What a great company! From the second I called I was impressed. I have been disappointed with my previous generator service company so set out to find a new one. The office staff at Red's was patient and knowledgeable. Making the appointment took mins and the woman answering the phone answered all my questions. The technician that showed up was fantastic- cleaned my unit inside and out (old company never did), performed a full service and transfer test. He showed me how to manually transfer also (I had never learned) and put me on their dealer fleet monitoring. They have 24/7 emergency service and the calls go to an actual employee - not an answering service. The owner is a local firefighter in town also- the commitment to their local community evident. Highly recommend! read more