Stranded 300 miles from home, the Firestone team came up with a solution that helped me get home as safely and efficiently as possible! Good people working at this location! read more

I had a 10am appointment on Wednesday, September 16th. at the Harrisonburg, Virginia location. I arrived at 945am and checked in for installation of (4) tires, Front end alignment and oil change. All in total of $1425.00. I sat in the lobby / waiting room and at 1105am I was still in the lobby with my car still sitting out front with no service started. I approached the counter and spoke with a young man and informed him that I had been sitting for over an hour with an appointment and yet my car was still sitting out front with no service and no communication that they were running behind or there was any issue. I asked for my keys back and stated that my time is very important to me and that the lack of communication was unacceptable. As the young man went to the bay to retrieve my keys the manager entered the front door with his lunch that he had ordered and made contact with the young man in the bay area. They spoke briefly at which time the young man approached me and handed me my keys and walked away. No apology or any type of concern from the young man working the counter or the manager. While Iam a fan of the firestone product this type of business operation is not acceptable. I totally understand that things happen and often the customer is inconvenienced by unforeseen circumstances. However this lack of communication, customer service and general business ethics is not acceptable. Iam sure I can find another Tire Vendor (Goodyear. Mr. Tire or Costco) that will gladly treat me better and appreciate my $1400.00. If Firestone is concerned about the overall business operation at the Harrisonburg, Virginia Facility I would certainly retain new management and a refresh of Customer Service Training for the staff you have working up front. Unfortunately I did not get the names of the staff I encountered but based on there ages mid to late 20's its obvious we have not empowered our younger folks or given them the proper tools to succeed in customer service and general business codes of conduct. What is the point of having an appointment if your not going to honor the time or your care for your customer. Utterly Ridiculous firemarshallgrace@yahoo.com read more

Genesis was such an amazing rep! Called yesterday because I found a nail in my tire. After trying multiple places, he was able to help me. Him and another member of the team waited for me to arrive and take care of that nail. The plug took a bit of time and I was very grateful for their help. read more

Firestone Complete Auto Care - Tires Near Me - Harrisonburg, Virginia

Just asked for a standard oil change and got charged the premium price. Never had seen an oil change so expensive. Not only that but there was only 3 other people there but the oil change took an hour and a half. Would not recommend. read more

1,200 miles from home and the car won't start. Go it into Firestone and three hours later, back on the road.

I have always had a good experience at this Firestone. For anyone that blasted them for making an appointment for a state inspection - that's not true, state inspections are only done M-F and are first come, first serve, so yes you may have a bit of a wait. I have found their recommendations helpful and services are not overpriced. They have done some warranty work as well. I'm glad I got the road hazard protection with my tires when I bought them, as it covered a defective valve stem when I had a slow air leak in one of the tires. It's a busy place, but I think they do a great job. For anyone that thinks it's ok to yell at a captive audience, it's not. Obviously if there's an issue, you want it fixed but getting rude and unprofessional is just classless and there's never a reason for it. These people are trying to help fix your car, do you really want to treat them badly? read more

0/10 First time I came I felt like they were super helpful and the manager Mike help me get a good deal for fixing my rim. Then I came back and they broke my car key. The manager refunded me for having to buy a new key. Then I went back again and after I left both of my windshield wipers flew off while driving in the pouring rain. The manager refunded me for the windshield wipers, but why do they mess up everything. Work done: New (passenger rear) tire, oil change, cabin air filter Coolant Flush and Thermostat Battery, Brake Fluid, Oil Change, & Windshield Wipers (State Inspection) read more

Never go here for an inspection or any other work. They tried to charge my friend over $2000 to get an inspection-- they failed him because he didn't think that was an accurate quote. He went to another mechanic and they said his car was in great condition minus his right mirror light. Firestone will up charge you if you don't know what you are doing so be careful and stay away at all costs. read more

