Fantastic. I highly recommend Michael's Boot & Shoe Repair. It's a great shop. I recently brought…read morein an old leather biker jacket to be refurbished, and the result was better than new. Incredible craftsmanship and outstanding customer service. They also carry a beautiful selection of boots and hats. I'll definitely be back. Five stars.

I had him read soul and repair the foot bed in a pair of elephant skin boots. They look beautiful…read morenow and he did an excellent job. He was very friendly and the cost was what I expected.

The buckle broke on my Louis Vuitton purse. The company was charging $500 for repair. Mike charged…read more$100! He has always fixed my designer items to include my red bottoms when the soles were walked down. He's absolutely incredible.

I've used Mike's repair shop a few times now. But these were the crowing moment. He fully these…read morewell loved well worn boots that made it through 2 Massachusetts winters. He replaced both zippers and the price for all of it was very reasonable. He is a small local business so we need to continue to support people like him. His location was a bit hard to find the first time. He is so nice with all his customers and had a quick turn around time for all the little and big projects I have taken

I had a wonderful experience here. When speaking with the young lady who checked out my items, I…read moreleaned this store plans to have more wide sizes within their shoe selection. That's pretty rare but great to know. The customer service was excellent. I look forward to visiting again soon. Plus the deal I caught was well worth the price paid.

Using Clark's brand name shoes as false advertisement to ship poor quality products. When you try…read moreto return they offer a 20% refund. STAY AWAY!

Outstanding service. Took them 3 pairs of shoes. The elderly Asian gentleman completed my request…read morewithin 7 minutes. I needed extra holes placed on each shoe with straps. They didn't even want to charge me. I had to insist on paying $10 for the service. I'd been to 3 other shoe repair shops that told me to come back in a week. They do great work. Simple not complicated.

Very good experience. Was able to complete work in a timely fashion and as described. Pricing was…read morefair. Owner is funny. Would come back for future needs.

I've used them over the years and they are always affordable and reliable. They're friendly and the…read morequality is amazing. I've had jeans, skirts, and dresses taken in and every time it's done to perfection. I am always so pleased with their work! I highly recommend.

Customer service is above and beyond. I had 5 jeans and 3 sweat pants that needs hemming. They are…read moreclosed on Monday and they even went into work today and got my pants done and picked up today because I need to pick it up on Monday for camping trip Tuesday morning. They MADE IT HAPPEN!!! I picked up my pants today and hemming line was perfectly hemmed. I highly recommend this place to anyone. They will be getting my business from now on and will recommend friends and family.

I wanted to share feedback about my experience with one of the supervisors during my visit…read more Unfortunately, I found her demeanor to be unfriendly, dismissive, and unwelcoming. I was looking for a size 13 in dress shoes and asked if she could help me locate a pair. She responded by saying, "I mean I would have to scan every single shoe." Since I understood that finding the size might take some effort, I replied, "Awesome, I'll start bringing you shoes." From that point on, it felt as though my request was viewed as an inconvenience rather than a normal customer service interaction. Each time I approached her and her coworker with shoes to scan, their conversations would stop, their smiles would disappear, and their body language made me feel like I was interrupting or bothering them. As a customer, that made the experience uncomfortable and unwelcoming. I understand that checking inventory can be time-consuming, but helping customers locate the right size is a basic part of the shopping experience. I was surprised by the attitude, especially from someone in a supervisory role, where professionalism and customer service should set the example for the rest of the team. I hope this feedback is helpful, as I believe every customer should feel welcomed and treated with respect when asking for assistance.

The restroom area was dark and creepy today! The women's is in the very back corner. I had to use…read moremy phone flashlight to find the light switch inside the restroom! Fortunately, they were clean! DSW always has decent coupons and an overweeningly large selection of shoes!! Their frequent buyers program gives you plenty of extra coupons as well! Clearance area is organized and the store overall is clean in appearance.

I got a new Northface base camp duffel bag that I needed some Velcro sewn onto it. I had an old one…read morethat I had the same thing done too and had terrible experiences with. waited as long as three months at other places to sew one patch to my bag and they did a terrible job. so I was a little nervous to get this new one worked on. Manuel did it in two hours and for cheap although he did say it would be a little more next time because it was a tough job. But he didn't charge me extra this time. I think I found my guy. Cash only, Spanish speaking I'm coming back.

I can't speak to their work or service quality. I recommend calling ahead before going--I stopped…read moreby during posted business hours and they were closed.

Just trying on some cute shoes for Xmas shopping for the kids. They didn't have the size I need but…read morethe staffs were extremely helpful and friendly and sweet and willing to help ordering them to be ship to resident. They reassured and make sure I got the shipping label to track and make sure my shipment arrive before Xmas. Definitely a 5 in customer service! Will be back!!!

Nice clean and organized store. The shoes were well labeled and easy to find the size one is…read morelooking for. The associate at the cheek out desk was nice and professional.