Does a good job. Price is reasonable. I don't have to wait for 3 hours to get my German shorthand…read morebathed and nails trimmed. The groomer here gets it done in an hour and a half.

My dog Teddy is really happy coming here. I appreciate that very much. I definitely recommend this…read moreplace.

Both did trim trim was really good this time. I was very pleased with everything. Their fur was…read moresoft & smelled great with the blueberry facial. Great job!

Hope, our groomer, is like a dog whisperer!!…read more She truly cares and understands that Dexter is a part of our family. And when he is at the Rio Grande, she makes sure that he is cared for and loved Not to mention how "handsome" he looks after his appointment Keep up the great job. Everyone is so friendly and accommodating. You fit us into your schedule. We already have our next appointment scheduled

The Carnivore has been a dog owner for a while now, and while he and Mrs. Carnivore do not like to…read moreleave them in the care of others any more than necessary, sometimes the need does arise. Hound Around Resort is a wonderful place of play, socializing, and apparently the occasional nap. Our dogs absolutely love it there, and go completely bonkers when their daycare bag is taken out. When dropping the dogs off, they can't wait to go play and meet new friends. Rest assured, that when you go to pick them up, they will be super happy to see you again! The dogs get plenty of playtime, plenty of water, and in the summer, there are shade and splash pools available. There is a great quantity of canine play equipment in the outside play area, and it is delightful to watch the dogs (ours and others) on the webcams. When you first want to take your dog to Hound Around Resort, there is an orientation that is required. The orientation is for your dog, not for you. Various vaccinations are required, which limit the incidence of illnesses and diseases being brought into this doggie wonderland. If upon completing his or her orientation period successfully, your dog is allowed to attend day care. Should you wish, there are many grooming services available for your dog while they are staying at the resort. Baths and nail trims are common for our dogs, and more involved services are also available. We have only used the boarding option once, but the experience was very good, and we would not hesitate to board our dogs again in the future, should circumstances require it. Bottom line, if you have a dog, and that dog needs a place to stay for the day, or overnight, this is absolutely a place to consider. Prices are very reasonable, and I have never seen a dog being dropped off that was not happy to be there.

My husky Apollo loves coming here! Great spacious place with lots of areas for dogs to free roam…read moreinside/outside. Safe normal dog boarding business I recommend

This review is not in regards to their customer service but the store in general. I've had limited…read moreexperience with customer service as I don't have any pets yet and only stop by to either buy something for a dog niece/nephew or when my kids want to come check out the pets available for adopting. When I have stopped in, I haven't been greeted by anyone or had anyone ask if we needed help. I have seen a random lady walking around, talking and laughing to herself loudly-- no, she wasn't on the phone. We love checking out the different fish and animals. Plenty of variety in things to buy. The thing I dislike the most is the sad lives of all the beta fish that sit and float in little plastic containers. I always feel so bad for them.

Not the first bad customer service experience here, but we try to give people a second chance…read more There's a reason they only get 2 stars. Our first experience was with a rude groomer who when watching her groom someone else's pet, I thought she must not like dogs. We stayed only to find out she apparently doesn't like people either. Now today, made a grooming appt and in effort to have the owner of the dog, a teenager, be accountable, asked him to drop off his dog. Apparently minors aren't allowed. When I made a suggestion to the manager Dani, that they tell people on the phone that an adult needs to do drop off, she said that's too much to have to tell people because "that's such a minor thing". A simple apology would have sufficed or been appreciated. No apology, no simple "sorry for the inconvenience". And she kept repeating, it's such a minor thing...my pet's care is a "minor thing". I get it lady, rude is what they do, and it clearly starts with management. With the high cost of everything, a little courtesy would have gone a long way.

Very nice people. No problems with my dog at all. Doesn't take very long. Hard ti find a good…read moreplace nearby.

Great. Was a great place to deal with. They were great with my nervous older dog. My dog was well…read morecared for. Bringing my other dog in next week to be groomed.

My first dog was returned to me still wet and shedding excessively, despite paying for a deshedding…read moretreatment. I don't mean a few loose hairs--simply petting her head left my hand covered in fur because she was still wet. I texted the groomer immediately and asked if she could finish drying and deshedding her after working on my second dog. Instead of addressing my concern, I was initially sent a photo of the hair that came off in the tub. She did take my dog back to continue drying and deshedding, but the end result was still disappointing. I also paid for a bath, haircut, groom, and deshedding treatment for my second dog. Unfortunately, the haircut was below expectations, and both dogs' nails were left noticeably long. They appeared to have only been lightly ground and were still square instead of being properly trimmed and rounded. The total came to $425, and I was also charged additional fees for extra brushing and extra care, making the service feel extremely overpriced. To make matters worse, both dogs are still shedding heavily despite both receiving and being charged for deshedding treatments. I specifically chose a mobile groomer because one of my dogs has anxiety and was willing to pay a premium for convenience and quality. Unfortunately, I did not receive the level of service I paid for. I left with two dogs that were still shedding excessively, nails that were not properly finished, and a haircut that did not meet expectations. Overall, I am extremely disappointed and would not recommend this service. After posting my review and contacting support, management responded very quickly. They acknowledged that the additional charges should have been explained and agreed that my dog should not have been returned still wet. They adjusted my invoice to address my concerns. I am still disappointed with the quality of the original grooming, especially the deshedding service, my dog's nails, and the unexpected charges. However, I appreciate that my concerns were addressed promptly and that a resolution was reached. I hope my next experience reflects the level of service I expected the first time.

Beware- Terrible customer service. I was actually referred to them via a friend. They cannot seem…read moreto keep appointments and just rescheduled us 3 times and now cancelled again! Very disappointing.

I use Pet Evolution for their mobile nail trimming service. After one of my dogs passed away, I…read morenotified them to remove her from the service. They responded very compassionately and even sent a floral bouquet to my house within a few hours. That was very unexpected and very appreciated.

I booked online for my German Shepherd and the price showed $145 for full groom of large dog up to…read more85 lbs. They weighed him at 79 lbs. My husband picked him up and was charged $170. They say it varies by size, but it doesn't say that online. Jordyn did a great job grooming him, but, I think that's false advertising.

The people were very friendly and they did a great job with our golden retrievers. I thought the…read moreprice was fair.

Crystal is amazing with my dog. . I brought my German Shepherd because he was so scared of water…read moreyou could not even get him close to water. She has the skill to work with him. She does amazing job every time we bring him there. I would recommend her to everyone.

On yelp, it says they do mobile pet grooming. Which they have contacted us and they said they do…read morenot do pet grooming.

Cooper freshly groomed. Cooper and I cannot thank you enough for your fantastic pampering and…read moregrooming service. You are so professional and Cooper really enjoyed his spa day.

I brought my small mixed breed dog. Very professional small business. My dog looks great and was…read morewell cared for. We will be back.

Jackie is THE BEST. I have a Shihtzu that is very particular about the people she associates with,…read moreespecially when being groomed. I took Baby to a few different groomers when she was young. Once Jackie started grooming, that was it for us, Jackie has been our go to every since. Jackie does a great job and you can tell how much she loves animals, and the animals can sense that too. I would highly recommend Jackie!