After requesting info from several storage companies to see their facilities, Steve (Owner) @ Smart…read moreSelf Storage responded in a timely manner with no BS info about both intro and regular rental rates. See above. I was impressed with the cleanliness, quality and the security of this facility. Steve's straightforward service included showing me a 10' x 10' unit and made sure that I was clear on how I access the property & my unit. There is a secure access restroom that is open 6 AM till 11PM. No, I am not Steve's brother-in-law.

I recently had the good fortune to discover Smart Self Storage in Macedonia…read more I'm moving here from out-of -state and spent a day scouting storage facilities to prep for the move. Many places are a bit run down or operated by large corporate chains. My experience with the bigger chains is frequent and unpredictable rate increases. Then someone recommended Smart Storage which had just opened about a month ago. AMAZING! The place is brand new, really well designed, and I appreciate that access is NOT 24/7. Currently access is 6AM -11PM. I never loved the idea of people rooting around at all hours of the night. The units are immaculate and it appears that all of the infrastructure, cameras, and access doors are the latest tech. The best part of the entire experience is the owner Steve. This is a family owned and operated business. What a difference from dealing with an anonymous corporation. Steve helped me figure out the right storage solution for my needs and made the entire experience a joy. I look forward to coming here. For the record I am not being compensated in any way for this review. After 30 years of renting various units I will say this is the best I have come across. Check it out for yourself!

Very clean and accessible facility. Staff is super-friendly and professional. They made a big…read moredifference in my recent "crunched" move!

Andrew's Moving and storage delivered and installed an electric range in my kitchen. Despite a…read moreheat index of 103*F, the two service men carefully brought the unit through my house to the kitchen, avoiding contact with walls and floors. They exercised the same care and professionalism in removal of the old range. The installation was explained and performed with no problems, they fine tuned the adjustable legs to ensure a flat level surface for the top heating units. I am quite satisfied with their skill and would recommend AM&S.

The delivery guys were very attentive and kind. Unfortunately the frig wouldn't fit down our…read morebasement steps, but they just told me what size frig I had to buy in order for it to fit and I have done that and it will be delivered on Mon. July 6th. I was very pleased with them!!!

Great place great service! I highly recommend renting a storage space here. Better price than the…read morecompetitors.

A Complete Disaster…read more If you value your belongings and expect even a shred of customer service, RUN--don't walk--away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare. My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it had clearly been happening for some time. When I called the office, no one answered--even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, "You don't have our insurance, so I can't help you." Are you kidding me? Forget basic human decency--CubeSmart won't even take responsibility for their own faulty unit! We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn't on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that? To make matters worse, the official line we've been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility. We do have insurance, but that's beside the point. This isn't about insurance; it's about a complete failure on CubeSmart's part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own. CubeSmart's Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility. If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company. We'll never use CubeSmart again, and we'll be warning everyone we know to avoid them like the plague.

I've waited multiple days for a response & crickets Not…read morecool if they want my business

We have been calling for two weeks for information about storage...moving from out of state. Never…read moreany answer and voicemail is always full.

1st class storage location- u will love it…read more No matter what you've got, they can store it

Excellent facility. Very Nice folks. We've rented at other facilities and in other states. This is…read morethe best. I'm sure it won't be the cheapest if you're price shopping. Sometimes, you get what you pay for. Some great amenities, plus clean, very secure and a good location for us. I always feel safe entering and leaving the facility too. I highly recommend this business : )

Ashley, is great to work with, made my move in seamless!! Thank you Ashley... highly recommendread more

Scammers You move in, your rates double the next month - there is no one to talk to, no property…read moremanager on site, and they close at 9pm. Charge extra for everything - if you stay after 9pm and have to call them to open the gate, boom 10 bucks, keylock, taxes, insurance, and the fees for being late? Disgusting huge. Plus they lock you out so no access. Whoever owns this, eff them, much better places to rent a little storage. Plus the place is known to get broken into so your stuff ain't safe..