The staff is always personable and helpful. They assist me in making the best choices for my dog…read more Easy parking as well.

Staff is always super kind and helpful. The stores have a warm feeling versus the cold big box feel…read moreof some of the national chains. I love being a friend of Chuck- I feel it makes a difference in my purchasing power.

They treat the dogs like family. My dog comes home relaxed and tired in a good way! Pick up and…read moredrop off is super easy.

If I could give zero stars I would. I am so disappointed in my experience with them. My dog was at…read moreDogtopia in Maplewood for 2hrs. I get a phone call saying my dog has a small cut on her head and that everything's fine. I go pick her up and find a large laceration on her head and once I got home I found a puncture wound on her side that my vet confirmed went down to the muscle tissue. The Dogtopia manager told me that she did not clean the wounds she used a non-antibacterial non-scented baby wipe and applied ointment. This is going to trap bacteria in and a wound this deep can easily get infected especially in an environment with lots of dogs. Their staff "doesn't know what happened". They will not share any of the surveillance footage. They only offered to pay the vet bill once I threatened to take legal action if they didn't. I have worked at dog daycare's prior and we had never sent a dog home with injuries like that and no idea how they happened and no explanation. They tried to tell me that she hit her head at first and it was a small cut and upon inspecting her it is a large laceration all the way through the skin and I discovered the puncture wound because she was licking it once she got home and that goes down to the muscle. It blows my mind that they downplay it so much and will not share their surveillance video. They are clearly not watching them/keeping rooms under control. I would never feel comfortable allowing them to watch my dog ever again, they are not taking safety as a priority. If you're understaffed you need to stop taking in dogs at a certain point so that staff members can actually maintain a supervised and controlled environment. My vet said either staples or stitches so I went with staples because they are a little over $300 versus $900 for stitches. It took me threatening my legal team reaching out to them for them to even refund the cost of a half-day charge when she was there for two hours before I picked her up because of injury. I had to push even more to get them to pay the vet bill eventually. The only reason I had my dog there is because I was hit by an SUV and was physically unable to take my dog to burn energy as she is just over one year old. So now not only am I trying to heal my broken wrist and fractured knee, but I am also tending to the staples on her head and her ribs, antibiotics, pain medication, and anxiety medication. My dog is so playful and sweet, absolutely loves people and absolutely loves other dogs. It's going to absolutely crush me if I see her confidence or friendliness extinguished in any way from this experience. Update in regards to their reply: they have my email address have not sent me any solid explanation as to what happened still. I have so many doctors appointments, phone calls with my lawyer, and I am trying to rest ice and elevate myself and now take care of my dog on top of all that. I don't have the time to sit on the phone with you while you tell me that you don't have an explanation, in different words nine times over. Reply to my email when you figure it out and if you can't figure out what happened, shame on you. You shouldn't be running a dog care business.

Although they did not have the food I needed I am planning on visiting again…read more The store was stocked full of unique gifts for dog and cat lovers as well as a large selection of clothing for your dog. Their prices on toys seemed amazingly low compared to other specialty shops! I usually gauge price in pet stores by how much they charge for an XL Black Kong. On the high end I've seen this toy at $28. This store had them for about $17. I was pleasantly surprised and would shop here for new toys if I ever need to. Their food selection seemed small but decent. They have raw foods and specialty diets as well as many quality treats. Both employees that were there when I visited were interested in my dog and friendly. I can't say that for Petsmart or Petco. Anyway, this place is worth a visit but maybe call ahead if you're going for pet food just to make sure they have what you need.

My dogs and I love this place! Diane is genuine, you know - like store owners were back in the…read moreday!?! She will help you find anything from flea/tick control to guiding you in feeding the best food for your dog to keep them healthy and happy! Happy pets, happy pet owners :) Wide range of pet toys, leashes, collars and gifts for the pet owner. You won't be disappointed.

I switched foods last fall at the recommendation of whoever was answering the chat. My cat shedding…read morehas certainly decreased.Making a return, due to forgetting to shut off auto-ship for a previously used cat food, was incredibly easy.Thank you

Worst groom ever. I've used C&D grooming before and have used other companies as well and have…read morenever had my dog so poorly groomed before. I'm literally pulling clumps of hair off my dog. When I asked the groomer why it looks so bad she said "I brushed him for 20 mins". I went to thr manager who said this poor level of care was normal for their "full-service" grooms and that shes new, as if that explains everything. I will NEVER bring my dogs back, will NEVER buy from their store again and plan on letting everyone know about this. This is why I should never tip before seeing the end result because SHE should be ashamed and I never would have rewarded her This pic is me running the brush through him twice. She obviously didn't brush him

I love this place for great prices on dog food. They mark down 25lb bags when the expiration…read moredates get close and also let Uluru use a manufacturer coupon or store coupon on top of a already 75% off price. Bottom line great deal. Staff are friendly and knowledgeable about products and don't oversell any brand. Always great at the cash register with member perks and carrying my purchase to my vehicle. I would say 5 stars but the bath area is a little under maintained even though they "sanitized" between pets I would have preferred a more thorough approach for me and my dog. This could be better and easily improved for a 5 star rating.

