Communicated timeline and was true to it. Rugs came out very clean…read more They also tidied some of the edges and fixed some loose threads from our old rug. Careful and thoughtful. Definitely recommend!

Everyone I've met there is incredibly knowledgeable and soooooo nice. They rightly treat each area…read morerug like a piece of art. They helped us select the perfect rug for our living room, and I am looking forward to selecting one for our dining room next year.

We came back to Istanbul Rugs to check out a rug for our bedroom. We met Hakkan again. He showed us…read moreseveral rugs. We didn't have the proper measurements so he told us to measure it and he'd come by with several rugs to our house that I liked. We also wanted 2 rugs cleaned for free that we bought from them 3 years ago. A few days later, Ogi the owner came to the house to pick up our rugs. He returned days later with rugs for us to choose from. They laid the rugs on our garage floor and I was rejecting majority of them. Too masculine. I wanted to return to their shop and choose again. Ogi said you can get more confused looking at hundreds of rugs in the store plus they can look different at the store compared to your home. After more than 10 rejects, he took one rug made of silk and cotton which caught my eye. He asked me to step on it with my bare feet and it felt so soft. They brought it to our room and you can see how the colors changed because of the Iight. I was sold on this rug so after negotiations, an agreement was finally met. He offered to clean it first and deliver it in a week. Hakkan previously gave us a small rug to take home to test out for our front door. It was a bit thin so we had Ogi take it back. When he delivered our new rug weeks later, he gave us a better rug for our door which he got from his Berkeley store and it was perfect. He gave it to us for free. We also purchased a rug for my husband's office the same day. Thank you Ogi for your experience and recommendations for our new rugs. We are extremely satisfied!

I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

This place was amazing They picked up my rug & delivered it…read morea week later Got all the stains out & my handmade persian rug looks amazing Just like the day i got it I highly recommend this place

My wife and I stopped by last week and we were greeted by Jonas who helped us pick out. Beautiful…read morebedroom set! Great value and great service!

Huge Selection of high quality furnishings and some pretty good prices when they have a big weekend…read moresale. Surprisingly good service with EXCELLENT delivery too! For years we have been searching for a good set of dining chairs to replace the worn ones at our dining table. It's a bit like the story of the three bears - quality varied greatly from place to place, either quality was too low or prices too high, or the style just didn't work wherever we went. Then one day, we happened to find the time and purely on happenstance on our morning walk, we wandered on in here to find a set of chairs that matched our existing table at a price that seemed quite reasonable after discount. Our shopping experience was low key.. we wandered in, looked all around for maybe 15-20 minutes and once we found what we liked, we actually had to flag down a salesperson to initiate the transaction. We never felt pressured at all during the whole time. The Delivery - PRO TIP WARNING: As Murphy's Law dictates, I happened to mistakenly schedule the furniture delivery on a day and time that I would not be home. That would not be a problem, except that to reschedule a delivery, there is a $49 surcharge once scheduled.. However, I called the delivery center to explain my situation, and the delivery came early on the scheduled day BEFORE I had to leave for my other appointment. BRAVO! Overall - 4.5 stars - a half star off for the mandatory penalty charge to reschedule a delivery. Again, they made every effort to show up early ahead of my other time commitment and like in the Olympics, they PLANTED the landing! And oh yes, the dining new chairs are wonderful! - and guess what, the chairs REALLY are made in Denmark.. works for me!

Worked with Jenna on replacing both the hard flooring and carpet throughout my late father's condo,…read moreand I couldn't have more positive things to say. She was on the ball with responsiveness, answering questions, pivots in my budget/schedule, you name it. Feel badly I forgot the estimator's name I only got to meet once. (Josue?) He also installed the hard flooring, and was also great. Cannot recommend them enough even while trying. Thank you guys, for helping me move fwd through this nightmare project.

The price was great and working with Jenna was smooth and helpful. Finally, the installation was…read moreprofessional. They were very accommodating since I had to change the time of installation twice. I highly recommend them.

