Came in right when they opened on a Monday. The staff who helped me pick out the right shoe was amazing! She opted to do the scan of my foot and all the right tests to make sure I had optimal comfort. She sat with me for a while and went through 4 different pairs of shoes and even helped me try them on and taught how to tighten them if needed. I ended up with a pair of Hokas that ran a little steep at $180 but it was time for me to invest in a good pair of walking shoes. Definitely recommend coming here read more

I have been to multiple Fleet Feet locations, and every single time the staff has been welcoming, friendly, and eager to help. Unfortunately, that was not my experience at this location. When I walked in, I made eye contact with both employees, but neither acknowledged me or offered assistance. After waiting, I eventually had to ask for help myself. Even then, the customer service was lacking. I also noticed other customers in the store who were not being helped either. Because of the poor customer service, I ended up leaving without buying anything. This was a very disappointing experience, and I will not be returning to this location. read more

Amazing store for those who runs ‍ and those who have feet issues and needed a good pair of shoes with insert. They're pretty busy pretty much as soon as they open. Normally they have 2-3 people assisting you once you gave them your name and your needs. We all got some kinds of feet issues so get a good Hoka shoe and support insert from them. I suggest giving them a try if you're thing they good feet store for $400 inserts. Yes their prices are high but still affordable to most. Good luck . read more

I wanted to get a good pair of running shoes so I came here to get sized, but ended up walking out buying a new pair already! They do a quick 3d scan of your feet and go over all of the results for you. A lot of things in the scan were new to me so it was super helpful! They were so knowledgeable about the different brands and shoes available, and very patient while I was deciding between brands. I did have a budget in mind and hoped to stay on the lower end but when I asked about sizes in the two cheaper options, they happened to be unavailable in my size. Really hope that was true and that they weren't just trying to sell more expensive shoes! I was still able to stay at the top end of my budget though and I have been pleased with my Hokas for the last few weeks. read more

Fleet Feet - Shoe Stores Near Me - Elk Grove, California

I had an exceptional experience at Fleet Feet in Elk Grove! First off, I was looking to do a shoe fitting, so a few days in advance, I had selected an appointment online. It was very easy to book. On the day of my appointment, I came in 5-10 minutes ahead of my appointment time. I walked to the register and I was helped by Hannah (I hope I heard her name correctly!) She checked me in and directed me to take a seat towards the women's shoes area. She asked me my goals for the shoe fitting appointment, what I liked about my current running shoes, and what brands I was looking into. She then had me complete the feet scan. There is an area in the middle of the store, where you stand on a platform that scans your feet. Thereafter, you will walk several times back and forth on a pressure platform until the staff member tells you to stop. This pressure platform gives you a sense for where your weight is distributed when you are walking. Hannah showed me my scan results on a tablet. I learned that it is totally normal to have a discrepancy in feet size. I also learned about other things about my anatomy like arch and shoe recommendations. The scan results can be sent to your email. Unfortunately, shoe recommendations that are provided during your appointment are not provided through the email, so it is recommended that you take pictures of the shoes that you try on, that you're considering. When you're trying on shoes, they want you to wear their laundered socks to keep their shoes clean. Hannah brought out probably 3-4 pairs of shoes initially for me to try on. She helped me put the shoes on and had me walk back and forth in the store to test the shoes out. After that first round, she probably brought out an additional 1-2 pairs based on how I felt about the initial pairs she brought out. Ultimately, it came down to two pairs. Since I was undecided, she let me simulate running as I would, which was incredibly helpful, and I totally did not expect that level of service. I appreciated that she was warm and friendly, extremely knowledgeable, truly listened to my preferences and concerns, and never pressured me to purchase in that visit. Prior to the fitting, I was a bit nervous that I would be pressured to purchase items, and I am so glad that Hannah totally exceeded my expectations. Hannah also gave great advice on when to return for shoe fittings, such as if you experience a new injury/experience changes in your body (I never really thought of coming back to get refitted, but it makes total sense). This was also the first time I spent a considerable amount of time in this Fleet Feet location. They have a good amount of brands in here, such as Chicken Legs and Vuori. I'm personally a big fan of Vuori, and found that they had a clearance rack with some 50% off items with a nice selection in the back corner of the store. Overall, based on this experience, I would totally come back for my running gear needs! read more

