I've always bought Red Wing shoes because I've always felt like they were the cream of the crop when it comes to work shoes. Last Sunday I went in and bought some work boots. They looked amazing and I tried them on. They felt good and I thought they looked good. When I used them the next day. The tongue of the shoe hurt my foot really bad when I would lace them up. I had to tie them loosely and when I would take a step they were uncomfortable. I called Red Wing and just like that Sunday when they showed me great customer service in the store they also showed me great customer service over the phone. They said I had 30 days to return them. They said to try them out for 2 weeks and see if maybe all they need is to be broken in. Like I said customer service was really top notch the store was clean the employees were super nice and friendly. Only thing I would say is that the work boots did get more expensive the most I've spent before was about 250. This time the bill was 320, They are good shoes and your feet are your money makers so you need good boots to protect them. Red wings is what you want. read more

See all

Vaughn is a 5 star guide. I don't want to short his professionalism by calling him a salesman because he knows his stuff and helped me reach the perfect fit for my feet. I'm an HVAC installer and he asked the necessary questions that got me my comfortable boots. Will definitely come back knowing Vaughn will take care of me. read more

I left glad I didn't just grab some over the counter insoles @ wal-mart. Curtis was very helpful, patient and answered ALL my questions. Kelly, as well. I got what I was looking for and I can't complain about the pricing, My feet and I are ahhp read more

I'm basing this review overall on experience that I had with Red Wing not the product. I wouldn't know about their boots because I never got to leave with any. Through my work I get a $300 boot voucher so instead of wearing my usual Timberland Pro's I wanted to try something new. Heard good things about the Irish setters from Red Wing so decided to get a pair. The place in Elk Grove was nice and clean. When I walked in the employees were friendly but it was short lived. Long story short the employee that was helping me swore he could get me the boots, 3 pairs of socks, boot oil and conditioner for $300. I told him. I didn't want to come out of pocket but he kept insisting. He never once gave me a total because he said the computer system didn't show it till the order is done ‍. Then he said $309. I can come out of pocket for that much merchandise. Then he scanned my voucher and said $339. What!!! I thought you said $309. He said taxes. Very misleading. I just wanted to see a total overall but he rang everything up. I wasn't interested in all that plus that price so I told him to take all that extra stuff off. He proceeded to talk to another employee blaming me because it is difficult to return the items purchased with a voucher. I never told him I wanted to purchase any of that, I just wanted to see a total of all the items he was throwing in because it was a very unbelievable that it would be under $300.. there was such a mixup with everything that I had to scan my ATM so they can throw the return on my card and then I'll be able to purchase the boots that way, which didn't work at all and I was unable to leave the store with anything plus they drained my voucher money. Very un enjoyable experience.. read more

Red Wing - Store front - Shoe Stores Near Me - Elk Grove, California

amazing customer service and workers n great work. care for their customers as well n well visit again

manager here sucks THEY DO NOT HONOR THE YEAR WARRANTY EVEN FOR RETAILER DEFECT REASONS!! had boots 6 months and souls separating and stitches are coming out of these $300 boots and they wont do anything to help. go to another store any other redwing will honor their warranty def calling redwing headquarters and better business bureau on this scamming, unhelpful, money hungry, greedy store. UPDATE: we tried to come to a resolution in store and was repeatedly told to buy another pair of boots or pair for the repair. we contacted corporate who said this was NOT wear and tear. we are waiting to hear back from them since you guys were no help! thanks for ur response anyways! read more

Veronica and Kelly were awesome and extremely helpful with getting me set up. Definitely recommend stoping in anytime you need great quality boots and service. read more

Customer service is not where it should be. Bought a pair of boots that were over $260 and they are coming apart. Only had the two months. Sales associate tells me that it's common. If it's common there needs to be a fix. Will no longer by Red Wing boots. read more

Adrián was super helpful!! The customer service was amazing my father mentioned his trip to red wing and told me he admired the young man who was able to assist him and that he could tell he is a good worker!! Definitely recommend this place!! read more

My boot was leaking water. I took them in and Eric took care of me. I'm very happy with how they handled it. Super great customer service.

