I took my Great Pyrenees to Blue Ribbon Grooming in Oakdale (Deb Dunford) and was charged $346 for…read moreless than two hours of work. When I asked for an itemized receipt, Deb refused to provide one. She claimed the high price was because she hand blow dries instead of cage drying, but every reputable groomer we've used also blow dries, this is standard, not an upgrade. She washed him, blow dried, clipped nails, and did a light trim, not a full haircut. Her only justification was his size, even though she knew beforehand he was a Great Pyrenees and advertised experience with the breed. She also claimed she charged more to get him done faster, even though I explained he usually takes about 4 hours, and the most I've ever paid elsewhere was $275 (already very expensive). For comparison, mobile grooming has only cost me $200 and that includes the convenience of coming to my home. On top of the price gouging, when I checked him at home he had a soiled rear meaning either he defecated there and they sent him home dirty, or they didn't wash him properly. Both are unacceptable for a grooming service. This was price gouging and poor care. I cannot trust this business, and I strongly advise large-breed owners to look elsewhere.

I brought my 7 month old Shih Tzu to Blue Ribbon Grooming and was very happy. Not only was her…read morehaircut beautiful, she smelled amazing as well. Will definitely bring her back.

I use Pet Evolution for their mobile nail trimming service. After one of my dogs passed away, I…read morenotified them to remove her from the service. They responded very compassionately and even sent a floral bouquet to my house within a few hours. That was very unexpected and very appreciated.

I booked online for my German Shepherd and the price showed $145 for full groom of large dog up to…read more85 lbs. They weighed him at 79 lbs. My husband picked him up and was charged $170. They say it varies by size, but it doesn't say that online. Jordyn did a great job grooming him, but, I think that's false advertising.

Sues was doing our dogs when I was growing up. Now a dog of my own and I just happened to find her…read moreAGAIN. Still grooming dogs but a different location than she was yrs ago, I was so happy to find her abt 6 months ago. She's the BEST and just a really great lady. N my litl yorkie Thunder loves her too. Im actually trying to get a hold of her now to bring him in again to get all PERRRTY!!

I brought my 2.5 year old pup, Luna, to Sue's for a bath and nail trim. I was able to give her a…read morecall an hour before to make an appointment. It took about an hour for the grooming. Sue was prompt and gave a quick status report on how Luna did. It was clear that she has many "regulars" which is always a great sign. I'm pleased with her work and would recommend!

We were so excited when Haute Dog Spa came to White Bear. We've been going since they opened and…read moreboth of my dogs enjoy it there. Our Cavalier falls asleep during her bath and cut she's so relaxed. Our part chihuahua who is scared of everything likes going and comes home so proud and you can just tell she feels clean and pretty. They get a bath, dry and nail trims and hair trims. Our Cavalier gets more hair trimmed in the summer and they never cut too much. She always looks so clean and cute! The people there have always been friendly and you can tell they love dogs and their jobs. The prices are very good and I couldn't be happier!

Friendly , easy to schedule and our dog looked great! Will return. Owner was friendly and seemed…read moreto really enjoy spending time with the animals.

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

I witness the lady (groomer I suspect ) loose her patience with some dogs and yell at them, several…read moretimes--as I dropped off. She seemed to have too many dogs there on her own and so perhaps she was overwhelmed? It was our first time there, so perhaps I caught her on a wrong day. Idk. My dog seem very nervous afterwards--idk. Plus we're weren't happy how our doodle haircut came out. Idk, just not happy with our visit there so we won't return. Perhaps others had a great experience and that's great. But that wasn't us. Good luck!

Lisa does a great job on my little guy. He is blind and the left front leg is weak. She has…read moremanaged to work around his disabilities. He gets lots of kisses from her and she is able to settle him when he is anxious.

We took our 4 month old puppy, Silas, in for his first groom. Stephanie did a wonderful job and it…read morewas easy to see how good she is with pups. We will be returning every few months to make sure our pup has the best care out there!

If I could leave less stars, I would every time I call their employees answer the phone frustrated…read moreangry like I'm bothering them. I just called to get a quote for two weeks. Boarding and the Sammy answered the phone and abruptly told me $60 a day very short and very nasty and then expected me to figure out what the cost was where I've called other places, and before they were happily giving the total cost for the told very abruptly that I had to do a trial for three days which I understand, but the way she was with me and so I couldn't imagine her watching my pet or being anywhere near my pet. I would rethink going to this place for any of the every time I've called. They have been nothing but nasty and very unprofessional and overcharges. I go to Hound Dog pet hotel. They are way cheaper and way I would never never never go there. Do not go to this facility as they are unprofessional and nasty. are fake as well.

Alexis does a great job as always. We bring our 2 English Cream Goldens to Alexis & our permanent…read moreguest 10lb Shitzu. They are anxious sometimes and they have no problem going to Under One Woof.