Every time I have to stop at this store I leave with the most visceral annoyance. Let me start from…read morethe beginning with some context: 1.) My dog has significant digestive issues related to protein. He is required to be on Hydrolyzed Protein as it is easier to break down. This food requires a prescription for reasons unknown to me, and costs $150 per bag. Maplewood is one of few locations that have his food, so I am forced to stop here frequently. 2.) Because his food requires a prescription, I have to have Banfield create a mini prescription card before I can check out with his food. Most recently, I stopped into the store for food and when I went to check out the cashier stated that the prescription card was expired. It had been expired for five months, but apparently that wasn't an issue until right then. So, I get out of the line I had waited in, go to the Banfield counter (wait in line again), get the card replaced for what seems like the 75th time, and after they explained it expires once a year, I looked at the card and realized it actually expires every six months. Fine. I take the card, wait in line again, and the cashier is finally able to check me out. During my checkout (at which point I want nothing more than to exit the store) the cashier randomly starts telling me about how her mom got her two kittens and she is going out of her way to feed them well so that they "never have to eat this food." To me, this implies that I am feeding my dog prescription food because I somehow created this protein deficiency he's had since birth...? All of this to say - a trip that should take five minutes almost always ends up taking twenty. Despite having Banfield inside several PetSmart locations, they haven't incorporated any way for their staff to pull prescriptions. In my opinion, PetSmart isn't and has never been concerned about the customer experience. If you don't have to go to this location or a PetSmart in general, I wouldn't.

One word: RACIST! They refused service for my 6-year-old Shih Tzu. I was told he wouldn't allow the…read moregroomer to touch his face, and then I was told to have a vet shave his face before they would groom him. This was after one of the ladies told me she didn't want to use her clippers on him. Mind you, he's been going to another PetSmart location since he was 1. I then went to the Banfield hospital inside the store where my dog is a client. I explained everything to the vet there. My Shih Tzu was seen within the hour. Not only did they give him a medical shave, but I also had them give him his two shots that would be needed in the next two months. I also had his heartworm prevention medication done. Everything cost over $1,000. After picking up my pet from Banfield around 4, I walked back inside the grooming department hoping to schedule my Shih Tzu for a later date. The lady then told me no one there felt comfortable grooming my Shih Tzu at a later time. I was told everyone had agreed they didn't want to service him--just a total refusal. I was livid after spending over $1,000 and being told this, especially after I was instructed to have a vet shave his face before returning for grooming. My guess is they are Trump supporters, enforcing the order he signed allowing them to refuse service. By the way, I'm Black, and my husband is a Caucasian Army veteran who served 26 years fighting for this country.

We were on the search for a pet and PetSmart has lots of options. We mostly focused our time…read morelooking at all of the many types of fish. I love the little info cards next to each fish...it tells you how many gallons you need in a tank for a specific fish, if they are friendly, if they glow, what level of pet are they (beginner, intermediate, expert). They have lots of tank and food supplies as well so we'll definitely be back when we're ready to make that purchase. An associate also came over to see if we needed any help so I appreciated that.

We got to adopt our beautiful kitten, now named Zuko. Thankfully in great care…read more As for our experience with adoption it was horrible. I understand living and working far away from the store you'd want to call in to ensure adoption hours and stores hours will be open when you arrive, which I did. I should've written down names for all of this, but when I called to check I was given the information that after 5pm would be adoption hours and someone would be able to assist us. Once we arrive we were notified that there was not enough staff to assist us on adoption, is this really a thing? Though there was not enough staff to assist us with adoption. The same staff didn't even allow us time to ask questions in a proper manner and gave us an attitude. How I sense this is because when I asked questions it was quick and simple, "yes" "mhm" "yeah" "you can come back tomorrow" and etc.... As an adopter, it worries me that if staff is treating their customers like this when it's "low of staff" how do they treat their animals. Not to mention, when assisting us they left and went to assist another customer who they knew or even a former employee.. In excitement we didn't think nothing of it, but that long wait of them assisting customers could've been the same amount of time of them letting us know that we wouldn't be able to see the kitten we wanted to adopt. All they literally did for us was informing us on coming back tomorrow and filling out the paperwork.. Yet for the other customers they were gladly happy to assist they took their sweet time. As for the next day, it went smoothly with one of the guys there who's worked for 11 years. Though he didn't know much about the kitten itself he knew a lot of the adoption process.

No frills pet care that won't break the bank. Visited with my sick barn kitten. confident we…read morereceived good care and advice. Will definitely return for vaccines and minor problems As they arise. Please patronize! This is a great service to have In the neighborhood!!

Goldwood Kennels have been caring for our pets since 2001. I highly recommend them. Our…read moreexperiences have never been less than wonderful! Our rescue dogs have been loved and cared for by the Hiltons, Shelly and the rest of their amazing staff for days and weeks at a time. We never worry when traveling knowing that our girls are taken care of. Our baby Sophie recovered from heart worm for 3 weeks at Goldwood as we were traveling and she needed rest. They continued to love her from the month we got her through the 12 years we had her. They are flexible and accommodating. We have had deaths, a short notice adoption pick up and other last minute needs for boarding and are always able to get a spot for our pup. Our second rescue is High maintenance and can be a handful. With patience and care the staff worked with her, easing her fears and I must say we have come a long way. She trots in now with barely a bark. Our dogs have always returned home happy, clean and healthy! Thank you Goldwood!

They do a good job with the dogs, no complaints in that dept. However I think they are a bit high…read morepriced.

They treat the dogs like family. My dog comes home relaxed and tired in a good way! Pick up and…read moredrop off is super easy.

