Just left the store with a couple of shirts, and I have to say, the store itself looks great! There's a really nice selection, and the layouts are cute and welcoming with lots of fun, girly things.
That said, this is actually our second visit since the store opened, and unfortunately, we experienced the same lack of customer service both times. When we walked in, there was no greeting or acknowledgment, and the store was completely quiet throughout our visit. I asked about trying something on, and the girl behind the counter simply pointed me in the direction of the fitting rooms without coming from behind the counter or offering any assistance.
It's not a huge issue--I still found a couple of things I liked and made a purchase--but I wanted to share the feedback because the customer experience is noticeably different from what we've experienced at the Lubbock locations.
People who walk into Red Raider Outfitter usually aren't just casually wandering in. Many of us are coming in because we've visited the Lubbock locations and are familiar with the friendly, welcoming atmosphere there. That hospitality is a big part of what makes the experience special, and unfortunately, that same level of customer service seems to be missing at this location.
Hopefully, with the store being newer, this is something that can improve. The store has a lot of potential, and a little more friendliness and customer engagement would really make a difference!
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