1. Refiners Fence

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Refiners Fence

5.0 (1 review)
Closed • 7:00 am - 2:00 pm

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2 months ago

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I have depended a lot on reviews/pics from yelpers so I need to post when a business was good or…read morebad. Or kinda good or kinda bad. The fences are nice and look like the pics on the reviews. The issue in my case is installation and customer service. They broke one of my recently installed pavers (never told me). The metal portion of 1 of 3 gates had a lot of visible deep scratches, and they left an outlet box just dangling instead of properly installing it. I also noticed they didn't install stoppers behind each door. Didn't know I had to ask for that or that they didn't provide them. Imagine spending thousands on 3 beautiful doors just so when they open, they smack on stucco or walls? I made a deal with Mark (he comes out to give you an estimate) it cost me $100 to have my paver guy fix the damage. Add 3 stoppers to the gates and I'll call it even. He said ok. They came out and installed one. Mark has been bs'ing me for months and they haven't came out to add the remaining two. I've called the main office and no luck. I know if I would've waited on paying they would've been done a long time ago. And to be fair they did come out and covered up the deep scratches a bit. You can still see them but not as noticeable. The electric box was also installed properly. Make sure you look at your doors and gates closely before you pay because trying to get them to come out can be difficult and Mark might tell you it will be handled and never will. Their prices are fair and competitive but their installation and customer service could use some work and maybe other estimates on your behalf. See pictures. Oh and I sent them a lock to install prior to them coming out to install. I should've checked that too before they left. The electronic door lock doesn't work. I've tried taking it apart and figuring it out but does not work. My fault I guess for not checking.

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I had a small project involving replacing a small 90 sq ft deck/balcony for a second story master…read morebedroom and sent out an inquiry through Yelp to multiple businesses. Out of the inquiries, 4 responded and provided estimates in person. Roi, from JRD, was the last one to provide the quote and was the only one out of the four to provide a detailed explanation of what the work would entail and also showed photos of prior jobs and design inspirations. Needless to say, we went with JRD and from the get-go, Roi was responsive and kept us up to date every day. He made sure we were satisfied with the job before considering it closed. If you want a work done by a company who delivers on its promises and keeps in touch with you until the very end, JRD is for you. Not to mention, Roi was able to beat the other quotes which was also a plus.

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The crew knows teak and refinishing. And they are committed to doing a good job and producing a…read morequality product. The crew worked well as a team, and seemed to enjoy their work. Our home has teak trim and architectural features. Many of the surfaces that get a lot of sun exposure needed work. Indy came out, evaluated what needed to be done, and Teak Master promptly sent an estimate. The senior crew supervisor was Indy, and our crew consisted of Andres, Arturo, Samuel, Abidan, and Juan. They were here for three days, sanding and refinishing the teak. As an example of their attention to detail, my wife has a lot of potted plants on the patio. It was no surprise that they moved all the potted plants out of the way. The surprise came at the end, when Indy took out his phone, looked at the photo he had taken three days earlier, and directed the crew as they put every plant back in its original position! Nobody else has ever done that. And, on the day the trash was collected, I left the barrels on the driveway, to give the crew more room in the side yard. After they left, the barrels were back where they belong. It's the little things. Although Indy and I had examined the house in advance to determine the scope of work, as they were wrapping up Indy looked at the garage doors and pointed out that after refinishing the other areas, the doors looked a bit shabby. He was right. I look forward to having them back in a few weeks.

Refiners Fence - fencesgates - Updated October 2026

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