I've kept a unit at Dexter Storage for ten years. I have had excellent service from the staff and…read morehave never had a problem. It is an outdoor unit, so I expect dust to blow in through the cracks under and around the door. However, my belongings are packed securely in boxes or under cloth coverings and they have remained in good condition. I recommend Dexter for safe outdoor storage.

Rented a unit at Fletcher Road to put my son's furniture and televisions in while he was at school…read more Put a tarp on the ground and stacked up his bed frame, mattress and box springs, some clothes (in a closed garbage bag with some pillows), a TV and some tables and chairs. When we went to unload it everything was covered with a thick layer of dirt, which needed to be wiped down multiple times with wet rags and dry rags. We also found that the bag with his clothes and stuff was torn open and some of the items were destroyed. We found a dead and decomposing squirrel on the ground by the mattress and box springs. Fluid from the body had gotten all over the mattress and box springs, which took an incredible amount of time to try and clean. We have the rental prepaid thru the middle of the month but moved out when we saw the state of our items. I contacted them originally and was apologized to and told they would inform the owners of this incident. Never heard anything, but got a notice that our move out was complete even though we had paid thru the 16th. I asked for at least a partial refund considering that we were giving the unit up early and the issues with the dust, the damaged items and the squirrel. Was told by Nancy at Dexter Storage that it is on a dirt road in the country and that our contract says no prorated refunds. So we paid $70 a month for a unit for 16 months and had our items coated with dirt, damaged and the mattress and box springs exposed to a dead animal carcass and the response from the company was sorry but what do you expect from a dirt road in the country. I would not do business with a storage company that cannot keep your items secure, clean, or undamaged. Would not recommend using them for the issues but also for the response to the issues.

I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

These guys are really outstanding! The facility is excellent, clean, safe, well maintained. The…read morestaff is very professional, helpful and make the whole process as easy as possible. This is my family's second time using them and they have always done an excellent job, trustworthy and safe.

I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

We have kept our RV there for a couple of years there. Safe, lit, cameras watching, we could see…read moreour RV from rt23. 24hr access, great price compared to other rv storage places. Best of all was the family that owns and runs it. Nice, professional and helpful.

This has been a great experience. I have used many storage units and have had problems with…read moredifferent things like water getting in, animal problems...I have no complaints here. And the staff is also very friendly and easy to deal with!

These people are great, they have been not only friendly but very accommodating MaryAnn in the…read moreoffice is a star and she likes working there so the owners must be good people, too. The location is good, just off I-94 at the edge of Chelsea. Far enough away from Ann Arbor to have reasonable rates but easy to get to. The facility is good - enough room for major tractor-trailers to get right up to the storage- they have customized gate codes for 24/7 access, with lots of security cameras around the property. No signs of water leaks in any of the spaces I saw. I'm Very happy I chose Chelsea Self-Storage (but I'm still wondering why I have so much stuff!!)

we stored for a long time here. we never had any mice, water, and units are dry and clean . we…read morerented other places before this and had issues. staff is great and helpful. they are always doing maintenance which I appreciate . location is so easy to get into and out of . the community is a great place to live. thanks to Nancy and Zak for all their help and care while we were there waiting for our house to be finished during Covid . Great people . thank you Brenda

Now owned by Storage rental of America. Don't rent here! They increase rates without notice and…read moredo not take care of property. Also climate control is NOT 10 deg over or under outside temp. Equipment or personal items not safe at 85+ deg or less than 30 deg. Bad customer support and management

I am the president of a small, arts non-profit. We have used Five Star Store-It Airey Ct. since…read more2011. The facilities are very clean and easily accessible. The management of Five Star Store-It Airey has been very communicative, flexible, and generous in working with us. I couldn't ask for a better experience. I highly recommend them.

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.