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I was looking forward to shopping here, but unfortunately my experience was disappointing. When we walked in, no one acknowledged or greeted us. We spent some time browsing because I wanted to have my feet scanned and get recommendations for running shoes. Since no one approached us, I eventually had to interrupt an employee who was already helping another customer. She told me to put my name on the waitlist. At the front, the employee was organizing socks and seemed inconvenienced when I asked about getting on the list. She told me there was an appointment ahead of me and that I would have to wait. A few moments later, another couple walked in and she immediately greeted them, which stood out because we had never been acknowledged. I couldn't help but feel that we were treated differently. We had our child with us, and several staff members kept looking at our child. One employee even made audible sighs and appeared annoyed, which made the atmosphere feel even more unwelcoming. While we were there, I also overheard other customers commenting that this location felt much less welcoming than another location they had visited. Hearing that made me realize our experience wasn't unique. The employee at the front eventually helped me, but the interaction felt rushed, with very little effort to provide a friendly or helpful customer experience. I came in expecting knowledgeable guidance on running shoes, but instead left feeling unwelcome. I hope management takes this feedback seriously because great customer service can make all the difference. read more

Jordan was so helpful and nice. I really like this store and the selection is great. Service is almost nonexistent these days especially with the younger generation but Jordan was amazing. I would definitely buy from this store. And I got my shoes on clearance!! read more

Fleet Feet - Shoe Stores Near Me - Elk Grove, California

Thank you Ellissa for taking such good care of me and for listening to all my husbands stuff lol. Have some issues w/ walking and pain. She analyzed my feet and helped me buy a good pair of shoes. Thank you read more

This rating goes to Jordan, who was super helpful during our recent visit. I've been coming here for some time, and out of all the staff members, Jordan stands out. He was welcoming, attentive, professional, and never made us feel pressured to buy or rushed, especially since we were there close to closing time. Jordan was especially patient and great with my son during the foot analysis, taking the time to explain everything clearly along the way. He didn't push us towards the expensive shoe and remained easygoing and informative with other shoes he tried on, which made the experience pleasant for both my son and I. They can get busy, so I recommend making an appointment for a foot analysis if you can, especially if it's your first visit. read more

I recommend scheduling an appointment ahead of time just in case but they also take walk ins & it's not that long of a wait! Lots of parking spaces open all around and conveniently the spot literally right next to a Greek restaurant so you can grab a quick bite while you wait for your turn to go! They will send you a text message when they're ready for you! They are really attentive and supportive on what you are looking for. It's very nice and the prices are reasonable. I am hoping they have more selections to choose from but overall I am happy with my choices! read more

Came in on a day with two staff - one customer. I was told when I came in that the staff was waiting on an appointment - and they were 15 minutes late. She told me she would wait a "couple minutes" more and then help me... I told her all I needed was a size that was on their system. She said I would need to wait, while she fiddled around "straightening up". I waited 10 minutes. Guess what ... the appointment that was 25 minutes showed up. She said - sorry I can't help now. This Fleet Feet location is the only time that I have felt that they just don't care about the customer. Good brand - horrible locati read more

Arrived at Fleet feet and was instantly greeted by Marwa. She was very knowledgeable of the products in store and gave very well recommendations and excellent feedback on my needs. She also added her personal opinions and gave me a great deal. read more

7/22/2023 Needed to exchange one of the pair of shoes I purchased last visit.. The vigore (Diadora) felt fine in the store but on the treadmill was a little discomforting.. Went with Brooks Glycerin..hopefully these will be keepers.. Easy exchange and made it just in time of thirty days- original purchase 6/20/23. read more

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Fleet Feet is the go to shoe store for all types of running and walking. I've been taking my business to fleet feet for years and when my family needs high quality shoes, we make sure to come here. This isn't a discounted shoe store so expect to pay higher prices but in return, expect a higher quality and close to a customized fit that meets your preferred shoe type. Depending on the insoles that come with the shoe, I sometimes purchase the supportive insoles which lasts a year. I'm so glad they moved to a larger store footprint that allows Fleet Feet more shoe options, athletic wear, nutrition, and other merchandise. Their storage area is also larger which helps make sure they have sizes in stock vs. shipping to your home or picking up from their downtown location. As for the workers, they are always nice and full of information. Make sure to register to receive points towards discounts and download their app to keep track of the discounts before they expire. read more

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All I can say is the experience was perfect in every way. The young lady that helped me out (Her name begins with an X) was very knowledgeable and took care of my shoe experience!! 7 out of 5 stars!! read more

All though the waitlist was very long for the scan, the representative Grace was very kind and patient. She was great help and had great recommendations and made my experience very welcoming and pleasant. read more