I dropped off my vehicle after scheduling an appointment for 2 services and a state inspection. I was told before that state inspections are first come, first serve. Which I get. The tech quoted me a couple hours since they had a couple in front of me, so I told them that was okay. I went ahead and left to do other things with my day. I drove past the Firestone multiple times and my vehicle sat for hours before moving into the shop. It's has been 5+ hours later and nobody had called me with an update, given the quoted time was "a couple hours". So after 8+ hours I decided to head to the shop and pick up my vehicle whether the services were completed or not. When I entered the lobby I see 4 guys sitting down. I find it a convenient coincidence that as soon as I walk in they begin to pull my vehicle out. I strongly believe that they were just sitting around. It took them 8+ hours to perform services that took them 3 hours the day prior on another vehicle of mine that I brought in. When I was asked to give my opinion on a company survey, I bombed them. The next day I got a call from Firestone store manager Mike and the desk guy was calling basically because I bombed them on the survey asking on what areas did they "fail" me in. From the start of the conversation he was very defensive, not even trying to listen to the customer and truly listening to me. He cut me off multiple times with defensive lines. After that I told him to have a great day and hung up. I have dealt with countless of firestones all around the country and this has been by far the worst customer service I have experienced DO NOT USE THEIR SERVICE! read more

Had a tire ready to blow from a rough spot, traveling through, was able to stop and get in early at 9, staff was friendly and helpful. They are quite accustomed to the Sunday through traveler, being the only shop open on a Sunday. Definitely try to get in the door first, there were only 2 staff members from what I could see that were doing the vehicle work and front desk work. read more

Team took us in late in the day because we had a flat on the highway on a Sunday. They were very accommodating and helpful. Logan was great. Thank you for getting us back on the road. 500 miles more to go. read more

i needed to have my 2000 Mustang inspected. It failed due to a rusty radiator support. I was not surprised that a 25 yr old car has an issue with rust. It spent the first 17 yrs in NY state. Salt on the road 4 mos. out of the year. It has only 90K on the odometer. They never called to tell me that it failed. I called them at 5:00 in the pm and no one answered the phone. I called a short time later and the desk guy said the inspection failed and would have the tech call me. No one called. I went in the next morning and was told that they could not perform the repair and offered no reference for a company that may repair it. So much for "complete car care". I went to a local Ford dealership who looked at it and they referred me to their collision company. Their collision estimator looked at it a he said that Firestone may have confused a thru hole as a rusty hole. I went back to Firestone, but they refused to change their conclusion. I left without incident or comment. When I was asked to give my opinion on a company survey, I bombed them. The next day I got a call from Firestone store and the desk guy was calling basically because I bombed them on the survey. In other words he decided to harass and intimidate me. He hung up on me! DO NOT USE THEIR SERVICE! read more

A week ago my boyfriend and I came here to get an alignment done on his car. They were really busy so he decided to schedule an appointment the following Tuesday at noon. Note, they've worked on his car before, so he had a free alignment and scheduling was really easy. Come Tuesday, he drives over just in time for his appointment. They tell him they can't do the alignment because his "car is too low" and they didn't want to break or scrap anything. Reasonable, right? Except they have a) done the alignment on his car before and b) do alignments on Corvettes lower than his Honda Accord. They just didn't want to do it. Plain and simple. They make alignment racks for cars that are lowered, so there is no excuse other than the fact it wasn't what they wanted to do that day. read more

They don't keep appointments very well, but the mechanics know their craft and they are honest.

What nice people! I really need to say that this may be the nicest place I've ever walked into in town. Yeah, definitely over-priced on the service side of things, but you knew that was gonna be the case when you chose Firestone. On the other hand, the work was RIGHT and the parts are top notch. So... read more

Just to show how much this place LOVES their customers....I filed a complaint with the BBB on how very unprofessional these people are...i got message next day that Firestone refused to respond to the complaint. So thats fine I will just go up a little further as I am not gonna let this go. If you cant do your job you need to get out of the business. These people are so very lazy and do as little as they have to to get the cars out of the way. I seen what they do with my own eyes how they treat others vehicles and I would not trust them with a rock! read more

