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Cat aMEWsement

5.0 (4 reviews)
Open • 11:00 am - 6:00 pm

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1 hour ago

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3 years ago

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2 years ago

i love this store! So many classy and cute items for cat lovers. Unique gifts that one cannot find anywhere else

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3 years ago

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Petco

Petco

(47 reviews)

Highland

This is the Highland / Ford Parkway store. Only one visit before, I brought my prescription Rx in…read moreto be registered to buy prescription food at this store. It is my fault for not memorizing that despite that they put all of the info into my computer file, I must bring a piece of paper in with a scan code every time I purchase Rx food. I understand this now. At the time, it was not clear to me. SO today when I visited the store to purchase over $120 worth of Rx food, I did not realize that I needed that piece of paper again. Every time. OK, now I get it. Rather than offering an option of flexibility for this one time while I learn the process, the cashier Erin did not bother to try to make this work this one time. She also did not offer to ask the manager to help me out / give me a learning period of ONE time. I left the food at the counter and walked out, vowing never to go back to this store. Any PETCO. After regaining my cool, I telephoned the manager Cynthia while sitting in my car in their parking lot. She was giving me the same story as Erin. I understood. This is my mistake. However, this is my second time doing this system of bringing in this piece of paper with the barcode. Who would think that once the prescription information is in the computer that a piece of paper would be needed every time a purchase is made. Anyway, I informed Cynthia that I spend hundreds of dollars on pet food at that store and am still learning the system for using the prescription food purchases. I asked whether they could be flexible while a person is learning. I also said I did not plan to bring my regular business to them anymore if this is how they handle regular customers. Fortunately, Cynthia had enough managerial skills to offer to help me this one time. She offered to allow me to complete my purchase this one time. I returned to the store check out area and purchased the prescription food. This whole long review is just to say that: 1. Yes, I made a mistake not having the process down on my first try. 2. PETCO staff at this location did not really care - they are not trained to actually try to help the customer, even when it is in their own sales interest. They are willing to lose customers with inflexibility. 3. This PETCO location's manager Cynthia showed good managerial skills by meeting the customer partway and allowing this one-time mistake to be overcome and converted me back into a customer for that store, just by her good judgement and flexibility. Sometimes even when you shouldnt have to ask, it is worthwhile to ask. Talk with the manager.

And if you're doing the buy 10, get one bag of dog, food, free, make sure you're checking your app…read moreconstantly! After almost 2 years, I started to wonder that it was a long time since my last free bag. When you give them your phone number at the checkout, they do not tell you when you have a free bag and the free bag expires quickly and starts over. It's up to you to get any information. Petco will pocket your points quick!

Avalon Parrots

Avalon Parrots

(2 reviews)

A helpful friendly place to get your parrot supplies…read more They are willing to go the extra mile to get you what you need. They work with a parrot rescue, so there are always several birds around. They used to be in the Avalon Building in White Bear Lake, but moved here when the building had structural issues.

Whether you are a new bird owner or your have a flock of your own at home this store is for you!…read moreThey have excellent food choices for birds and great toys. If they don't have what you want you can ask if they can get some with the next order. All the profits of the store are put into the Parrot Rescue Services that are part of the same building. They do adopt out birds and they take the time to make sure that the match between bird and new owner is a good fit to minimize any returns. The birds are the first priority. They are not just trying to cycle them through for adoption fees. They truly care about each and every bird in the rescue and want them to get a great home. It is worth a look there if you are interested in a bird, you will know exactly what you are getting before you bring your new companion bird home. Sabra and her staff of volunteers are great people that want to help birds and their owners. You cannot go wrong with this store and knowing the profits are going to help unwanted birds to be healthy and safe until they find a good lifelong home is so much better than supporting a for profit pet store!

Cat aMEWsement - petstore - Updated July 2026

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