A bit pricy, but work was good and communication was great! Also all employees are very kind and…read morewill answer any questions

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

So impressed with the service from here. My son is at JMU and needed his car fixed. I looked at…read moreYelp reviews long distance and based on the customers' feedback I gave him CAR ER's phone number. I am so incredibly glad I did. They gave him an initial estimate (parts and labor). The labor exceeded the estimate but wanted to stay true to their word. That means the world not only for a college kid paying for a car out of his own pocket but for the integrity of the shop. You have his business for as long as he is in Harrisonburg. Can't recommend this business highly enough.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Quick diagnosis and repair of a starter on old model Dodge. Available the same day. Thank you guys!read more

Excellent service. Polite staff - they go above and beyond to ensure your vehicle is working…read moreproperly.

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

I got a nail in my tire traveling from New Jersey. I need to get some help quick big L tire pros…read moreshowed that they are the pros.

They did a great job correcting problems I had been having with my tires! They were friendly and…read moreprofessional.

Honest…read more Knowledgeable. Kind. Trustworthy shop. If you have a European vehicle I highly recommend this shop.

I found this place while on a cross country trip. Needed an oil change, they got me in quickly and…read moreback on the road. Great people and great service. It can be tricky finding a trustworthy mechanic while traveling. Glad I found them.

On 5/23/24 my husband and I had a flat tire on interstate 81 N at 4am. We feel so incredibly…read moreBlessed that ROSEN TIRE & AUTO REPAIR was close by. Jessica was truly an Angel to us. We were treated like family. Ralph repaired our tire in a matter of minutes and got us back on the road. We are so very appreciative and thankful for ROSEN TIRE and their staff. We have never encountered such outstanding customer service. We are grateful beyond our ability to express.

Great service, in and out! State inspection and informed me of a couple issues to keep an eye on…read more No pressure. Thanks

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

Trustworthy and Quality service. Stopped by the other week without an appointment on my way out of…read moretown needing a quick repair and the owner himself came out to diagnose and fix the issue. Always helpful and honest over the years I've been taking my vehicles there. Thanks!

Had a nail in my tire and swung by their shop 30 minutes before closing. Employees were sitting…read moredown and said that they couldn't fit in a simple plug job on a tire. Told me they could do it tomorrow. Drove out to CC Rosen and they happily fit me in. CC Rosen said that they always try to squeeze someone in that needs a simple tire repair. So much for supporting my local tire shop in Bridgewater - make the drive over to CC Rosen.

Stay away !!! Told me tires were unavailable, said I had to…read morecheck with them each day to see if any are available, that they wouldn't contact me. After half hour of me asking questions, I find out that I can order them and have in 5 days - they never offered this option to me. I ordered a set of BF's, they had them in 2 days. (That 20 minutes ago was "unavailable") Upon install, they had two instructions - white letters out, and install/program new pressure sensors. Picked truck up - white letters were not showing, and sensors not programmed. They said, well just bring it back tomorrow and we'll fix it. I have 48 Allen head bold around my rims that they said they had to remove. Looking at them when got home, several were missing, paint chipped off, and several were cross-threaded and in the wheel crooked. I removed them all to repaint, and many off them were stripped and wouldn't even back out. They used power tool to install, in aluminum rims !!! No way would I ever hand my keys to them again. Their not concerned about your business, wreckless at their crappy work, and really couldn't care less. In talking to several people, they each had their own story of their inferior work that they basically shrugged their shoulders at, and had not corrected. So... stay far away, and look elsewhere for any auto services !!!

They quoted me a price and when I go to pay the bill it was double they said 8 to 10 hours of…read morelabour I go to pay the bill. It was 28 hours of labour and then they told me a week and they've had my vehicle for a month. This place is a bunch of crooks. I wouldn't bring my wheelbarrow here.

Asked for a estimate for oil change and trans drain and fill with me providing all fluids and…read morefilter. Got a quote for 30.99. A while later was quoted over $200. Went elsewhere and got it done for $115 in Luray