Had a nail in my tire and swung by their shop 30 minutes before closing. Employees were sitting…read moredown and said that they couldn't fit in a simple plug job on a tire. Told me they could do it tomorrow. Drove out to CC Rosen and they happily fit me in. CC Rosen said that they always try to squeeze someone in that needs a simple tire repair. So much for supporting my local tire shop in Bridgewater - make the drive over to CC Rosen.

Stay away !!! Told me tires were unavailable, said I had to…read morecheck with them each day to see if any are available, that they wouldn't contact me. After half hour of me asking questions, I find out that I can order them and have in 5 days - they never offered this option to me. I ordered a set of BF's, they had them in 2 days. (That 20 minutes ago was "unavailable") Upon install, they had two instructions - white letters out, and install/program new pressure sensors. Picked truck up - white letters were not showing, and sensors not programmed. They said, well just bring it back tomorrow and we'll fix it. I have 48 Allen head bold around my rims that they said they had to remove. Looking at them when got home, several were missing, paint chipped off, and several were cross-threaded and in the wheel crooked. I removed them all to repaint, and many off them were stripped and wouldn't even back out. They used power tool to install, in aluminum rims !!! No way would I ever hand my keys to them again. Their not concerned about your business, wreckless at their crappy work, and really couldn't care less. In talking to several people, they each had their own story of their inferior work that they basically shrugged their shoulders at, and had not corrected. So... stay far away, and look elsewhere for any auto services !!!

Quick diagnosis and repair of a starter on old model Dodge. Available the same day. Thank you guys!read more

Excellent service. Polite staff - they go above and beyond to ensure your vehicle is working…read moreproperly.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Put two kids through JMU with beaters and w Car ER's help, we kept them in a functional vehicle for…read morethe duration of their time in Rocktown. I do most of the repairs on their cars when they are home and knew their vehicles well- but when they were away I needed another option. These folks are prompt, highly communicative, HONEST, and their prices are excellent. I never had them quote for unnecessary repairs. They provided some helpful suggestions to do repairs that were reasonable for very old vehicles. They do quality repairs and they honor their work. When I had a rebuilt alternator fail about a year after replaced- they replaced it with no charge for the unit (just labor). I've also had brake work and other repairs done there with excellent outcomes. If you're looking for a reliable mechanic for your college student away from home and are worried about being taken advantage of by an unknown mechanic- rest easy. These folks are outstanding and trustworthy. I wish I had them in my town- they would be my go to mechanic every time!

I was on vacation when I had a major failure with my car. Was able to limp off highway and a local…read moretold me to bring my car here. My car sat at this shop for over a month! There was some kind of problem with getting the part to repair. After I picked up the car and got on highway, I found out it still wasn't dined correctly. Drove home with a terrible vibration. At that point I just wanted to get home and get my car home where a competent mechanic could fix it. The repair bill from Bridgewater was very high and I expected to get my car back repaired correctly. I also wanted to comment that during the month long wait I never received any updates unless I called them. Even if I called and left a message I never got a call back.

New to the area, went to get annual inspection. Was told that the ball joint was so bad that the…read moretech "could pull it out by hand" and that it was dangerous for me to even drive home. That seemed off to us, so we took it somewhere else to get repaired. The person who did the work said the joint was absolutely nowhere near that bad, and that some of the other things they'd failed us on were fine (we know that's true because we didn't even fix everything on their list, and they passed it fine on the reinspection!). But the kicker is, I asked them to do an allignment when I brought it back to reinspect, and the car was making a super weird thumping noise when I picked it up. On the interstate, it sounded literally like a helicopter. That's when we pulled over and my partner realized the lugnuts on one of the front tires weren't even tightened! He could turn them with his hands there on the side of the road!! We found out later that the same thing happened to one of our friends (BCC failed them for bad brake pads, when someone else repaired them they found the pads still had like an inch of wear left). Absolute scammers.

A bit pricy, but work was good and communication was great! Also all employees are very kind and…read morewill answer any questions

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

Josh helped us with a big unexpected car repair - exceptional service, great communication, and…read moreamazing attention to detail. He took the time to explain (and show us) the broken down parts and why certain fixes were necessary. Superb customer service and high quality work. Highly recommend!

From the owner: Fast, Reliable Towing & Auto Repair – 24/7 Service You Can Count On!…read moreStranded? Need a tow or quick repair? LHP Enterprises Towing & Repair is your go-to for emergency towing and full-service auto repair. Available 24/7, we handle breakdowns, jump starts, lockouts, flat tires, and accident recovery—fast and affordably. Once you’re off the road, our certified mechanics can take care of everything from oil changes and brake jobs to diagnostics, engine repair, A/C service, and more. We service all makes and models with honest pricing and quality workmanship. ✔ 24/7 local & long-distance towing ✔ EV/Hybrid repair/batteries ✔ Honest, affordable pricing ✔ Diesel and Exotic repair ✔ Serving Rockingham Co and surrounding areas We treat every car like our own and every customer like family. Whether it’s a roadside emergency or routine maintenance, LHP Enterprises Towing & Repair is here to help. 📞 Call now: 540-935-1649 📍 Visit us: 829 Cottontail Trail Mt. Crawford, VA 22841

On 5/23/24 my husband and I had a flat tire on interstate 81 N at 4am. We feel so incredibly…read moreBlessed that ROSEN TIRE & AUTO REPAIR was close by. Jessica was truly an Angel to us. We were treated like family. Ralph repaired our tire in a matter of minutes and got us back on the road. We are so very appreciative and thankful for ROSEN TIRE and their staff. We have never encountered such outstanding customer service. We are grateful beyond our ability to express.

Great service, in and out! State inspection and informed me of a couple issues to keep an eye on…read more No pressure. Thanks

DO NOT GO TO THIS PLACE!!!! Went here to get my car worked on and now I have to buy a new car…read more Almost ended up in the hospital and thank God I didn't hurt anyone else around me. If there was a zero star option, I would have pick that. Do not trust these individuals, they will take your money and not take responsibility for the work they do. They are scammers. Edit: This is my reply to the store's comment below. My husband tried to consult with you all at your shop and your employees did not want to take responsibility for the work they provided. After telling him that the newest employee was the one that worked on the car.... We simply wanted a refund because the car is in worse shape than when it arrived but your employees wanted to argue instead of help so we will not contact you guys again unless you plan to give us our money back. You can contact him, it's Cody B. in your system.

I'm not sure why, but there really isn't a culture of helpfulness there. Scheduling is…read morearbitrary--maybe you schedule an oil change for 2pm on a Tuesday (or whenever). Buddy, you will be waiting FOREVER for them to even get to your vehicle. And then it'll take FOREVER to actually do the service. And then a sullen mechanic who doesn't enjoy people-ing and I'll toss some papers and some keys on the counter without a word. It's fine that a mechanic doesn't particularly want to talk to customers. I get it. Other staff are ostensibly present to handle these human vs shop interactions, but usually they're not. And when they are there, what you'll get is a big helping of "tough luck" or a story about work you need done on your car and scoffing indifference if you refuse. They've repeatedly been unable to help me in a timely manner, and I am not alone. I don't know why these folks don't care... in general... they just seem ornery and apathetic. So. Avoid this place. Unless they undergo a massive transformation. Until then, this place will just make your soul tired.