I would like to take the time to give a review to Kevin and zaya for the excellent service going above and beyond doing extra when they don't have to in order some pair of work boots and they took the time to fix them up and fit my insoles for them it was very nice of them highly recommend here thanks for the service keep on the great job read more

I'm not impressed by the service that they just gave me. I was bringing my boot in for a cleaning service that ALL the Red Wing offered! But there were 3 guys assisting one customer, and the two guys made it sound like a hassel to do a cleaning service. One of guys said they would do it this time, like he was doing me a favor. Why would I spend a couple hundred dollars on a pair of shoes, and this is one of the incentives that all Red Wing offers for the customer. I'm really not satisfied at all what they are doing here. I would take this post down as soon as they figure out their policy and the staff memebers know the meaning of customer service. read more

Red Wing - Shoe Stores Near Me - Elk Grove, California

I needed a new pair of steel toed boots that were waterproof. It's hard to find small women's sizes, unless you order online. I had gone to three other stores and couldn't find anything I liked. It was about a half hour before closing when I found the Red Wing Store. The young man working was helping a couple other people. I found the women's selection area. For women, it's a small selection to choose from. Probably not a high demand!! By the time the young man finished with his customers, I had narrowed down to the one pair of boots that were waterproof and sleek in design. He was able to find a pair in my size. I tried them on and walked around the store. It was very comfortable. So I asked the young man why I should buy these boots that are double in price of other good name brands out there?!?! I got the answer as most people would say. "You get what you pay for". However, he went on to tell me that I could bring my boots in periodically for a cleaning and free shoelaces as needed. Keeping the boots cleaned and putting on the boot care product on will make the boots last for many years. They also sell the boot inserts made for the boots that you don't have to try to cut to fit. This will make the boots feel new and comfortable again. I checked out their website and they do offer such services. So, I am happy with the boots and my feet have been dry. Small store but very neat. They have a shared parking lot to other retailers. They have more of the selection choices for men. They also sell shoe/boot cleaners/oils to take care of your boots. I will be back to check out these services. read more

Red Wing - Shoe Stores Near Me - Elk Grove, California

I was expecting the worst with the really bad reviews. I got there around 1015am on a Saturday with a few customers ahead of me. I was greeted by Eric and after 10 minutes he assisted me at measuring my feet and walking pressure. He showed me and explained the difference between boots I was looking for. I picked some medium duty boots and he recommended some insoles. Katy rang up my order and with my employee work voucher they were a very fair price. I think 30 minutes was a fair time for $250 boots. read more

Red Wing - Red wing boots - Shoe Stores Near Me - Elk Grove, California

Amazing experience getting my dad some new boots for his birthday. We were greeted right away, and given efficient and service by Adrian. He was very helpful since I didn't know what I was looking for. He helped me get the perfect pair for my dad. Was very impressed by Adrian's help and knowledge about the different boots. My dad used boots everyday and has no complaints. Very great experience! read more

I came in today to use a voucher for a pair of work boots. I was helped out by Eric who walked me through their whole foot scanning process. We found me a great pair of boots. Couldn't be happier ! read more

Awesome experience getting my husband some new boots for Valentine's day! We were greeted right away, and given efficient and service. My husband says these shoes fit better than most he's ever had before! read more

Love the Elk Grove Red Wing, some staff changes Veronica came from the other store and she is great to work with. Love my Vasque shoes and Traction Tred Lite boots. Will be back. Swing in to check out all their inventory and nice Heritage selection for going out on the town. read more

Walked into the store - wasn't greeted or acknowledged, woman with short hair at the register was finishing ringing up a customer, she then looked up and said in the most monotone voice "Can I help you." I kindly said, "Hi, I'm running an errand for someone, and they asked me to come here to pick up these boots. Do you have these in stock?" Glanced at my phone and responded with again, a monotone I-hate-my-job voice "We dont carry those." I said, "Oh! Okay, do you have anything similar?" She then responds, "Usually". And stares at me, "but we are out." I said thanks for your help and walked out. I've worked in customer service for 10 years, I understand how it feels to not want to be at work, or maybe not in the mood to help someone, but you work in a customer service enviornment, it doesn't take much effort to be kind to people and offer them assistance more than the bare minimum. After all, you applied for the job. If you don't want to work, just quit. read more

No boots my size in stock told me if I ordered a pair it would take 2 weeks up to 6 months to receive a pair I've been shopping for my foot wear here since they first opened Guess I'll have to go to boot barn read more

They use to offer free maintenance on your boots & now they don't. Now they nickel & dime you for any kind of work your boots may require. Will never buy a pair of red wings again. The quality of their boots has gone downhill. Time to shop for another brand of work boots. read more

Today this store lost my business aid $400 or more! Two guys working, couldn't get boots for two customers at once. The other guy is new and well he couldn't even pull a boot off the shelf with size. Very frustrating, when phone rings they should let them know they are with a customer and call them back, not put you on hold another 15 min while you been waiting already to handle a call that came in after you. Just bad management, poor customer service and sadly doesn't seem to know better! I see their ratings are bad already and I have a feeling I know why!!! read more

