I called Saffer plumbing because I was having an issue with a slow drainimng kitchen sink. The…read moreperson answering the phone was polite and pleasant to deal with. They were able to meet the daily time constraints for an appointment within a week. Although, I do think evening or Saturday hours would be helpful for those of us that work the same hours that they are currently open. The person coming to my house, Joseph, called beforehand to say he was on his way and showed up exactly in the scheduled time frame. I explained my issue and he got right to work. He even answered all of my questions without being bothered. It took some time to snake the drain and replace the old vents, but it was done well within a reasonable time frame. He even brought up Saffer's "Safer with Saffer" club membership which saved me 10 percent on this visit plus free estimates on future calls and even discounts with some other members in the program plus a whole lot more. It is well worth the $100 yearly cost. As others have said, they are not the cheapest but they are the best and I would have to agree. People always want something fixed on the cheap, but what they don't realize is you truly get what you pay for. I have learned it is almost always bettter to pay a little more the first time then have to pay twice for something because it wasn't fixed right. I would recommend Saffer, and Joseph in the future, and will definitely use them for plumbing and potential electrical issues.

Unfortunately, my experience with this Saffer Plumbing was extremely disappointing, especially…read moreconsidering how expensive their services were. What should have been a straightforward hot water heater installation required five separate visits and took a total of five weeks to fully resolve. During the process, the company damaged my flooring, which they eventually replaced. They also removed a door and initially failed to rehang it. In addition, molding was removed and never replaced. I had to repeatedly follow up to get these issues addressed, turning what should have been a simple installation into a prolonged and frustrating ordeal. Not a single acknowledgment from a problem nor an apology. While some of the damage was eventually corrected, the poor communication, lack of attention to detail, repeated visits, and extended timeline were unacceptable--particularly given the high cost. I would expect much better coordination, care, and accountability from a professional plumbing company.

This company was incredible! I called in the early morning to see if they could come by same-day…read more After explaining the issue we were having, Pat suspected we might have a clogged sewer line. Rather than spending hundreds of dollars, he recommended we call Baltimore County to have them do a sewer clean-out. He provided the phone number and said they usually respond within an hour or so. All went exactly as Pat explained but unfortunately our toilet remained clogged. I called back and his son (assuming - same last name) came by that afternoon. Our toilets were fixed in no time. The quality of service we received was incredible; from first call to completion. They were honest, timely, and effective. The price was more than reasonable too. O'Neill Plumbing will definitely be our go-to from now on.

They were easy to get an appointment with and there were no issues with them showing up and…read morecompleting the job. The issues came with the job itself and the experience afterwards. They cut some corners that were not up to code and they installed the expansion tank on the hot side, horizontally, and with no support. When I called in about this they assured me that the tank could be on the hot side no problem. Several other experienced plumbers and the literal instruction manual for the heater all say to never install the tank on the hot side. So I just have to pay someone else to take care of it properly now

It is the kind of news that makes you sick to your stomach: you need an entirely new HVAC system…read more Heating AND air. This is the news I got from Eddie Hughes (and two other HVAC companies). We chose to use Hughes because when Eddie came to the house to give the estimate, he quickly and expertly diagnosed (and explained) the issues in terms that my husband and I could understand. He also answered multiple phone calls as we had a lot of questions. Part of the plan was to add a large basement return which entailed cutting through drywall (you can imagine how messy that is) into a wall in our finished basement. The new return is there but you would never know it was installed that day! Matt and Steve didn't leave one speck of drywall or dust (amazingly). I can't say enough about Hughes Mechanical and the great, honest work that they do. Do yourself a favor and use this company.

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

Johnathan did an awesome job helping me take care of a long list of repairs around the house. He…read morefixed the living room windows, installed a new door sweep, and took care of several other items that needed attention. I really appreciate the quality of his work and how effectively he communicates. He was responsive, professional, and got the repairs done efficiently. His pricing is also very reasonable. There is now a trip charge, which is something to be aware of, but overall I still feel the service provides very good value. I'm very happy with the work and would definitely recommend Johnathan to anyone looking for a reliable handyman. I'll be happy to contact him again for future repairs!

