The customer service in store was laughable. I didn't get her name but the woman working the front desk acted like we were a nuisance when we showed up for our appointment. She didn't say hello when we entered or know the answer to any of our questions (price, sizing options, etc) without consulting the website to find the information to the two basic questions she could answer. Needless to say, my best man tried on a singular jacket and we immediately left. If you're looking for a quality suit / tux rental in Dallas don't waste your time here. Check out generation tux instead because they will actually treat you well. read more

I needed tuxedo suspenders on a Friday afternoon. I called ahead and asked if they sold them in the store - answer "of course". I get to the store and waited patiently for my turn only to be told they do zero sales in store. Fortunately I was able to go to another retailer in time to make the event. read more

Special shout out to Calli who was the absolute sweetest in helping me find a green tux for my girl's Wicked-themed daddy-daughter dance. She was so thrilled for the theme that it got me all amped for it, too. I was surprised how quickly the fitting went. I thought this was something that takes at least a half hour but she had me measured, signed up, and paid out lickety-split. The tux was delivered several days ahead of schedule. So much so that I didn't try it on for a while. It was nice to not have to worry about it arriving in time. I will say, the -1 star was because of the final fit. Disappointingly, the jacket sleeves were as long as I wanted the shirt sleeves to be, and the shirt sleeves were as short as I wanted the jacket sleeves to be. For all anyone could tell, I was wearing a short sleeved shirt, and no watch could be visible. TBT does offer a $15 credit to hem wherever you want, but that cost generally exceeds that anyway, and I didn't feel like spending even one extra dollar when the rental was pricey enough for me. Still, it was a great suit - emerald to perfectly match the theme. Got lots of compliments on it. Made me think I could own an emerald suit in general. Instead of shipping the box myself, I took it back to Calli because I was so grateful for her professionalism and enthusiasm that I wanted her to see the final product along with my girls in their pretty dresses. She was overjoyed, and she gladly took care of the return shipping for me. Quality and service are second to none at TBT. I would rent from here again, but if the final fit fails again that would unfortunately be the end of it for me. read more

Professional, Quick & Detail-Oriented. When I need a tuxedo or suit rental, I look no further. The Black Tux process and staff are truly superior to other competitors! I like that you can make appointments for the fittings, and I also enjoy the swiftness of the fit process. The staff is very attentive and the quality received is even better! On a cost basis, I couldn't be happier. The quality of the garments is amazing. The way the articles fit are even more impeccable! I'd recommend The Black Tux to anyone! read more

Consider answering the phone instead of immediately hanging up every time I call... Just trying to get sizing information for an upcoming event and it has been a pain in the rear to contact these people. read more

Screwed over yet again by The Black Tux company. Not sure why we are stupid enough to keep using them. Terrible order service, terrible customer service, and orders are more often wrong than correct. I will state that they have followed with me and are trying to work with me. I appreciate that. read more

Ashely and Kennedy were great and helped me get sorted for wedding coming soon. Nice Tux's and store would recommend.

Stay away!! No customer service...Charges late fee of $20 when not requesting new vest within 48 hours of receiving. They sent a Medium vest for a 42R and 18 35/36 shirt. They don't answer their phones either. Also claim having email problems! How can something get done when you can't get in touch with them! Son had to go back to the store in Dallas to get resolved. My husband order was also NEVER PLACED. We paid for all wedding party and still had to return to the location in Frisco TX to get his ordered! Still on hold after 14 minutes!! I would never recommend this business to any one!! Buyer beware!! read more

absolutely not! Poor service, poor quality. I wanted to use a responsible company for the groomsmen at my son's wedding, especially since they claimed to be affiliated with Nordstrom's, which I've since learned they have no affiliation with Nordstrom's read more

Pretty bush league service. The person helping us was not helpful to say the least, and when my tux shipped they decided to not include my pants. Save yourself the headache read more

John was great and offered excellent service. Enjoyed the visit to this location and convenient

So, we went shopping here for my future Husband, the appointment went smoothly, the employees were kind. However the did not have his proper pants in stock, I don't think this was the store employees fault, but their company's behind The scenes employees who messed up - we bought the entire tuxedo and they decided not to ship the pants but change our order to a rental when we bought without telling us. Personally, I'd keep my eye out for anyones order being wrong / changes. read more