Megan, the groomer at the Vadnais Heights location gave our Cavalier Fry the best haircut he's ever…read morehad! Thanks Megan!!!

Every time I have to stop at this store I leave with the most visceral annoyance. Let me start from…read morethe beginning with some context: 1.) My dog has significant digestive issues related to protein. He is required to be on Hydrolyzed Protein as it is easier to break down. This food requires a prescription for reasons unknown to me, and costs $150 per bag. Maplewood is one of few locations that have his food, so I am forced to stop here frequently. 2.) Because his food requires a prescription, I have to have Banfield create a mini prescription card before I can check out with his food. Most recently, I stopped into the store for food and when I went to check out the cashier stated that the prescription card was expired. It had been expired for five months, but apparently that wasn't an issue until right then. So, I get out of the line I had waited in, go to the Banfield counter (wait in line again), get the card replaced for what seems like the 75th time, and after they explained it expires once a year, I looked at the card and realized it actually expires every six months. Fine. I take the card, wait in line again, and the cashier is finally able to check me out. During my checkout (at which point I want nothing more than to exit the store) the cashier randomly starts telling me about how her mom got her two kittens and she is going out of her way to feed them well so that they "never have to eat this food." To me, this implies that I am feeding my dog prescription food because I somehow created this protein deficiency he's had since birth...? All of this to say - a trip that should take five minutes almost always ends up taking twenty. Despite having Banfield inside several PetSmart locations, they haven't incorporated any way for their staff to pull prescriptions. In my opinion, PetSmart isn't and has never been concerned about the customer experience. If you don't have to go to this location or a PetSmart in general, I wouldn't.

One word: RACIST! They refused service for my 6-year-old Shih Tzu. I was told he wouldn't allow the…read moregroomer to touch his face, and then I was told to have a vet shave his face before they would groom him. This was after one of the ladies told me she didn't want to use her clippers on him. Mind you, he's been going to another PetSmart location since he was 1. I then went to the Banfield hospital inside the store where my dog is a client. I explained everything to the vet there. My Shih Tzu was seen within the hour. Not only did they give him a medical shave, but I also had them give him his two shots that would be needed in the next two months. I also had his heartworm prevention medication done. Everything cost over $1,000. After picking up my pet from Banfield around 4, I walked back inside the grooming department hoping to schedule my Shih Tzu for a later date. The lady then told me no one there felt comfortable grooming my Shih Tzu at a later time. I was told everyone had agreed they didn't want to service him--just a total refusal. I was livid after spending over $1,000 and being told this, especially after I was instructed to have a vet shave his face before returning for grooming. My guess is they are Trump supporters, enforcing the order he signed allowing them to refuse service. By the way, I'm Black, and my husband is a Caucasian Army veteran who served 26 years fighting for this country.

I had an appointment and was refused at check-in because my dog was supposedly matted. This has…read morenever happened anywhere else. Maybe they need staff who aren't afraid to do their job.

Never ever again!!! Asked for a teddy bear cut on my mini doodle- got nothing like it ! They cut…read moreher ears soooo short - shaved her tho i specifically asked it to be left longer! Them to add onto nightmare - thought it was $77 & got the bill $107.99 for all these add ons plus tax - s117.99!

I use Pet Evolution for their mobile nail trimming service. After one of my dogs passed away, I…read morenotified them to remove her from the service. They responded very compassionately and even sent a floral bouquet to my house within a few hours. That was very unexpected and very appreciated.

I booked online for my German Shepherd and the price showed $145 for full groom of large dog up to…read more85 lbs. They weighed him at 79 lbs. My husband picked him up and was charged $170. They say it varies by size, but it doesn't say that online. Jordyn did a great job grooming him, but, I think that's false advertising.

Newly branded Spikes & Houles off 36 which is owned by Gertens. I was on a mission to check it out…read morefor the first time and get some mums for the fall. They had a wonderful selection of fall plants. The service was great and easy. I was able to bring the label for the plant inside and leave the plant outside in order to pay for my purchase. Mum colors are GORGEOUS!

Helpful with my horse feeding, when feeding a variety of ages! Well equipped with everything I…read moreneed equine! Love this place.