hour. Very professional. Overall very good experience. read more

They are very friendly with great customer service. They were very helpful to get my glass that they didn't have. Try not to break a shelf not cheap lol read more

I love this company! You want it done right the first time. Call Reflections. Everyone is always concerned about money first, I'm right there, I will tell you they were honest and fair and because of that I respect them. Ask for Sophia, what a blessing to work with, she was knowledgeable and friendly but most of all patient. A special shout out to the crew that provided excellent service and took special care of my property as if it were their own. To Sophia, Jerome Tony Leo Jamie and buddy thank you for the positive experience!!! I'm only sorry that I wish I could write more about how my stressful day turned out to be such a easy one because of your crew. Thank you!!! read more

Reflections is the most professional quality act in town. Delivery on time great installation. If there ever was an issue they come back and make it right. I used them for a frameless shower in my home. Shelving for my store and mirrors and glass at our warehouse. No complaints. Not the cheapest, the glass is ordered from the mainland for all the glass companies anyway because no one tempers glass here on the island. Recommend them 100%! read more

I really recommend this place. Their quote came way under the other stores. I ordered two glass tops for a big dining room table and a desk. When it was delivered there was the little chip on the edge and the edges were not as round as I expected. Gabby send men again to fix the problem and I'm happy with it. Great service!!! read more

Fast, friendly service. Beautiful showroom. Great experience!

Sophia and the Reflections team are tremendous professionals with great customer service. I broke a window with no means to cover it against the elements. Competitors quotes ranged from 1-2 weeks to 8-10 weeks if I brought the frame in. Reflections told me 2 days. Sophia and the team turned it around in 3 hours for me since my house was exposed to the elements. Nice to see a company who works large projects take care of individuals as well!!! read more