Last weekend, my wife, daughter and I were driving back from VA Tech when some dashboard brake warnings started flashing, so we pulled over and as soon as I got out of the Jeep, I smelled burning brake pads. I bent down and checked the rim and it was very hot, while all the others were barely warm. I figured I had a stuck brake caliper but didn't have any tools that could help me in the vehicle. We let the wheel cool down a bit and drove to Firestone in Harrisonburg at 3 in the afternoon and asked if they could take a quick look. I knew it was two hours until closing and I said I just needed to know if the Jeep would get us home safely. I was thinking I would need some work that would keep us in Harrisonburg overnight, but better safe than sorry. Nick at the front desk told me he couldn't make any promises about fixing the vehicle but would get it in to be looked at as soon as possible. I gave him my number and told him we would grab some food and wait for his call. A little over an hour and a half later Nick called us over to tell us that they looked at the Jeep, drove it around at higher speeds, did a complete and thorough brake inspection and everything was working fine. Nick said: "I could charge you for new calipers and pads, but you simply don't need them". I'm telling you this: In Ashburn, VA you will NEVER hear that from a mechanic- ever. Nick handed me my keys and said the brake check is a complimentary service and he was very confident the Jeep would be fine, and he and the mechanic who looked at the brakes think something just got caught and then worked its way out. We got home safely and the wheel was cool when we arrived so I suspect they were right. Nick, thank you for caring about me and my family and making sure we arrived home safely, and thank you for your honesty- that is so refreshing and heartening. It's nice to know there are still some good, honest, people left in this world. read more

I never leave reviews on Yelp, (literally this is my second time) but this story was worth it. Recently, I was told by someone I trust that my tires needed replacing. So, I went to Firestone to get them checked out. I've been a long time customer at Firestone (two years or more), and got my current tires from them under 20K miles ago (the receipt I kept shows it was a year and a half ago). The tires are supposed to have a 50K warranty, but after the front desk guy at Firestone checked them out, I was told that, they do need replacing and, because I hadn't had them rotated, they aren't under warranty. Hmmm... Funny thing is, I went to Firestone for all of my oil changes since I bought the tires. They recommended new brakes, along with a list of 4-5 other items throughout that time period (I asked them to write them down each time and I have them listed on my receipts from each oil change if you're interested...) but every trip they failed to mention needing a tire rotation. Funny how that works huh? You'd think the professionals would be responsible to help you know what to do and when right? They seemed to have no problem recommending things that took my money though! So things get better after this. I called their corporate office afterward to confirm this ridiculousness. After explaining my situation (not mentioning what the guy in the store said to see if I'd get a similar story), the woman on the phone said that the issue was a manufacturer thing(wow... that's not the same story...), and not a Firestone problem. She said I needed to contact Primewell tires to deal with it. I then explained that on Firestone's website, under "limited warranty" it clearly says they cover the Primewell tires I bought at their shop. In response, she paused, and magically seemed to change her mind and agree that the warranty did cover it now. Of course, she never mentioned anything about tire rotations voiding the warranty, but as soon as I mentioned that the guy at the store told me this, she again magically flipped back to saying they're not covered. Seriously?... Bottom line, after two years or more of being a customer here, they've tried to pull one too many cheap moves on me. If you want a shop that will recommend repairs that cost you money, but fail to recommend those that don't, go here. Otherwise, steer clear... literally. read more

Firestone Complete Auto Care - Some of the many recommendations I mentioned... nothing about tire rotations though. Funny huh? - Tires Near Me - Harrisonburg, Virginia

I used this Firestone for all my maintenances over the last two years. They were very strong and reliable, and willing to help with anything BACK THEN. Over the last year I've had to bring my vehicles back on MULTIPLE occasions after having work done for them to fix an issue that was never resolved or created by them. I'm assuming there has been a lot of staff turn over. The current staff are unfriendly and rude, and work with zero urgency. Which makes me question weather I'm getting quality work or not since everyone seems so careless. I only return to this location for alignments since I purchased their life time alignment package. Otherwise, I wouldn't recommend this location unless you want to leave with more problems than when you arrived. Two stars is generous. read more