If I could give zero stars I would. I am so disappointed in my experience with them. My dog was at…read moreDogtopia in Maplewood for 2hrs. I get a phone call saying my dog has a small cut on her head and that everything's fine. I go pick her up and find a large laceration on her head and once I got home I found a puncture wound on her side that my vet confirmed went down to the muscle tissue. The Dogtopia manager told me that she did not clean the wounds she used a non-antibacterial non-scented baby wipe and applied ointment. This is going to trap bacteria in and a wound this deep can easily get infected especially in an environment with lots of dogs. Their staff "doesn't know what happened". They will not share any of the surveillance footage. They only offered to pay the vet bill once I threatened to take legal action if they didn't. I have worked at dog daycare's prior and we had never sent a dog home with injuries like that and no idea how they happened and no explanation. They tried to tell me that she hit her head at first and it was a small cut and upon inspecting her it is a large laceration all the way through the skin and I discovered the puncture wound because she was licking it once she got home and that goes down to the muscle. It blows my mind that they downplay it so much and will not share their surveillance video. They are clearly not watching them/keeping rooms under control. I would never feel comfortable allowing them to watch my dog ever again, they are not taking safety as a priority. If you're understaffed you need to stop taking in dogs at a certain point so that staff members can actually maintain a supervised and controlled environment. My vet said either staples or stitches so I went with staples because they are a little over $300 versus $900 for stitches. It took me threatening my legal team reaching out to them for them to even refund the cost of a half-day charge when she was there for two hours before I picked her up because of injury. I had to push even more to get them to pay the vet bill eventually. The only reason I had my dog there is because I was hit by an SUV and was physically unable to take my dog to burn energy as she is just over one year old. So now not only am I trying to heal my broken wrist and fractured knee, but I am also tending to the staples on her head and her ribs, antibiotics, pain medication, and anxiety medication. My dog is so playful and sweet, absolutely loves people and absolutely loves other dogs. It's going to absolutely crush me if I see her confidence or friendliness extinguished in any way from this experience. Update in regards to their reply: they have my email address have not sent me any solid explanation as to what happened still. I have so many doctors appointments, phone calls with my lawyer, and I am trying to rest ice and elevate myself and now take care of my dog on top of all that. I don't have the time to sit on the phone with you while you tell me that you don't have an explanation, in different words nine times over. Reply to my email when you figure it out and if you can't figure out what happened, shame on you. You shouldn't be running a dog care business.

Everything we asked for a hamster we got the supply's and the hamster was there already in the…read morecounter :) great people

I would have to say this was a pleasant experience and let me tell you why. My niece said she…read morewanted a rabbit after seeing them at the State Fair so me being the uncle that I am went to atlas pet supply to make it happen. I was greeted by a young man and he showed me where the rabbits were. He seemed to be pretty knowledgeable about the bunnies but called for a co-worker to come help. Alexa came over and helped us with everything and the store manager Mitch was very helpful as well. The Atlas team made purchasing the bunny so enjoyable that I will definitely start using them for any of my pet or pet supply needs. Also Alexa was so funny, helpful, caring and overall a joy to work with on the purchase of the bunny, thanks Mitch and Staff.

I booked online for my German Shepherd and the price showed $145 for full groom of large dog up to…read more85 lbs. They weighed him at 79 lbs. My husband picked him up and was charged $170. They say it varies by size, but it doesn't say that online. Jordyn did a great job grooming him, but, I think that's false advertising.

I use Pet Evolution for their mobile nail trimming service. After one of my dogs passed away, I…read morenotified them to remove her from the service. They responded very compassionately and even sent a floral bouquet to my house within a few hours. That was very unexpected and very appreciated.

I'd give more stars if I could. We have 2 golden retrievers...so lots of hair! One was injured…read moreduring a grooming at a popular pet store, and subsequently had been terrified of being groomed. But everytime she sees Cassie, her entire backside wags nonstop! She just adores our dogs and they love her! I wouldn't trust them to anyone else.

My dog was LONG overdue for a grooming! He had such a bad experience the last time he was groomed…read morethat my husband and I were a little hesitant to put him through that again. We didn't need to worry with Cassie. She arrived right on time and I prepared her ahead of time about my dog's issues. Two hours later, our dog Larry appeared well groomed and very happy. She took a lot of time dematting him in areas we didn't even realize he had mats. She also filed his nails instead of just clipping them. It was also apparent that she really gained Larry's trust and affection. The only reason I gave her four stars is because the price was significantly higher than I was expecting. I told her we just wanted to trim him, not style him, as shown in the mini-groom package but when she gave me the receipt I was charged the highest amount for a full groom, plus dematting. I was totally okay paying extra for the dematting but was a bit surprised. She said the minigroom only covered a bath not any sort of cutting. This confused me on the website as I thought since I did not want him styled we would be paying the minigroom price. Thankfully she did such an excellent job that it was worth the money we paid, but it might not be something we can do as frequently because of the high cost.

I just love this boutique! I use to visit at the old location too. I was so happy to see they have…read moretheir doors open after covid. I have always just been a boutique customer versus salon. The boutique offers items from clothing to hair bling and feathers. I love getting my dog stuff from the bakery! Let me tell you the treats are puppy approved!!! My picky puppy DID NOT turn his nose up. The customer service was friendly and helpful. I asked a lot of questions! They package your items in pink glitter tissue paper in black paper sack with their logo sticker :)

I want to thank Christine for her patience and understanding of Angus. Sadly we said goodbye by to…read morehim in November. Thank you to everyone at Posh!