I needed runners for my kitchen and family room. My designer recommended Aryan…read more I sent him photos of my kitchen and family room. He arrived with a beautifully curated selection. He's a magician.... He had filtered the runners with what he thought were the best design and pallette choices on the top. Sure enough, I ended up with the top one and a a couple not far from the top. Kitchen runners perfectly complement each other and the family room runner adds warmth and elegance to the space. They also offer concierge rug cleaning, which I didn't need until a few years later. They look so good! Thank you Aryan and Luis. I couldn't be happier.

I rarely need professional rug cleaning but I was fortunate enough to have a few different persian…read morerugs (handwoven) that needed special care and I wasn't about to hand wash them and beat them on balcony hahah. Aryan and his team came to the rescue fast. And when I mean fast they gave me The cheapest quote, responded immediately via yelp and phone, and even picked up same day. They came to my place To pick them up, which was an easy transaction The service took over a week as the rugs are naturally dried. And then they were delivered back To my home. The rugs came out beautifully and super clean. Aryan was professional, communicated frequently, and made payment super easy electronically. Everyone maintained social distancing and with mask. I'm So glad I got this service done and will continue to use this company for all my rugs now in the years to come!

Well well well let be begin to talk about Arhaus in Los Gatos. The furniture selection is…read morebeautiful, classy, and definitely on the pricey side but you can see where the price comes from. The pieces have a really distinctive look and feel, and custom made and shipped directly from Italy. it's hard to walk around the showroom without finding something you want to take home. Pauline was wonderful to work with helpful, knowledgeable, and never pushy. We ended up replacing pretty much all of our living room and dining room furniture, along with a few accent pieces, so needless to say, we left with a whopping bill! But hey, you don't walk into Arhaus expecting a bargain. If you fall in love with the pieces, be prepared to empty the pockets a little. Overall, a great experience and excellent service from Pauline.

Stay away unless you want to get your items 6-12 months after you buy. The delivery people are rude…read morethey pretend to call you but hang up And make the excuse that they "called" Once you get the items they are not same as the store is cheaper quality our chairs are uneven. The staff at the store are only nice when you buy once you placed the order their attitude change and they are not as nice anymore. They made a mistake in our order when we asked we wanted to get the other which was the original plan the lady said to us "oh no don't get those they go bad they peel so easy and wear off within months they get very rust" why would she even say that. We regret so much going with them. Amazon and wayfair has better quality. Please listen to reviews! 0 stars

We had the most amazing customer service with Erica from Cupertino S&G. We have been looking for…read moreflooring for a few months and have visited dozens of flooring stores. When we walked into S&G, we were greeted by Erica, and she was absolutely wonderful. She was so helpful and definitely went above and beyond to help us with all of our flooring needs. She was extremely knowledgeable, patient, and genuinely such a kind person. We are so grateful for all of her help and would highly recommend asking for Erica if you're shopping at S&G!

We had a great experience shopping for flooring at S&G and Daniel Hutton helped us every step of…read morethe way. He's patient, accommodating, and knowledgeable. We wanted something unique and specific and he helped us find it. We brought home a variety of samples to insure our new floor would complement our new kitchen and family room. Now that it's done, we couldn't be happier. Don't tell our contractor, but S&G did the most amazing and beautiful installation and we're glad we picked them for the installation. We would do it again in a heartbeat. I highly recommend S&G for the entire flooring process!

This is long overdue. We had our flooring and stairs project completed with Abbey Carpet in early…read moreAugust. Prior to that, there was a lot of back and forth on what we we wanted to install. David Rodriguez was patient with our choices and knowledgeable about their products. Moreover, and I hope I'm not setting the bar too high for your future clients, David, but he seemed always available and quickly responded to our texts during the entire project. This was also true when the job was done. I judge a business or service not on how easy the project was completed but, when challenges emerge or the outcome is less than perfect. Maybe we're just picky... David was quick to respond and address our concerns. This is true of the installation crew that David used. Julio Alvarado and his sons, Franklin and Kevin, worked together like a well-oiled machine and finished before expected. Franklin returned to our home in a timely manner to correct the imperfections that we pointed out. Would definitely do business with them again and recommend them to others.

