They seemed very confused. Also, they are a bit on the pricey side...just went with them because…read morethey were close to my house and that would be convenient. I was originally quoted for $180 (high enough) but, it ended up being like $220 with fees and prorating.. ridiculous! BEcause, I booked it on Thursday, luckily not Wednesday like initially intended (needed it for Friday) but, they had to start charging from time of booking which doesn't help me any and cost an extra $8/day. In addition, they left the damn lock on the thing so we couldn't access it until Saturday anyway and were there trying to unload on Friday night and couldn't. Had to wait until Saturday when someone was there to get into it....UGH! frustrating!!! OH well! I need it for about 2 weeks or so and I'll be gone. Just so expensive and I would not recommend them.

From the owner: At Pirates Cove Self Storage in Pinckney, we are dedicated to making your storage experience as…read morepainless as possible. We offer climate controlled units, standard drive up units and now have a few specific sizes that include an electrical outlet and lights, as well as drive up units with insulated doors. We also have RV/Boat bays for larger vehicles. Recently we added outdoor parking to our facility, with sizes from small vehicles to RV's and boats. Our lot is fully fenced and well lit with 24-hour surveillance. We sell locks, boxes and other moving and packing supplies. Our friendly, professional staff will go the extra mile to make sure you get the unit that fits your needs and to make sure you are comfortable storing your treasures with us.

I would strongly caution against using this company. I hired them to remove a fold-out couch from…read moremy third floor. When they arrived I told them I wasn't sure if the couch would need to be disassembled or the doors taken off their hinges in order to get the couch down the stairs. They assured me that they were professionals and knew how to handle it. Two hours later they had managed to get the couch out of the house after knocking three large holes in the plaster on the staircase. When I told them I didn't want to pay until the plaster was repaired, the movers were instructed to sit in front of my house in their truck until I paid them. I figured that my issue was with the management, so I paid the movers after speaking with a manager who assured me that everything would be taken care of. Long story short: it wasn't taken care of. When I finally spoke to an upper-level manager -- some two weeks later -- he immediately behaved as if I were trying to scam him -- claiming that I had had construction done since the couch was delivered which made it impossible to remove and that I was attempting to get him to re-plaster my entire house. When I said I just wanted him to repair the plaster they had damaged, he said his liability only covered 60 cents per pound of the object being moved so he would only be able to pay about $150 (Not sure where that figure came from.) and that it was my job to find a person to repair the plaster. (This was after the lower-level manager assured me that they had a person who could do the work.) I'm fine with people making mistakes, but in business and life people who don't acknowledge their mistakes or work to make them right are not worth dealing with. This company seems to operate well as long as everything goes smoothly. As soon as you have a justifiable complaint -- that, for instance, your property has been damaged -- you will be treated with aggression, condescension and contempt. Other reviews here echo that same sentiment and are worth paying attention to. This situation is very simple: I paid the full bill to have couch removed. I have not been compensated for any of the damage done to the plaster on my staircase. Anything else is noise. Let the buyer beware.

We had Alejandro, Hector, Ben, and Rodrigo help us move this week and they were amazing! They were…read morecourteous, professional, careful, and a ton of fun to be around for 7 hours. Would highly recommend the company and that group specifically!

If you're looking for a local Family ran business, this is the place! I found them to be better…read morethan the competitor, priced reasonably and they are fast and efficient with delivery. I would always choose this company for my moving and storage needs!

Contacted Units Ann Arbor for a quote for a local move. Spoke to the owner Mark and he quoted the…read morebest rate compared to the other more well known self loading storage unit/pod systems out there. Besides being more competitive with pricing, I immediately recognized the friendly let's do what it takes attitude Mark displayed. I was dealing with a local owner/ operator whom cared. I made several changes to my schedule and each time I was met with extreme flexibility and a can do attitude. I can't speak more highly nor recommend a better organization than Units. Each employee from the owner,sales GM/ driver were so awesome. Definitely will repeat when my next move happens (hopefully a long time from now)

Great work and exceptional customer service! I would recommened them over and over...read more

Rockies did an amazing detail job on both the outside and inside of my car - it looks better than…read morebrand new and is super shiny again. Vonny is awesome to deal with and got me right in for an appointment. Highly recommend and will be back!

This is a delayed entry, but being late is better than not writing a great review for this company!…read moreKingsley was fabulous in helping us move in every way. The four guys were SO professional, helpful and friendly. They made great suggestions when asked and even helped with set up and details at our destination. The price was very reasonable and we HIGHLY recommend this company ⋯ thanks so much!

You never want to hear the moving crew say "we should have brought a bigger truck." I hired movers…read morebecause my husband and and I are senior citizens and we could afford the cost of the movers. The quote was around $2500-$2800, but we were only charged about half of that because they ran out of truck before we ran out of stuff. One of the movers told me they didn't like moving televisions, couldn't I just take that 80" TV in my car because they didn't have the proper equipment with them to move them. They made one load and we spent the next 4 days lifting and moving stuff in our vehicles--something we tried to avoid by hiring movers. This service was not worth the high cost of having to move things ourselves. We had used the service twice before, but never again.

Provide great service - on time on the date of the move, home to condo move in Brighton. Three man…read moreteam, very efficient and polite and accomplished the move in the time that was projected on the quotation. They really hustled .... I would highly recommend.

I was very happy with Taylor Moving. Their crew was very professional, careful with our furniture…read moreand the house and very nice. We used another moving company for our first move and they damaged a lot of furniture. These guys were great!