I rented my wedding from The Black Tux. Everything was alright but the bow tie, it kept drooping down and for my entire wedding everyone was trying to fix it which made it really annoying. I had several people check to see if perhaps I put it on wrong but everyone said it wasn't on wrong. When I went back to the store to drop off my tux at the Dallas location I explained the situation only to be told that I probably put it on upside down very rudely by Zerek. Then he said, "You are talking to the guy who does this everyday." I probably won't be coming back. The bowtie problem wasn't the issue. The service was. read more

I went to the Black Tux to get measured for a tux for a friend's wedding that was coming up. Since parking in this neighborhood can be challenging, there are two spaces outside reserved for the black tux. Additionally, tux fittings at the black tux are done only by appointment. Be sure to schedule an appointment online before arriving at this location. Throughout the fitting, the staff was really kind, and I'm eager to get my tux in the mail in a few weeks. read more

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Zero stars * Believe the reviews. The service is bare minimum with an extremely condescending man that should not be employed in any industry involving customer service. He must have felt my displeasure (I was surprisingly calm) because the appointment that I had scheduled months in advance was canceled. The only notice was an automated email. They couldn't even be bothered to call as any professional would. It's clear to me there is no legitimate reason when there's no attempt to reschedule. Imagine if I was coning from out of town like so many do. RUN DON'T WALK TO ANYWHERE ELSE. read more

Unreasonable hidden return policy. Google says 60 days but they charge you $60 after 5 days. Updating review due to the companies prompt direct response to me to rectify the concern. read more

Went with my fiancé who had made an appointment to find his suit and the suits for his groomsmen for our upcoming wedding. We had looked at other stores, however received the best customer service and assistance from here. I am so grateful we went with them as the other stores did not have as many options available. We will probably update this review after the wedding. Overall we had a great first impression. read more

The Black Tux - Clothing Rental Near Me - Dallas, Texas

Getting measured and picking out a suit was an easy process. But we received the wrong shoes and had to exchange the shirt to a different size . I would double check everything ordered before you leave the store. Good thing their customer service was good. We received replacements pretty quickly read more

I think the Black Tux could be an amazing place to rent/buy formalwear from, however our experience was not good. The lady who assisted us was not helpful. We had to constantly ask her questions of "How long should the sleeve be? Or what is it supposed to look like?" she would give very minimal feedback. This was my fiances first time trying on a tux for our wedding so we had several questions. The other huge problem was that my fiance signed up for a 30 minute fitting, but we ended up being there for an hour and a half. My fiance only tried on 3 jackets and 2 shirts. We watched 4 customers come in and out in the time that we were there. I kept having to prompt the employee to help us move on to the next item. Many times we would look at her for approval and she would be on her phone. We are very disappointed as we had high hopes for my fiances fitting. read more

Everyone at the store is very rude. They do not explain the process very well and do not have a lot of options to try on at the store..

If you want business Try not to be rude when people visit your brick and mortar store. People will have questions about pricing so the heavy sigh and eye rolls are unnecessary And just because you are currently serving a wedding party, doesn't mean you should completely blow off the walk in customers. We are just as important. And now you've lost our business THIS RESPONSE BELOW IS RIDICULOUS. Don't be in a strip mall if you don't expect walk in business. read more

Great service and friendly staff for the fitting. Will report back after we get the tuxedos.

Setup an appointment and visited this store in Dallas same day, Delon was amazing and walked us through all of our options, even entered our groomsman and contact information. Pleasant experience, much more formal than mens warehouse, highly recommended. read more

Disclaimer: We did not visit this location in person. The online customer service at The Black Tux is astounding. My husband and I cannot recommend this formal rental company enough. Sure it's a little bit on the pricier end compared to other rental companies but you will not be disappointed. We suggest (and so does The Black Tux) to place your order at least 3 weeks prior to the date needed. read more