i was a little worried about this place because i was referred to them from a non reputable…read morebusiness. but david seemed nice. Then all of that changed once i signed the contract and gave then my deposit. Then david's lies began He told me my project would cost more because i had a sleep number bed. Then he said based on my measurements, he would not have enough baseboard and he wanted to come over and measure everything. Wow, he lied right to my face, trying to make it look like my project was more sq footage than it was. I immediately confronted him. He remeasured that part and my measurements were right, not his. Then when i asked for the numbers of the other parts of the room he measured, he refused. All i got the next day was that my square footage was good. It took in person, phone calls and a text message in order for me to get those measurements from him. and by then, he could have changed his numbers to match mine. When the workers arrived, they demanded to take over my house like it was their house or they were going to leave, with all the flooring i already paid for still in their van. Since they did not want me in room with them while they were working, i set up ring cameras. four times they turned the ring camera so it would not be facing them. i demanded that this is my house, i have around 15 ring cameras both indoors and outdoors, normally to watch my dogs, and they are not to touch my ring cameras. then they threaten to leave again On the second day, they broke a shelving unit in the closet, but they denied, denied, denied. No wonder they don't want to be watched. i told them i had the evidence. It took them about 2 hours for them to start showing responsibility, but was still try to take the blame away from themselves. i called Abbey and a person who said his name was Peter Wolk CEO and president. i then asked him if he own the entire Abbey company or was he just a franchise owner. he then admitted he was a franchise owner. i had called to tell him about the damage to my property at which time he began screaming at me on the phone saying that the damage was no big deal, and he was not going to have it fixed. Right away, my mind started to turn to filing a CSLB complaint with the state. i have had recent success in getting a business license revoked and the three people associated with the company unable to get another state license. But the lies from Abbey workers continued. The workers were saying things that were absolutely not true. i told them, i no longer trust anything that comes from their mouths. but they would not stop.I kept on saying prove it, but the refused. Next stop will be the BBB, and after that will be the CSLB. Oh yeah, Peter Wolk threatened me talking about a yelp review i had written, but i had not written any reviews until now. Abbey company cannot to trusted, have already beven proven to be dishonest. This business is actually quite scary once you sign their contract. i have been taking photos since the very beginning, which surprisingly shows very poor workmanship i will be posting the photos once i am done with the project They also wrap my curtains in a knot and then tie it up with numerous cords. Curtains are now damaged. They put the Directv box and multiple cords under the most heaviest of furniture. It took about an hour to get it out from under there, and to unwrap the cords. There has been so much bad workmanship, i have been wondering if it is intentional orchestrated by Favid, since i literally caught him in lies with numerous ring cameras near by, to hear what he was saying.. i took a picture of a panel they installed that part of the exterior was scaped off. it was against a wall. I am so glad I took that pictures. I also noticed that they were putting numerous all most full size flooring panels in their trash bucket. When I checked a few times, they looked damaged. It appears the slicer the worker was using was damaging panels.

We had an amazing experience from start to finish! We needed to update our old floors and chose a…read morebeautiful white oak hardwood to match our kitchen cabinets. Our sales consultant, Diana, was incredibly patient and helped us compare multiple options without any pressure. The installation crew arrived right on time, worked efficiently, and left the house spotless. They paid close attention to the transitions between rooms and the baseboards look seamless. The communication was excellent throughout the entire process--they finished the project right on schedule and stuck strictly to the initial estimate. If you want high-quality flooring and a stress-free project, I highly recommend asking for Diana the store manager.

This is one of the worst stores I've ever shopped at. The warehouse employee, Luis, treats…read morecustomers with complete disrespect. He takes no responsibility for problems, has an arrogant attitude, and provides terrible customer service. If you value being treated professionally and respectfully, I strongly recommend taking your business elsewhere and finding a store that actually cares about its customers.