rude phone call when I needed help on the side of the road stranded and already stressed and sad…read more condescending and not understanding at all. After the towe instead of getting my credentials over the phone the dispatcher had someone take a picture of the card itself very uncomfortable with this. The payment hasn't even gone through yet but I am disabling my card and using another one to pay. That is not okay. The receipt I was given was also blank. I took a picture of the original for my record instead of taking it cuase I didn't know if that would cause conflict. I just wanted to get in get my dogs out and sleep it was late 9-9:40 and the car breaking down was already stressful enough.

Fast service in the middle of a workday: sent a flatbed for my 2017 Volvo XC60, got me to the…read moredealer for a last-minute service appointment. Professional driver, professional service.

These people are the worst…read more I was in a hospital 4 hours away. Over 7 days, I called them twice to let the car be picked up by a friend. They told me not unless the friend had my i.d., which they couldn't get, me being 4 hours away. On the 7th day, I got the body shop to request it. They so enjoyed charging: $595 ($85 x 7,) they gruffed that it was all my fault: "I had alcohol in the back seat in a cooler." Then, hung up on me. Rude, ridiculous, unrepentant. Worse than worst.

I needed to have my car towed in for a scheduled repair. I live near Proffit Road and had seen…read moreAlbemarle Towing trucks in the area so I called. The lady in the office was friendly and organized and penciled me in for that coming Monday. The driver arrived timely, was very personable, hooked up my car on the flatbed and took it where needed. The experience was stressless and the car arrived without any problems and the cost was very reasonable. I'll definitely use Albemarle Towing in the future should I need a tow.

I had a series of bad experiences with Small Town Towing. I did give 1 star instead of 0 because…read morethe owner speaks pleasantly while robbing you or explaining why the paperwork for you title transfer was never executed after they force you to sell your car to them to cover the excessive fees or when the guy covering the desk lies about their hours of operations or the driver gets aggressive when talking on the phone. The whole situation was a nightmare that dragged on for months.

small town towing is one of the best towing service in central va…read more very fair pricing & when i called the owner answered my call & took all the time needed to insure our familys' safety. i am a former uscg lic. captain & disabled & have a service k-9 german shepard. small town towing was very understanding that 'my service k-9 & i can not be separated. owner understood & made 'special arrangements' for my k-9 & grandchildren. thank small town towing for caring for others capt1 clifford s.

Thanks Jamie & Greg for always answering the phone & always making sure to get to the vehicle so…read morequickly! My boss was shocked how quickly you guys had our truck picked up and taken to the shop, that he said ACE is now the ONLY tow company we call for our business needs as well!! Then these 2 helped my Uncle who owns a local body shop, he had a break-in and these guys went above and beyond to help out!! THANK YOU SO MUCH!!! Keep up the good work guys!! You are an asset to the community for sure!!!

*CHECK WHAT TOWING COMPANY YOUR APARTMENT CONTRACTS WITH*…read more If it's these guys, pray your car never gets towed by them. Hands down the most unprofessional tow-shop I've had to deal with. When I arrived there was nobody there, called the number on the sign and the first words out of their mouth were "Are you paying with cash". Man showed up with a bag of gas-station canned cocktails (actively drinking on the sidewalk), said he was an employee and asked to use my phone to call a different employee who showed up shortly after. The only paperwork they had was a stack of post-it notes that had various tow dates and times. They struggled to identify when my car was towed and how much it would cost me. They came up with a total, and I went to pay and they had no cash for change after they specifically asked that I pay cash. After having to go get change I returned, paid and then they had to send someone to go to a different employee who was at a restaurant to get the gate keys. Once they opened the gate, they said I was good to go. I said that I was not due to my car being parked in behind multiple other cars. They then had to call another employee and bring a tow truck from across town to move the cars, which allowed me to finally leave.

B&M were sourced through my USAA roadside assistance for a flat tire and they were great. They were…read moresuper prompt and communicative. When I called to get an updated eta, they were so nice. When the guys showed up, they were kind, quick, and competent. They made sure the next steps were ready to go and met us there. I was so grateful for their humor and kindness during the exchange.

I couldn't recommend this company enough! Not only were they so kind, but I also had a time limit…read moreto move the car by an hour and a half later and they still managed to get someone out to me in pristine timing.

If you need a towing service, I totally recommend them. Service above and beyond. Just a flat tire…read morein my driveway, but Leviticus followed me to the shop to get the patch. They are lucky to have him.

Extremely rude employee working in the office. The customer service over the phone was just as…read morebad--completely unhelpful and lacking any empathy for someone already dealing with the stress of having their car towed. The tow itself wasn't even my fault; it was due to an issue with the property management where I was staying. The employee was disrespectful, repeatedly yelled at me, and made the situation far more stressful than it needed to be. I ultimately had to call the police because of his behavior. As someone experiencing their first tow in a foreign country, this was an incredibly upsetting experience. A little professionalism and basic courtesy would have gone a long way. I would not recommend doing business with this company. The management's lack of professionalism and respect for customers turned an already stressful situation into an unnecessarily hostile one. I hope they take customer service seriously and treat future customers with the dignity and courtesy that everyone deserves.

My insurance company set up a tow with Tommy Shulls. I got a text saying they'd be arriving in 40…read moreminutes, but then they immediately called and said they were only 5 minutes away. He stayed on the phone with me to make sure he arrived at the right place, got there quickly, took care of my car, and was friendly. Very helpful!

Towed my car Not…read moremuch else to say. I'm not a fan of having to get my car towed, but who really is? This company, however, was transparent, communicative, and very kind. I'm certain that I was short-tempered and my anger had to have been palpable. Nevertheless, they made this costly experience the best it possibly could have been. For that, I thank them, yet I hope to never have to use them again!

The best towing service in town. Reliable, quick, helpful, and friendly. 11/10 would call again…read more They want to truly help you, not just run a business. Jamal is the bomb and has made a few unfortunate experiences way better just by being himself. Thank you, Jamal!

I broke down on the road, and they came over in an heartbeat, they help me to get to a safe place…read moreand repair my truck so I can keep running to my destination, I want to say thank you for your help and I love it the way you guys handle business, very comunicative, very honest and very well educated, it's rare today find business who respect and values costumers, thank you again and I wish you to grown all over the USA because Americans need business like your.