The Black Tux - Clothing Rental Near Me - Dallas, Texas

Let me start by saying this. This is the first review I've ever written. This was by far the worst experience I've had with renting a tux and as I look l at all the reviews it all makes sense now. It all started when I tried to submit my measurements. 1. They do not accept measurements. The only way you can get measured is by coming into their showroom. I live in Northwest Arkansas and their only location is in Dallas. This means that I would have had to drive 12 hours there and back just to have them measure me rather than any other suit store or tailor. 2. Since I could not provide measurements my alternative they directed me to was their online quiz that they use to get proportions. As a result, nothing fit except the vest and bow tie which were somehow different from all the other groomsmen. 3. I got to Dallas early for the wedding and went to the showroom to see if anything could be done. They carry nothing in store and do not have a tailor on staff. The only way to potentially correct is to overnight back to the warehouse as soon as you get it in the mail hoping their next educated guess works and delivers on time. How can I have confidence they'll get it right the second or third time if I can't show them in person or give them my measurements? 4. I had to spend $250 at Red Carpet Tailor the day of the wedding to adjust my entire suit. While I was in there, another groomsmen in a different wedding came in for the exact same issue as mine. They also rented from The Black Tux and the company is only willing to reimburse you for $15 of any adjustments made to fix your tux. 5. My pant thighs were way too tight to correct. I struggled pulling them up to my waist. Only a half inch could be let out and I did no dancing the entire reception because I could hardly move. read more

The Black Tux - Clothing Rental Near Me - Dallas, Texas

DO NOT EVER RENT FROM THESE CLOWNS. First off, everyone who works for this supposed business is insanely under-trained when it comes to customer service. If they aren't rude, then they don't have a clue what they are doing. I currently have a wedding coming up in 2 weeks and they still have not shipped me my suit or 2 of my other groomsmen suits. They contacted us via email stating that they are OUT of 38x32, 40x32, and 38x24 sizes for a Navy suit?! Gee that sure would be hard to function as a Tux/Suit Rental business without any suits would it?! But sure, they have 133 pairs of 38x32 available in Blue Tux pants that don't even come close to matching our promised suit color. Your inventory manager should be FIRED. After reserving these rentals months out in advance, only to have us be contacted right before the event that you are having an inventory problem is unacceptable. I will never be renting from here again and making sure none of my friends or colleagues do, so that you don't get the chance to ruin anyone else's event and have them make the mistake of doing business with you. read more

I needed to get my measurements done for my friend's wedding. This place strongly encourages you to use their online system to "guess" your measurements. Being that the rental fee is already expensive, I wanted to make sure I got the measurements right. So I looked at the nearest location to me, which was 50 minutes away. Turns out this is the only location in Dallas. Inconvenient? Sure. But I'm willing to make the sacrifice to spend about 2 hours of my life for my friend. I arrived maybe 10 minutes after the store opened, waiting for someone to help me. There were 2 parties in front of me, so I waited in line. When someone got me, he asked how he could help me. I said "I'm needing to get fitted for a wedding." He looked at me like I had 10 heads. He said "I'm sorry?" I repeated it and he said "Do you have an appointment?" I did not, because every single place I've gone into let me walk in and get the measurement done with no hassle within 5 minutes and walk out. I ask "Do I need an appointment?" He had a kind of shocked look on his face and muttered "Well that's what they're for." with disgust in his voice. I asked to make an appointment, and the next one available was about an hour and a half away. He books it for me without taking any of my information. Seems like he was trying to blow me off. I then sit in my car realizing I would have to sit in my car an hour and a half because driving back and forth 2 hours makes no sense. I decide to just order online, completely negating the purpose of the 2 hour drive because I didn't want to waste 1 and a half more hours of my life. Completely unprofessional of the employee. I don't write dissatisfied reviews like this because I usually give people the benefit of the doubt when they're rude, but this guy left a horrible impression on me. If you want to know who it is, it was a short Caucasian working 3/4/23 around 11am. I hope action is taken against him. Will strongly discourage any friends from using this place as there are far better options in the area where people are treated like human beings and not with contempt. read more

I made an appointment online. I have men standing on my side (bride) which they didn't have an option to put for the reservation. First red flag for me about not being inclusive but that's their prerogative. I drive 40 mins to the location for an 30 second interaction. When you drive up, there's hardly any regular parking. (Mostly valet) I get inside at exactly 6, which is my appointment time. To my surprise, they had 2 women working, so that made me feel comfortable. I don't get any greeting or acknowledgement. Seems everyone was too busy so I just took a seat and waited. Finally one of the girls finishes and asks to help me. I let them know I'm looking for a specific color suit which they happened to have on display. I walk over to look at suit and turn around to see her helping someone else out. How do I have a set appointment and you go to helping somebody else that just walks in? Didn't ask what type of things I might have needed, been interested in, what to look for etc etc. I was so shocked, I just walked out. I highly suggest finding elsewhere. read more

