Let me first start by saying the review would be a five star review if it were not for Marina, one of the dive guides. Let me go through the positive aspects first, then, I will cover the areas for improvement.
First, the dive service is great for beginners. I did one previous dive in Moorea and they didn't explain anything. This time, Reef Pirates did a good job of explaining the physics and the safety procedures of diving. Also, there were several practice drills in shallow water before diving deeper, and so I think they did a good job of following proper safety and dive procedures. The guides, Dray and Marina, had over 10 and 20 years of experience, respectively, and definitely knew their stuff.
Dray, who was my dive guide, was excellent. In comparison to Marina, the two have polar opposite personalities. Dray is very outgoing and friendly. I felt really safe with him as my guide and he did a good job at showing us creatures underwater. I'd highly recommend Dray if you can get him.
Marina, on the other hand, is very stern and serious. I had originally been scheduled to dive with her, but I failed a shallow water test and so she sent me to Dray's group (thank God because Dray was way better). My main issue with Marina came down to the photography / videography that I purchased for $95 beforehand, but moreover, her bad attitude. After the dive was over, Marina told me she needed time to color-correct the video footage before sending it to me. Okay, I thought. Sounds fine to me. But when I received the files, she added a slow-motion effect to all of the videos right in the middle. This effectively made the video footage unusable for my purposes, and since I did not request any special effects added to the videos at the time of purchase, I requested she send the unedited videos without the slow motion effects. Marina told me she immediately deleted the originals without obtaining a final acceptance from the client. This was her first mistake. Never delete your originals until the client accepts them. Then, my real gripe was with her attitude, and she went on to say that she was doing me a "favor out of the kindness of her heart" by giving me the files, and that she had washed her hands of the responsibility of videography, and attempted to transfer the responsibility to Dray, which was pretty poor character of her throwing her colleague under the bus like that. I told her that it was not a favor she was doing for me and that she owed me videography services, and I showed her my receipt for the $95 photography/videography. She basically told me to ask Dray for any questions about these services. I requested a refund, but she declined it. Rather than making a big deal about it, I chalked it up as a loss and moved on with my life. Still, I thought it was pretty low of Marina to try and blame Dray for her mistake. Besides, some of us have to work in jobs where we get held accountable for our mistakes, so I don't have a lot of sympathy for her. The other issue with the videos and photos, not as big a deal, was they were all in "portrait" orientation (as opposed to landscape orientation). For my purposes, this also made the videos and photos unusable, for me at least. Thankfully I brought my own GoPro and had some usable footage of the turtles.
In the end, I'd recommend taking your own GoPro and filming yourself, saving the $95. The diving is great and we saw many turtles. In this regard, I'd give Reef Pirates a five star review but had to take off 2 stars because of Marina. read more