Saturday I visited 4 Harrisonburg locations trying to purchase a set of tires. The first 4the were unable to remove the rear tire that had problematic flat. At 5:00 I had resolved I was going to have to stay in Harrisonburg to have the work completed the next morning. Fortunately I stopped at Firestone. Logan could tell I was at my wits end, so he had Chris work his magic loosening the bad lug nut and replacing the tire. I cannot thank them enough. It was a long a frustrating day. They were kind, helpful and did a great job. read more

What could have been a huge burden and delay turned out to be a small hiccup! After traveling all the way from northern Illinois in a minivan (rental), Derek was extremely friendly and helpful. He Got us right back on the road and patched our tire at a moments notice. Even better, they never asked for payment or gave us hassle about billing the rental company! Thanks to the team there...great working staff. read more

Firestone allowed me to make an appointment online. They confirmed the appointment over email. When I arrived, they said that the online system doesn't work and that they would not squeeze me in for an oil change. The associate I spoke with was very rude and unhelpful. I had to scramble to find a new oil change appointment somewhere else last minute. Terrible experience and I will never be back. read more

I was visiting Harrisonburg from DC on Sunday and had a flat tire. I visited Firestone at 4 PM and they refused to fix my tire as they only had an hour before they closed. I pleased for help as I had to be in Washington DC soon. Desperately, I went to NTW and at 4:30 PM, they graciously helped me. I recommend NTW and management should have a sensitivity training for the Firestone team. read more

Such a great experience! We were concerned our tire had a leak, and they solved the problem quickly and sufficiently. Fernando was a delight to speak with and really made made the experience better. read more

I've been to this firestone multiple times, and while they were always a bit rude I assumed it was due to how busy they get. Today I made an appointment and was told it would be under two hours for my car to be ready, the time was confirmed when I dropped off my car. Two hours and one minute after I dropped my car off I received a phone call in which I was told my car was "almost done." I waited two more hours before going in to pick up my car because I was running errands; upon arrival and asking for my car they appeared to have lost my paperwork. I watched the front desk attendant search and yell at mechanics for seven minutes before he returned and said it would be another ten minutes because they hadn't even started my alignment. I am usually a rather patient person but after being told my car would be ready in two hours multiple times and returning four hours later to pick it up with it still not being complete I was over it. They tried to blame me and how busy they were repeatedly and never once apologized or acknowledged having lost my car's paper work. Beyond that, they can't seem to figure out my account and make me redo and lookup my account number and payment method every time I come even though they state every time they will save my info in my file. The desk staff has been rude to me every time I've been here. read more

Thank you for such excellent care of my son today!! At 2:30pm on the Sunday after Thanksgiving, my college son called to let me know he was stranded on the side of the road, just south of Harrisonburg, 1/2 way to his final destination of WVU. We used our roadside service and was able to get him towed to your shop. The car and son arrived at 4:30. The shop closes at 5pm. They stayed and got his car working again, and his on his way be 5:45. WOW. Amazing. Thank you from the bottom of my heart. We will always recommend you to our friends in the area. - Shelly read more

My daughter and I were in town (on a Sunday) to set up her apartment when my engine coolant light came on. Nicholas was working the front desk and was able to work us in. Thankfully no huge issues just low coolant. I was only charged $10 which is a bargain compared to what the Volvo dealership would have charged me just to check. I was very grateful for the service and professionalism. I advised my daughter to come to this Firestone for any issues while she is at JMU. read more

Aside from scaring my wife into spending $300 on something I had replaced the week prior and passing my vehicle on a safety inspection that should've failed; they were extremely nice about taking my money. Lost my business for anything but tires. read more

FANTASTIC! Great customer service. I highly recommend! I experienced an issue (road hazard) with one of my tires I recently had installed at my local Firestone. Fortunately, I was able to connect with Jason who looked over my tire and put some air into to temporarily to get me back on the road until the new tire could be shipped from nearest warehouse and installed on the following day. Jason was efficient and great to work with. Thanks again for helping out someone who was traveling and in need. read more

