If it were possible to give zero stars, I would gladly give this restaurant a zero.
I have lived in the United States for more than ten years and have dined at hundreds of Chinese and non-Chinese restaurants. This restaurant ranks among the worst dining experiences I have ever had. From the front desk staff, to the servers, to the owner, there seemed to be an attitude of hiding information whenever possible and charging extra whenever possible. It was extremely disappointing and does a disservice to Chinese cuisine.
The main reasons are as follows:
**1. Lack of pricing transparency and poor communication**
When we placed our order, the server initially overcharged us. The mistake was corrected only after I pointed it out. However, after the correction, the total was manually recalculated and was still off by one dollar. Since the amount was small, I chose not to argue further in the interest of keeping the situation pleasant.
What was more concerning was that, during payment, an additional fee was charged on a bill over $100. The cashier never mentioned this fee beforehand, nor was there any explanation afterward. I only learned about it after checking my bank transaction and asking directly.
Even more disappointing was the owner's response when I tried to discuss the issues. Rather than addressing the question, he was dismissive, argumentative, and unwilling to engage in even a brief, straightforward conversation. As a customer, I believe any additional fees should be clearly disclosed before payment, not discovered afterward.
**2. No proper itemized receipt provided**
At checkout, the restaurant did not proactively provide an itemized bill or detailed receipt. When I asked about it, the owner responded that "many restaurants in the United States do the same thing, including restaurants nearby."
In my opinion, regardless of industry practices, customers have the right to understand exactly what they are being charged for and how the total is calculated.
**3. Questionable customer service priorities**
The cashier seemed unwilling to spend even a few seconds explaining the charges to customers. Communication with paying customers appeared to be a very low priority.
**4. Average food with small portions**
The food was average at best, with no particularly memorable dishes. More importantly, the portion sizes were noticeably small relative to the prices charged, making the overall value poor.
Overall, what disappointed me was not the extra dollar or the service fee itself. It was the lack of transparency, the lack of communication, and the apparent disregard for customer concerns throughout the entire experience. As a result, I would not return to this restaurant, nor would I recommend it to friends.
如果可以打0分,我会给这家餐厅0分。
我在美国生活十多年,去过数百家中餐馆和其他类型餐厅。这家餐厅是我经历过服务和消费体验最差的餐厅之一, 从前台,到点餐服务,再到老板,都充满了能瞒就瞒、能多收就多收的傲慢态度,实在令人失望,给中餐丢人!
主要原因如下:
1. 收费不透明,沟通态度令人不满
点餐时,服务员先是多收了餐费,在我指出后才进行了更正。然而更正后手工计算总额时仍然多收了1美元。考虑到金额不大,我本着以和为贵,息事宁人的态度没有继续计较。
但在付款过程中,餐厅又对100美元以上的消费额外收取手续费,而收银员在整个过程中没有提前说明,也没有在收费后进行任何解释。直到顾客主动询问,才得知存在这项收费。
更令人失望的是,当我向老板询问相关问题时,对方态度十分不友善,胡搅蛮缠,东拉西扯, 不愿意进行基本沟通,而是不断回避问题。作为消费者,我认为收费项目应当提前明确告知,而不是等到付款后才让顾客发现。
2. 不提供正规消费明细
结账时餐厅未主动提供详细消费明细或正规发票。当我询问时,老板表示"美国很多餐馆都这样,包括附近其他餐馆"。但我个人认为,无论行业惯例如何,顾客都有权了解自己的消费明细和收费构成。
3. 工作效率令人困惑
收银员不愿意花几秒钟向顾客解释收费项目。对顾客的沟通明显不足。
4. 菜品表现一般且分量偏少
菜品口味中规中矩,没有明显亮点,但分量与价格相比偏少,整体性价比不高。
总体来说,真正让我失望的并不是那1美元或手续费本身,而是整个消费过程中缺乏透明度、缺乏沟通以及对顾客的不尊重。作为消费者,我很难再选择光顾,也不会向朋友推荐这家餐厅。 read more