If you're looking for a convenience way to rent a high quality suit, look no further! Easy exchanges, returns and all can be done online! I loved that I could easily pick the outfits for my entire party and they received notifications and payment info. Why don't more businesses follow this model? The suit was a hit and it looked amazing on me. It didn't feel or look cheap. The customer service at the store and toll-free number were understanding and made me a priority. Will come here from now on for any future needs. read more

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Made an appointment for January 6th for noon for 5 people. Showed up on time was told that we didn't have a reservation so we looked up my email address and found that I did have a reservation but was told that it was a "glitch in the system" and we can only book 4 people on one appointment. Even though we received email confirmation the appointment was booked successfully on our end. The guy who explained this to me acted like he was doing us a big service by offering to fit all of us in in between other appointments and during his lunch break, but that they were fully booked the rest of the day. Called Men's Warehouse around the corner and they got all of us in no problem and received much better service and found the tux I was looking for. Don't waste your time booking here. read more

DO NOT RENT FROM BLACK TUX. Look at their Instagram comments if you don't believe me on how many weddings they messed up entirely (they even had to publicly apologize!). Try customer service online and support takes far too long to reply (and in my case canceled the wrong order), and after waiting on the phone for over an hour after they screwed that up, they couldn't get it to me on time. I got measured here for a groomsmen suit rental for a wedding. Not only did my suit not arrive on time, the only thing that fit properly was the pocket square. Shirt, pant, and jacket all were unwearable without looking like an idiot. You know where you don't wait? A major chain store that gives you everything all neat and pressed (and fixes everything on the spot) Here is a two comment sample out of thousands that are very similar read more

The Black Tux - Clothing Rental Near Me - Dallas, Texas

My boyfriend needed to rent a full Tuxedo week-of a Black Tie event, they were very nice and helpful in the showroom - however when she was inputting our order I made sure to ask twice if the order included the shirt, shoes, jacket, pants everything - and she confirmed both times. Unfortunately, when his box arrived day before the event there was no shirt included whatsoever. When we called customer service they said there wasn't a shirt on the order and they could not do anything. It's unfortunate because the quality is beautiful but the customer service/lack of the store having a direct phone line was frustrating as a customer. read more

Welp - here I am with another poor review. I was part of two events for the black tux. My sister's wedding and mine. Sister's wedding: 4/5 groomsmen did not receive all items rented in their box. My wedding: just lol. They managed to be "out of the correct size" for 8/10 rentals. But fear not! They allow a $15 tailoring credit if you keep your receipt! Wait...they advertise a fit guarantee? Wait...my size was so wrong it cost $40 to fix. Between tailoring and custom ordered shirts we lost an additional $250 fixing things we had to send back to these people. Anyway, they're not what they used to be. Don't bother going to the show room to get measured, doesn't matter since they just use their online thing to guess there too. Question this review? Try to call your local show room, let me know if you get anything but a call center. I'd probably have tried Men's Warehouses competitor for this at this point; its fairly new and this garbage company has left the door open experience wise. read more

Really really poor experience. Walked in and was meant with pretentious young lady who appeared to be appalled with the concept that I didn't know they required an appointment. The audacity I had in just walking in without an appointment. Fortunately a gentleman there was kind enough to make it work. Regard receiving the tux - total frustration. Didn't receive the tux on time, and was not notified that my order would be late. I reached out to customer service multiple times and all they could say is they are working on it. My concern was later addressed when a representative asked if I could switch out my order with another style. This was for my wedding and all other parties had received their matching jacket. Finally received the set. They get two stars because the garment quality was above rental average and the return process was simple. read more

Was excited to support this local shop, booked my appointment a week in advance. On the day of, I needed to move my appointment up, so I called the number listed for the shop. Was told, "No problem, come in early, that actually works better for us." Arrived for the appointment to be told that I couldn't be accommodated early "I'm not sure why they told you that." No apology, no offer to squeeze me in since I was already in the shop. Was very disappointed in the experience, I decided to cancel my appointment as I was worried that they wouldn't be able to follow through with my tux if there was such a lack of communication within the company. Beware of mixed messages between the store and central customer service. read more