I took my company vehicle here to get an oil change and while they took my truck back within 5 minutes, it took over an hour before the service was completed. Part of the service package also included a tire rotation. My front tires are inflated to 60 and my back tires are 80. When they rotated the tires they didn't bother changing the tire pressure let alone correcting it. The associates were nice enough and the place was clean but the service was rather sloppy and careless... read more

Broken air conditioning enroute from Boston to Orlando - Saturday afternoon - fit us in and fixed it up- back in the road in 90 minutes. Great service!! read more

Bottom Line: The Service Manager will stand by their work and do right by the customer! My daughter took my vehicle there for service as the belt was creating a squeal. The technician found that the serpentine belt needed to be removed and replaced. My daughter picked up the car and found that the squeal was still present. I arranged a car sway with her and found that the serpentine belt was installed with a tension level well below specs. After tightening the belt, the sound went away and the vehicle is working as advertised. I called the service manager for the store and explained the story above; without hesitation, he offered a refund on labor. He was very apologetic for the hassle the service caused me. He really regretted the issue wasn't really discovered until I had the vehicle some 300 miles away... he couldn't use that as a teaching opportunity for his technician. Odd isn't it, to give a 4* rating for poorly completed maintenance work? Yes, it is, but I put great value in a manager willing to admit a problem and rectify it. His actions gives me confidence that I will receive great service from their company if I ever have the need to visit again. Thank you Wayne. read more

Great customer service from Anthony and Tim. I was visiting from out of town when I picked up a screw in my rear left tire. The only thing worse than having a flat, is when it's also the coldest day of the year and you are visiting out of town. Luckily, They were able to patch it and have me on my way. Highly recommend! read more

I brought my car in to get inspected yesterday. My car is in perfect condition, and has only 18,000 miles on it. I was told by Firestone that my car failed inspection because I needed shocks. The cost would be $545.62. I told Firestone to forget about it and I brought my car to a different mechanic. Needless to say my car did NOT need shocks and passed inspection with flying colors. I was also told that my Firestone complaint was not the first. Firestone just lost a customer, and hopefully more once I spread the word, because of their GREED. read more

PLEASE DO NOT GO TO THIS PLACE. Staff is very rude. Does not listen to your concerns or inputs. Would not respond with proper information and answers. No matter what, all their answers will be one liners with minimum words required. Seems they are always hiding things so that they can rip money out of the customers.. PLEASE DO NOT GO TO THIS PLACE. read more

Stopped in on a Sunday morning with a tire that was leaking air fully expecting to be turned away as they were extremely busy. To my surprise they were extremely cordial and got me in almost immediately. It is nice to know that there are still businesses that care about people. I was from our of state so there was no expectation of future business, just a shop that is there to help people. It doesn't get any better than this. read more

Horrible. I brought my car in for a simple inspection and they failed it for 4 different things. I knew something was off so I took my car somewhere else and they said that nothing was wrong and that it passed inspection. Firestone just wants your money, don't take your car there for an inspection. They told me it would have been upwards of $1000 for repairs all the while I didn't even need them at all. Ridiculous and obnoxious. I wish I could give them 0 stars read more

Lost my business today. I always went to firestone for my car needs. I called in the morning about a state inspection and they said it'd be "about 2 hours" until they could get it in the shop since they don't take appointments for inspections. I brought it in 2 hours later and was told it'd be a few more hours. I asked about the possibility of the next morning and the gentleman helping me rolled his eyes and gave me a look like it was a ridiculous question. I personally don't enjoy being treated like that, so no more firestone for me. read more

Poor results. Needed state inspection, left car in morning with promise of finish by early afternoon. Long story, results? Left at 4PM. Will not return. Big talkers, poor results. read more

Pretty great experience - talk to Jason or Anthony. Went down the road to Jiffy Lube for an oil change, they quoted me $90 because of the oil I use. Called Firestone, guy quoted me $65 for same service, THEN directed me (unprompted) to an online $20 coupon I just had to show him on my smart phone. Nice service! read more