Lots of boot selection at the red wrong shoes. It's located in the leatherbys complex. Although, I didn't buy anything they have great customer service. read more

I read all the reviews and walked in with an open mind. Ryan the store manager assisted me in getting fitted and finding my proper insoles. After trying on the Crosby boots, BRNR & Supersole 2.0 I had my choice down. Supersole 2 as I can get them resoled when the time comes. Boots weren't cheap but as long as you take care of them and use Red Wings monthly conditioning services which are free you should get Year's of service from your boots. Now I just need to get these damn boots broken in and that's probably going to take 2-4 weeks. Then I'm golden. Thanks to Ryan for helping me choose the right boots to invest in as I'm sure my feet and wallet will appreciate it after the boots are broken in. read more

Red Wing - Shoe Stores Near Me - Elk Grove, California

Terrible service. TO ALL SACRAMENTO COUNTY EMPLOYEES. Don't get a voucher for this place. I went in and asked about 6 different type of boots all of which were OUT OF MY SIZE. The lady who was working diddnt get out of her chair to help. She sat in her chair and stated we are out of that size. What a joke. This place has gone down hill. I'm going in to safety today to see if we can get vouchers for other stores and get rid of red wing completely. read more

Shout out to Patrick and Ryan Thank you for your fast service and knowledgeable understanding of the leathers and care. Great experience with sizing and suggestions of the colors and fitting of the boot. If need to be in the next years of wear and needing a new re soul of the boots they would be happily to send to manufacturer or to a local cobble repair shop Thank you guys and would be back again read more

Purchase a pair of boots here 4 months ago there coming apart. I go into the store all I get we can't help you buy another pair? Like really. And I'm told buy another pair. No respect at all. I ask him about manufacture warranty and he says that's your fault your to rough with them I drive trucks how rough could I be with them. I tell him ok I'll pay for repair. And I get ignored and he picks up the phone goes to the back! Wow! 300 dollar I'll never spend with these guys ever again. stay away from this store. read more

Terrible customer service from Ryan. Bought a pair of boots that I ended up having to return the next day because my work would not approve them. Instead of trying to help me out he brushes me off and tells me I'm stuck with them. I told him I wanted the phone number to his boss so I could call and complain after arguing with him. I was able to return them after that but I know it wouldn't have happened if I didn't make a stink about it. Bottom line myself and people I work with won't be coming here because of Ryan. read more

Bought a pair of supersole 2.0 boots about 10 months ago. absolutely loved the boots. They fit my foot perfectly and have saved my feet from further damage caused from other boots. only issue was that the sole was falling apart due to a manufacturing defect. I walked in to meet with Ryan, the manager, to show him the issue and he replaced my boots completely for me so I would not be out a pair of boots for weeks due to a resole. this type of service goes far in my book and I will be buying Every pair of work boots i need here for now on. Thank you Red Wings. read more

Came in the store last night for work boots for my bf fifteen minutes before closing. The sales associate not only already had the open sign turned off, but also had his computer shut down. When we entered, his greeting was "Got a question before I head out?" We already knew what we came in to purchase as my bf works for Directv who has a contract with Red Wing and they only approve a small number of boots for work. When we told him what we needed he told us to come back because he didn't have enough time to size him for boots. So rude! Even if we came in one minute before closing time a decent sales person would have helped us. It was very clear he was in a rush to head home and had no interest in helping us. Very disappointed in his poor customer service and will be sharing this story with Directv to suggest they take their business elsewhere! We certainly will be! read more

Best selection of boots! This store has a far better selection of boots than other red wing stores. The guy who manages this store is incredibly knowledgeable and helpful. He washed and oiled my boots and showed me the entire process so I could do it myself if I wanted to. Great place to find some boots. read more

Worst experience in my life. I purchased a pair of work boots (HVAC technician) on 05/06/2015 for over $200 the boots are bruising my feet around the toes and are already coming apart at the seams. I walked back into the store today and spoke with Ryan who was not kind in telling me I am stuck with these boots there is nothing he can do for me. I was told today there was only a 30 day comfort guarantee, I showed Ryan the bruising on my feet he said sorry I can't help you and as far as the shoes coming apart after 2 months I should wait until it completely tears off and then he will send back to the manufacture. with my experience I strongly recommend not to purchase red wing boots at the store here in elk grove. read more

Wow! Never disappointed when I come here. Had my last pair of boots almost 4 years, and finally needed a new pair. Ryan was extremely helpful and knowledgeable! read more