1. Take 5 Oil Change

0

Harrisonburg, VA

Take 5 Oil Change

3.6 (14 reviews)
Open • 9:00 am - 5:00 pm
Updated 2 months ago

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6 months ago

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Victoria S.

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1 year ago

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Victoria S.

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4 months ago

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Victoria S.

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5 months ago

I got ripped off by this place today. $162.00 for an oil change? Come on, that's ridiculous. I won't go back...

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Victoria S.

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7 months ago

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Victoria S.

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4 years ago

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2 years ago

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2 years ago

Bill & his staff were great. There is no pressure on the upsell of services or products. They serviced my car quickly and efficiently.

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3 years ago

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4 years ago

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2 years ago

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4 years ago

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4 years ago

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4 years ago

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Firestone Complete Auto Care

Firestone Complete Auto Care

(47 reviews)

Stranded 300 miles from home, the Firestone team came up with a solution that helped me get home as…read moresafely and efficiently as possible! Good people working at this location!

I had a 10am appointment on Wednesday, September 16th. at the Harrisonburg, Virginia location. I…read morearrived at 945am and checked in for installation of (4) tires, Front end alignment and oil change. All in total of $1425.00. I sat in the lobby / waiting room and at 1105am I was still in the lobby with my car still sitting out front with no service started. I approached the counter and spoke with a young man and informed him that I had been sitting for over an hour with an appointment and yet my car was still sitting out front with no service and no communication that they were running behind or there was any issue. I asked for my keys back and stated that my time is very important to me and that the lack of communication was unacceptable. As the young man went to the bay to retrieve my keys the manager entered the front door with his lunch that he had ordered and made contact with the young man in the bay area. They spoke briefly at which time the young man approached me and handed me my keys and walked away. No apology or any type of concern from the young man working the counter or the manager. While Iam a fan of the firestone product this type of business operation is not acceptable. I totally understand that things happen and often the customer is inconvenienced by unforeseen circumstances. However this lack of communication, customer service and general business ethics is not acceptable. Iam sure I can find another Tire Vendor (Goodyear. Mr. Tire or Costco) that will gladly treat me better and appreciate my $1400.00. If Firestone is concerned about the overall business operation at the Harrisonburg, Virginia Facility I would certainly retain new management and a refresh of Customer Service Training for the staff you have working up front. Unfortunately I did not get the names of the staff I encountered but based on there ages mid to late 20's its obvious we have not empowered our younger folks or given them the proper tools to succeed in customer service and general business codes of conduct. What is the point of having an appointment if your not going to honor the time or your care for your customer. Utterly Ridiculous firemarshallgrace@yahoo.com

Take 5 Oil Change - oilchange - Updated October 2026

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