S/O to Dan! Dan was incredibly patient, completely focused on my needs, and super thorough throughout the entire fitting process. He took the time to listen, explain everything clearly, and made sure I left with what I went in for- shoe inserts for my plantar fasciaitis. Really appreciate the attention to detail and customer care, Fleet Feet is lucky to have Dan! read more

My partner and I walked in and were not greeted. No biggie. Then we noticed that they continued to only greet older customers. We were planning on buying a pair of shoes each but not after what we experienced. Not sure if they thought we were too young to afford it or what not but we didn't take being ignored too kindly. read more

Went to s. Sacramento location. Gal who assisted myself and my husband was moving fast. Found perfect shoes for each of us. Husband has taken up running T. read more

I love the service here! The staff is super nice and they're knowledgeable in addressing any of your concerns. My boyfriend and I were fitted by Anna and she was able to get us to try a few shoes on. She was extremely helpful and was able to break down our foot scans and explain what we should aim to look for in shoes. Definitely would recommend making an appointment on the weekends if you want to get fitted! Also, can't wait to check out the other location in Sacramento. We were able to find shoes to run our marathon in and get them shipped to our house because they didn't have them in stock at the Elk Grove location. 10/10! read more

Excellent I am a picky person. These people gave me the best service and smiles. I have a bad knee that needs to be replaced and a bad ankle taking on the pressure My Brook shoes and inserts are Phenomenal. I do security at Thunder I walk a lot This will help me so much Thank You. To The Staff At Fleet Feet read more

If you need to buy running/walking shoes, you simply must go to Fleet Feet. Their sales team is very well trained and will scan your foot to determine the exact shoe you need. They evaluate every aspect of your foot: width, length, instep, arch, etc. My family has been buying running shoes from them for years and we have absolutely loved every pair. Prices are competitive and reasonable. Love this store! read more

*MY 500th YELP REVIEW!* :-) I started Orangetheory over a month ago and started experiencing some shin pain. My friend suggested I go to Fleet Feet to get some new shoes. I made an appointment for the fit ID 3D foot scanning. I chose the Elk Grove location since they're in a strip mall and parking is easier. Tyler helped me with the process and he was incredibly knowledgeable, helpful, and friendly! I stood on the scanner which took 3D photos of my feet and then walked on the pressure plates so it could analyze how I walk. Based on that information, Tyler pulled 4 pairs of shoes for me to try. I also tried different insoles as well. I ended up selecting New Balances in wide because the scan said I have wide feet! They also provide support I need because my right foot has a higher arch. Overall, great experience and I'm happy with my purchase. I'd recommend the fit ID foot scanning process for anyone looking for new shoes, whether they be for the gym, outdoor running, or just walking. The shoes were $130 before tax and the whole appointment was about 45 minutes. read more

Fleet Feet - Shoes that fit my feet properly! - Shoe Stores Near Me - Elk Grove, California

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Went in 2 weeks ago to get fitted for shoes for long vacation in Asia. I informed the clerk that I was a size 10 womens, but she had me walk and measured my feet and said I was a 9 1/2 wide. I listened to her and paid full price for a pair of Hoka Bondi. They seemed comfortable enough since they were wide. One week into the trip and I'm probably going to lose my toenail from wearing too small shoes. It's bruised and blackened. Also have a giant blister on my right big toe from rubbing. So going to demand my money back. I've stopped wearing my new shoes. Please listen to your customers. read more

Fleet Feet - Giant blister from wearing wide shoes. - Shoe Stores Near Me - Elk Grove, California

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I was in need of a good pair of shoes and was told by my foot doctor to look into a pair of Hoka. My sister was caring enough to take me to fleet feet where Jordan took such good care of me. Such good care that we just got done having our second visit. This time was for my elderly sister ( same sister lol ) I say elderly because this time Jordan had a tremendous amount of patience with her. I would highly recommend taking the extra few miles to go to the elk Grove fleet feet store and make sure you ask to have Jordan assist you. He is worth the wait time!! Good Luck :) read more

