These guys are great! Gary and Jordan are very knowledgeable. They were able to repair my…read moretransmission issue with little delay. I highly recommend them if you're in the New Market, Va. area

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

0 stars! I took my car here on a Monday to get a state inspection. They told me I needed two tires…read moreand said they could put them on but would have to do so the following day (Tuesday). I agreed and they said it would be ready by 11a/12p on Tuesday. At 1pm I hadn't heard from them so I called and they said the tires hadn't come yet (they did not tell me they didn't have the tires), but the tires would be there any minute and the car would be ready today. I called again at 330pm and they said the tires hadn't come and it wouldn't be ready until the following day. On Wednesday at 12pm, I called again and they said they were putting the tires on now and it would be about 45 minutes and stated I would get a text when the car was ready. At 2:00, I hadn't heard anything so I called again. They said the tires were on and they were waiting for a balance machine. I informed them I'd be in at 3pm to pick up my car and it needed to be ready. At 3pm I arrived at the station and they hadn't even started putting the tires on. I waited in the waiting room until 330 when it was finally done. It took 3 days for them to put on two tires, and they lied to me about its progress every step of the way. At approximately 2:05pm on Wednesday I received a notification through the Kia Access App that the theft alarm was activated. When I picked up my car and took it home I noticed that there was clear visible damage where it appeared as though someone used something to attempt to break into my vehicle. I confronted the station about it and they apologized and stated they would pay for the damages. It has been 3 weeks and they have not issued me a refund or paid for the damages despite me following up consistently. Do not take your car here!

Al is a great guy with nice vehicles at reasonable prices me and my husband bought a jeep there…read moretoday and when we told him about some issues we saw he quickly ordered the pieces needed to fix the problems. Highly recommend.

Very professional and great service. Nice to have a local automotive shop in Sperryville.read more

Great folks, I'm extremely satisfied Goodwork done on time. Have been a regular Customer for…read moresome time now.

On 5/23/24 my husband and I had a flat tire on interstate 81 N at 4am. We feel so incredibly…read moreBlessed that ROSEN TIRE & AUTO REPAIR was close by. Jessica was truly an Angel to us. We were treated like family. Ralph repaired our tire in a matter of minutes and got us back on the road. We are so very appreciative and thankful for ROSEN TIRE and their staff. We have never encountered such outstanding customer service. We are grateful beyond our ability to express.

Great service, in and out! State inspection and informed me of a couple issues to keep an eye on…read more No pressure. Thanks

Great experience with Hussey's! I called to get a wheel alignment and they squeezed me into their…read morebusy schedule the very next day. A few hours later, they called to let me know it was ready for pickup. The service was quick, the price was reasonable, and despite some of the reviews I've seen, I had a really positive experience. Would definitely go back!

This shop has taken care of my automobiles for quite a few years. I have always felt satisfied…read morewith the service and the cost. In my opinion, this shop is very honest and upfront with their estimates and services.

In luray for vacation and my car dies mid trip - recipe for disaster. I call Tom's as soon as they…read moreopen the next morning and they say they can look at it it but they arent sure they can fit in any major repairs that day. I get there, they diagnose i need new plug and coil....within 90 minutes they have the parts delivered and the car fixed. Thanks for saving my trip!

Very good service. Price is outstanding. Did a exhaust repair for $40 and that was 3 yrs ago and no…read moreissues since. Highly recommended

We were traveling from out of state and needed a new tire. They got us in quickly and did not cost…read moreus much.

this guy is a rip off !!!!!my daughter took her car to him to have oil change tire rotation because…read moreshe had some shaking in the front end of her car and to check it out after no communication trying to get a hold of them to find out what is going on with her car they put brakes and rotors without permission from her $900 later they make long story short. She finally went by there to pick up her keys were in the car and was unlocked so she went ahead and left with the same problem that was there when she dropped it off so she brings it front royal a real mechanic and to find out what was wrong with her car it has a bad Tyrod and was told it is a death trap driving it mind you my daughter and grandbabies has been riding in that car and he pretty much told her take her car somewhere does not care he has enough going on and he don't need her business and has plenty of business wtf this garage needs to be sued this could of been a bad situation if that Tyrod broke

Excellent service, nice people, great price, done quickly. My new repair shop! Spent too much money…read moreat another shop, charged me twice as much and issue was not resolved. I will definitely recommend!

Had some misfires on my F-150 they got me in. Fixed it up fast and for somewhat reasonable price.read more