We went in to the store early March to get measurements and place an order for the suit I loved and wanted to wear on my wedding day. After getting my measurements, we were told by the staff member helping us the particular suit we wanted would not be back in stock until April 6 but lead time from order to delivery would only be about 10 days. She guaranteed if we placed our order on April 6, it would be delivered in time for our wedding on June 5 (with enough extra time for alterations if they were needed). We placed our order on April 6, paid for the order in full, and received a confirmation and order number. A week passed with no word and customer service was no help so we went back to the store. Upon arrival, the same associate who took measurements informed us the order could not be fulfilled and we would not be receiving the suit, despite having the confirmation AND having paid for the suit in full. She mentioned there is nothing she or the company could do except offer us a refund or we could cross our fingers and hope that someone returns a rental suit in time for me to be able to use it. Neither of these options was sufficient to mitigate the situation but we decided to take the refund and try to piece something together from a different vendor, THANK GOD FOR DILLARDS. Needless to say, this put us in a horrible spot for our wedding day and we couldn't believe the lack of customer service or pride in their product. We will be sure to recommend anybody AWAY from this place or ANY Black Tux location for that matter. IT IS NOT WORTH IT AND THEIR CUSTOMER SERVICE IS ATROCIOUS - STAY AWAY. read more

I only went here because the groom selected this place for his groomsmen. The fitting went okay but, I mentioned to the "tailor" (I'm not convinced that he actually was a professional tailor) that the shirt neck felt tight, but he said it seemed just right. The idea of receiving the tux rental in the mail seemed odd, but I went along with it. When I got the tux, it came in a very narrow box . Then I took it out of the garment bag it came in to try it on. The jacket was soooo ridiculously wrinkled I couldn't believe my eyes. What kind of quality control is that! The shirt neck was so tight I could barely button it. I thought that I was going to have to send the jacket to the cleaners for pressing but, when I called about it they said they would send out another one (we'll have to see what that looks like). They said that they don't have half neck sizes (no 15 1/2) so he would also send out a button-extender; really??!! What a hassle! I'm not at all remotely satisfied with my experience with this company. read more

Do not use this company. If you've ever had to have anything tailored before, do not use these people. I'm not an off the rack size. My chest and shoulders are large, so jackets are massive around my waist and body. The jacket delivered fits my chest and shoulders and looks like a balloon around my body. There are no wide options for shoes. I didn't receive my order until 7 days before the event, then they wanted me to pay for expedited shipping even though I didn't receive the clothes 14 days in advance like I was supposed to. Do yourself and groomsmen a favor. Find a tux that you like, buy or rent it, and give them the details, they can rent it themselves or wear something similar. Nobody pays attention to the groomsmen and ushers. If they're in tuxedos and have the same type of shirt and bowtie on, nobody will know the difference. Update: Don't be fooled by the reply below. Their customer service is terrible as well. The only options to receive the second shipment before the event date through their online service was to pay a $60 expedited shipping fee. I spent over 7 hours on hold with their customer service, and still haven't seen a response to the multiple email inquiries. This is a poorly run and poorly managed company. The didn't scale well at all. If you don't want extra stress for your event, take my advice above. read more

Tux & shirt were great. Shoes not so much, no wide sizes offered. I'm an old guy with fat feet and could barely get my feet in the shoes that were sent. I wore my own to the event inside of the ones that I rented. read more

DO NOT USE THIS COMPANY! This was the worst experience I've ever had with a company. Two weeks before the wedding they came back to 6 of my 8 groomsmen saying they didn't have certain items in their size even though they ordered everything a month in advance. I talked to customer service THREE different times and it took over an hour to get a hold of them each time. All three times they told me everything was fixed and then a day later my groomsmen got emails saying they are still out of their size. So not only do they not have proper preparation to ensure people get their tux on time, they have a major communication issue between the customer service department and the warehouse. Two of my groomsmen had to wear tuxes that were either too big or too small. The other two had to buy a shirt and pants to wear. This experience lead to much unneeded stress right before my wedding. read more