This Elk Grove Fleet Feet is half the size of the downtown Sacramento Fleet Feet but is closer to home & you can find free parking instead of dealing with the downtown metered parallel or diagonal parking. Wifey has had her feet sized & fitted for new kicks & had already ordered custom orthotics the end of last year. She bought a number of items that day that left her with sixty dollars worth of rewards that needed to be used within six months. She was told she had to use the rewards on merchandise not like gift cards which I thought she could do but no that's not case. She kept visiting downtown store & ultimately back to this store. Do not come here in the weekend as it's way too busy. In fact they only have one dressing room & wifey said some lady had to try on shoes inside there. So she gave up and left. It's a good thing she came back on Monday as there was only one customer inside the store. She tried on shorts & ended up trying them on twice & decided to purchase all three so using up the rewards was much easier than she thought! Yay for wifey having great success shopping here! Their customer service here is excellent by the way. Just remember don't shop here on the weekends. You will truly regret that. read more

I came to this store hoping to purchase my first pair of running shoes. Immediately I was greeted by Grace. She asked what I was looking for and helped to get me fitted. They have a foot scanner to make sure you get what suits your foot best. Grace was very sweet and attentive to my needs, best customer service I have ever received! read more

Fleet Feet - Shoe Stores Near Me - Elk Grove, California

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First time here and getting work shoes , Grace helped me out ! She's such a gem and a sweetheart she made the process easy especially making me super comfortable. I tried on three different shoes which I liked all of them ! Thank you grace for making my first experience amazing read more

My favorite running store! The staff are very knowledgeable about the products they sell and about running! Everything you need for running, they will have it. They carry many great brands, Lululemon, On Shoes, Nike, Saucony, Brooks, New Balance, Nathan, just to name a few. They also offer training for 5K's up to marathons. And there is a free community run every Tuesday evening at 6. I highly recommend this store and also the Sacramento and Davis locations. read more

I had a stroke last year had to replace my brace and shoes they were great to me I was unsuccessful the first go around. My orthotics person met me their we found the right shoes and it was easy I was very frustrated but they made it very easy for me very nice staff read more

On a recent visit to get shoes for a family member with challenged balance we agreed to give this place a go. Was completely satisfied in every way. Niqque was amazing helpful!! So full of kindness and joy. read more

Jeff was awesome in helping us find the perfect shoes for the needs of what we were going to use them for. I've always gone to the Sacramento location just out of habit and selection is much larger then this location. But figured give it a try and it's only down the street lol. They took measurements of our feet and seen where we leaned more etc. to me that stuff is kind of a gimic but maybe not lol. Regardless it told him the size of our feet. He took the time to look for selections in our size and in our needs. My husband was also getting shoes. I was able to find a pair I liked and bought a second pair that I was undecided on so I can try them both at home. My husbands shoe in the color he wanted wasn't available at that location but he was able to try a pair on in his size in a different color to see how it would fit. Jeff(hope I'm getting his name right) was able to order the color he wanted from the Sac location and have it shipped to this location for pick up. I love how friendly and personable he was in taking the time to help us and not feeling rushed or pushed into something we didn't need or want. Thanks for your help, we appreciate it and our feet are much happier now :) read more

Fleet Feet - They sell GOODR! - Shoe Stores Near Me - Elk Grove, California

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At the beginning of this month I went to get a shoe fitting. I used to run many years ago and decided to get into it again and invest in a shoe. Made an appointment and when I went in I was helped immediately. Staff is very friendly and approachable. I was helped by Dan. The service was great, he was attentive, easy to talk to and answered all my questions. The technology for the shoe fitting is amazing! I have flat and wide feet and he explained thoroughly about the scans. He was able to help me find shoes and sole that fit my feet. I would recommend this location, I felt welcomed and not judged at all! I left with a new shoe, soles, and socks! read more

Another great visit to Elk Grove Fleet Feet, thank you for the help Manny! Love the new shoes. read more

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Since I no longer have knees like "Meg Thee Stallion" and was diagnosed with knee issues, I was forced to invest in workout shoes that offered more than just swag. It was Saturday, around 3 pm and the place was full and all of the support staff were helping others. I waited a bit then one of the staffer told me I needed to add my name to the computerized wait list. Did that and was told they would ping me via text when it was my turn. I left for about 30 minutes and came back because I never got a ping and more customers were going in. Luckily I did, had I not, I probably would've continued to wait. Ironically someone called my name as I stood there upon entering. Now, on to the cool stuff, they have a 3- D scanner for your feet to assist in finding you the best shoe for working out. In my case, I needed to preserve my knees. Cole had a great personality and offered the best shoes to address my concerns. I ended up with some shoes that felt awesome on my feet. They weren't the most stylish but definitely felt like I was walking on clouds. The shoes weren't made by a familiar company, like Nike or New Balance, but they costs the same. So I went ahead a got them. Most of their shoe selection is for working out. If you are looking "cool" and have an image to maintain while getting fit, this might not be the spot. You are paying for guts and glory at this place. Your feet can look cute after your workout. Nonetheless, I am happy with my selection. I hope my shoes really help me in getting my cardio up without the knee strain. (I'll do a follow up review after a few spins in my new shoes)! read more