The first meeting he was a no-call, no-show, which is usually a dealbreaker. He apologized and the…read morefirst actual meeting went fine, but it initially took a very long time to get very little done, as he frequently cancelled our appointments. Then there was an issue when he turned something off in messages on his phone and said he didn't get days of messages from me, leading to a second no-call, no-show. He told me he had reached back out to other clients, I asked him why he didn't do that with me. He just said I had a fair point. He took absolutely no responsibility for anything, you know one of those guys who is constantly screwing up but nothing is ever his fault? He often told me how great of a communicator he is, while not communicating with me at all. I was fed up by now and cancelled anything I hadn't already paid for. It's now been a month since he was supposed to cut a screen for me, that I already paid for, and I'm sure I'll never see that. He's totally unserious, unreliable, untrustworthy, and unbelievably slow, if not vindictive in not following through on a pre-paid job for someone who doesn't want to work with him. There's much better out there!!!

Matt and Opata Plumbing was fantastic to work with. Matt installed my Moen Flo Smart Water…read moreDetector, and I couldn't be more pleased with the experience. Matt was professional, friendly, and easy to work with from start to finish. He arrived exactly when he said he would, completed the installation with great attention to detail, and left the work area cleaner than he found it. One thing I really appreciated was that the final bill matched his estimate exactly--no surprises or hidden fees. It's rare to find someone who is so reliable, honest, and committed to doing quality work. If you need a plumber who shows up, communicates well, charges exactly what he quotes, and takes pride in his craftsmanship, I highly recommend Matt and Opata Plumbing. I'll definitely be calling him again for any future plumbing needs.

Firstly, I must say that Matt was more than a blessing, when trying to find a plumber in the area…read more He was super fair and professional and gave his honest opinion when my husband and I could not find a plumber for our tenants in Maryland. We trust Matt because he has performed work on our home before and since we are Florida based; we fully trust that our tenants in Maryland are in great care and hands whenever we may have a plumbing need. He is flexible and accommodating for scheduling, because he understands with navigating multiple properties there maybe unpredictable change. We finally found an expert in plumbing services for life and will continue to use him in the future.

I highly recommend Mike. I can't say enough great things about him and his son. They worked in…read moreunison without even talking most of the time. They even stayed and finished the project in a pouring down rainfall so as not to inconvenience me by coming back. In all of my time using hired handymen I have never seen anyone come so prepared for the project than I did Mike. Not only did he bring fast drying cement but he brought his own WATER TOO in case there wasn't a working hose at the residence. This guy is a pro! He quoted me a more than fair price including parts and labor simply by considering the photos I sent him and did not change his price even after having to pick up more hardware for the job. I could go on forever about Mike and his son so I'll stop. Did I say not only did he show up on time but he communicated with me throughout the day to remind me he was still coming. He knew I was cautious of he being a no show because the handyman I had scheduled for the day before didn't show and texted me over 4 hours later with some BS excuse. I thought they were all the same that they couldn't be trusted. Boy was I ever wrong!! You can trust this guy!! You have my word.

Excellent service! Very professional and reasonable prices!…read more We will definitely ask Mike back for more work on our home! Highly recommend!

I had a great experience with Ace Plumbing. Jeff was my technician today. He was able to diagnose…read moreand fix my problems very quickly. He arrived around 1:30-2 and was all wrapped up by 3:30. I had two chief complaints: my shower was leaking and a pipe was leaking in my basement. He was quick to discover the cause of my issues and remedied them efficiently. The bill came out to less than I was anticipating for the breadth of my issues. Hopefully I won't have any more plumbing problems in the future, but if I do I'll use Ace again.

The company has excellent work ethics. I called with a concern about my hot water not being hot…read moreenough and loosing hot water after a shower. Kevin came out-ran tests on my hot water heater-checked the shower temperature. He did this several times and would not leave until the problem was resolved. I have called Ace Plumbing of Baltimore several times for various jobs and each time-they provide service beyond five stars. Highly recommend

Nick and his team did a wonderful job with our bay window and trim repair. The before and after…read morephotos speak for themselves! Good communication and fair pricing.

He came in and help install my new refrigerator. Also, she replaced my window latch . He done an…read moreexcellent work. I give him an excellent recommendation.