This place is clean and organized with carts available at entrances of inside storage. Climate…read morecontrolled, secure and safe to access at 24 hour gated property. Price for a month was reasonable for our delayed transition between homes.

lot is not plowed very well, snow is piled 3 feet high in front of several units and several others…read morewho also complained that they could not get in their units because snow was piled high in front of the access door, unable to access units because of snow piles. both gates are up allowing anyone access.

I put in a reservation for a truck the week before I went to pick it up. Everything went great. I…read moreanswered all their questions. Gave them my card information. No problems. I showed up to pick up the truck. Everything seemed to be going fine and then they asked for a third phone number. I didn't have a third phone number to give them. They argued, and I explained to them that I had nobody that wasn't at work that I could give them a phone number to. The manager decided to cancel my reservation and send it to a place that 2 single white women should not enter down in Cleveland someplace. There are other rentals closer that he could have chosen. When I called customer service (while I stood there in line) they told me that there were other forms of ID he could have asked for. All she asked for was a phone number. He did not give us any other options. The woman at customer service said there was a list of things that pops up. When that phone number request pops up. He could have asked for any of those things. And we actually had a couple of them. The way he spoke to us was condescending and rude. I was at that location 2 weeks ago, rented a truck and a storage space, had absolutely no problems. The people were so friendly and went out of their way to help and get me what I needed. I will never go back to U-Haul again.

Ive rented here multiple units and trucks here. Every time they increase my rent within a couple…read moremonths of me moving in. Im not local so there is nothing I can do to relocate my things. I will call and they will act as though it was unintentional and make some effort to make it right. Its bad business. High staff turnover. It is clean, neat, climate controlled, good hours for access, and a one stop shop. I doubt I will be back here for a unit.

The place is clean and appears well-run on site. BUT. You get a storage space and (if you are…read morenaive and unsuspecting like me) they raise the cost to 125% of what you were paying. I.e. I was paying $199/month and 5 months into my deal with them...They raised it to $247/month. After taxes and mandatory insurance, $280/month. Up from $228 total. When I called to ask about it, they informed me this happens every 6 months. Standard. That is RIDICULOUS and predatory, in my opinion. I'm getting out. And do not recommend.

Do NOT recommend use of this place…read more We reserved a 7x10 unit online, but when we showed up, the unit the manager showed us was only 7x7.5. When we initially said, "this looks smaller than what we ordered", she tried to gaslight us saying, "no, it's 7x10". However, it was only when we showed her that the measurements on the unit's label that said 7x7.5, she started saying that it was our fault for not checking the unit in-person before reserving. And somehow it was our fault for not knowing their website was broken. Our primary account holder (the person who made the reservation), attempted to negotiate with the manager, citing his online reservation. Only to be led to a 10x10 unit with an additional charge. This bait and switch was not appreciated along with the condescending and patronizing tone of the worker. The three other people who were helping with the move-in were yelled out of the front area because they were not the primary account holder and "I don't want to deal with them" (we were standing quietly). While this was happening, another customer was in the same room. He was not asked to leave at any point. Overall, there was a lot of shady behavior and red flags. Our unit was silently downgraded with no notice to us or pay decrease, we were gaslit into thinking the unit was the size we wanted, our primary account holder was arbitrarily isolated when discussing options for getting the size we needed, customers were strongly pushed into writing good reviews, and the experience was overall much worse than when I used iStorage the previous year. We would not suggest trusting this location with your business or storage items.

They are just good to deal with and their equipment is good too. And close to my houseread more

I made the mistake of renting an upright deck sander from Home Depot. Never again!!! Nasty, dirty…read moreequipment and poor service. Handy Rents should have more reviews because everything is a 5 here!!! They have been in business over 3o years and the young men in charge (Tim , Tony) were so professional, polite and total gentlemen! The store is open, organized and neat! The equipment is handed to you clean. They provide any instruction needed, take it to your car and come right out when you pull up for return. They are well competitively priced and honest. They even took a look at my personal sander I thought I broke and fixed a simple repair for me! I highly recommend this spot for rental of any handheld or heavy duty tool or equipment!!!! Hands Down!!!

They cancled my rental agreement less than 4 days into my contract and won't pay for a uhual…read more Do not do business with this con artist! If I could 0 stars I would.

I have rented here for over a year now and have nothing but good things to say. From signing up to…read morethe owners diligence in quality control. Many storage facilities you find it to be poorly maintained and rodent infested. They care about protecting your personal belongings for a value you cannot beat. The owner is responsive even outside of normal business hours and is flexible in accommodating your needs. The items I have there are valuable to me and I feel confident that they are safe at all times. You receive top tier service at a reasonable price. Obtaining access to the unit couldn't be easier with a secure gate that is accessed by a personalized code. During the winter the lot is cleared making access the unit easy. I cannot say enough good things about Old State Storage and mention them often to friends and family.

Facility is clean and well maintained. Owners are friendly and professional. Security cameras…read moreeverywhere. The pricing is very reasonable as well.

Since Valley Storage purchased this business, they have consistently raised prices, I now pay…read more$570.00 monthly for a large unit. They did away with the on site assistant and charged us an additional monthly fee for the "new virtual assistant " that is worthless. They charged us more for lousy service. I have not been able to get into the unit for almost a week since the opener quit working. Told they are working on it. I would not recommend this place to anyone e.

Nice people to work with. Very helpful and understanding. We are glad that it is month to month.read more

Really great facility, good pricing, and easy to cancel when not needed anymore. Very helpful and…read morefriendly staff.

I went on the website last night and quickly became overwhelmed with the information. I signed off…read morenot completing my registration, I have never used a storage unit before. Fortunately, for me I received a phone call from the nicest person today, Dedreeya, who talked me through the registration and was able to answer ALL my questions. She made this transition for me painless. Dedreeya, has my respect and gratitude. Debbie L

Price was high. Water leaked into my unit. Dead mice in unit. Was better when a person was on the…read moreproperty. $200+ for a 10 x10 unit is costly.