Fleet Feet - Shoe Stores Near Me - Elk Grove, California

My sister and I had gone in fleet feet not knowing what to expect. My feet have been hurting so bad lately and I was in need of a new pair of shoes. Jordan was by far the kindest young man I have encountered in a long time. So polite and full of little tips to prolong the life of your shoes. It was a joy to have been in your store this day and to have had such great service. I would HIGHLY recommend stopping if you are in the need of a good pair of shoes. You might pay a little more, but your feet will thank you in the end. Good Luck Jordan with the road you are focused on. Wishing you the best! Thanks fleet foot for taking the time to hire such amazing people! read more

I made an appointment online for a shoe fitting and I was able to be seen on-time. My foot expert was incredibly kind and was not pushy or rushing me through decisions. I feel like I was able to make a great decision and a whole month later my feet feel great! Great service, great products! read more

This place is awesome, the staff are friendly, able to answer all my achy feet questions, clean and organized shop is what drawn us to come in. Kudos to employee that helped us get the shoes I need and enlighten me on when to ideal change shoes. I'll definitely recommend this location. No appointment read more

Well how do I start this review. I wanted to get a specific pair of shoes and found online that Fleet Feet carried these shoes at the store. So I decided to stop my. Store is located in the same shopping center as the Costco in Elk Grove. When my husband and I walked in there were a couple of customers waiting and 3 customers being helped. I guess I should've known it was not going to be a good experience when walking in there was no acknowledgement from the staff - not even a "hello". Normally we would have walked right out of the store. But I really wanted to try on the On shoes so we decided to wait. Now we have waited maybe 20 minutes. A few more customers walk in and next thing I hear is a customer who came in well after I did ask one of the sales associates about getting help and was told oh let me add you to the waitlist". So I made my way to the register and asked if we needed to check in. She said yes and I said we have been waiting awhile. I pointed out who I was behind and indicated the customer she just added came in well after I did. My husband made a comment / suggestion that it might be a good idea to post a sign to inform customers about the need to check in to get help. Associate responds with "oh we are really short staffed today". She tells me I have been added. Ok, how should I feel? How would you feel? After that little incident, I noticed the associates all of a sudden started to acknowledge customers coming in asking them if they don't mind adding their name to the waitlist. More waiting - I understand it takes time since they provide a service of measuring your foot and check the arch to help pick the right shoe. But then when the 2 associates are talking and they look my way and whisper to each other next I know the one associate takes the customer who basically cut in line. Frustration now begins to build and irritation. If you plan to look my way at least come over and say something to me vs just look over whisper and then take the other customer. Ok maybe my fault for not knowing to check in. Then the sales associate proceeds to help another customer with something who came in well after me. My husband goes to ask them when we're next. One of the sales associate acknowledges we are next and she will be right over. When she finally makes her way over, I inform her I don't need my feet measured or scanned. I know the shoes I want and want to try them on for feeling before purchasing. She provides me information on the shoes and the differences. I inform her of my shoe size and the 2 shoes I'd like to try. She gets the shoes and then I am taken off to the side where I was sitting on a stool off to the side away from the main area - kind of felt like I was being punished and put in a corner. But I guess since the benches were all occupied even by a customer who was not being helped. So I guess I can't think too much into it but because of how the whole experience unfolded it just added to my irritation. I basically decided to buy a pair I tried on only because I really wanted the shoes. The associate who helped me was friendly and knowledgeable but at the same time seemed to be rushing a bit through my time. Hubby told me we should not have purchased after such a bad experience & we should not give the store our money and instead should have gone to another store where we probably would not have been treated like this. It is hard when you want to give money to independents but you get this type of experience and would prefer to go to the big box named stores. At this point, not sure if I will be returning to this store to purchase any shoes. May be a long time even with their incentive of buying so much you get a reward if you sign up. We'll really have to think twice. Need to really work on the customer service. read more

My husband and went to get my husband a pair of hoka slip on. I was in a wheel chair the store had no customers and there were 3 staff, no one opened the door for us, no greetings, and they all looked at us like we were aliens. No help was asked until we told them what we wanted. I am a regular customer at fleet feet. Customer service of young staff sucks. read more