Hired Reef Collective to install an in-wall Aquarium in my office. The project was going to be over $8,000, and we relied on them as the experts. Delay after delay, finally it came time to install our tank. Reef Collective had opened our office wall, and found water and HVAC lines. Not a huge deal, we hired a contractor move them. Our contractor comes to move them, and he mentions that this is a load-bearing wall, and what our plan was to make sure there was enough structure in the building! I was beyond flabbergasted, that Reef Collective had not even verified this. Our contractor looking into this further, because of the location of the tank and it not being on the lowest level, the weight of the water alone could have collapsed in the floor. Could you imagine if they would have installed it, the floor or the actual structure collapsing, and if it were not for our contractor, this could be a real possibility! We talked to the owner and he stated that he cannot refund us, and they do not take liability for any structure. I was floored that if they are in this business, they don't have the right people in place. They did offer to patch the wall and skip the project, but the painter that came out to patch the wall could not even match the paint. Doing more research on this whole mess and talking to other aquarium folks in the Twin Cities, it looks like they had just use cheap labor on the side, and other companies have talked about their unethical practices. Unfortunately, this could have all been avoided if their services were above the board. Furthermore, I am just in shock that they are not willing to refund our deposit, because in their words " they would lose money" read more